Program Manager, Workforce Training & Support- Home Care (Full time, day shift)

Rochester Regional Health; City of Rochester (NY); On-site; USD 62,000 - 76,000; Full time

Job summary

Rochester Regional Health Home Care in Rochester, NY is seeking a Program Manager to oversee Workforce Training & Support within Clinical Operations. The role partners with DOH/SED training standards, manages grants, and coordinates regional training partners, with occasional travel to the Newark area about 2 days per week.

This grant-funded position leads program implementation, trainee progression across PCA, HHA, and CNA pathways, ensures compliance, data tracking, and outcome reporting.

Qualifications

• Bachelor's degree required (Healthcare Administration, Public Health, Education, Workforce Development, Human Services, Business, or related field).
• Minimum 3 years of experience in workforce development, training program leadership, healthcare operations, grant management, program administration or project management in a community, educational, or healthcare setting.

Responsibilities

• Lead overall implementation and daily operations of the Regional Direct Caregiver Training Center and Support Hub.
• Ensure the Center meets all regulatory and certification requirements for PCA, HHA, and CNA training.
• Oversee delivery of in-person, hybrid, and distance-learning modalities.
• Manage grant objectives, timelines, deliverables, and required documentation.
• Support Alternative Competency Demonstration (ACD) activities directly or through approved partners.
• Develop and maintain training schedules, class calendars, and capacity plans across the full region.
• Oversee enrollment processes, attendance, stipend distribution, travel reimbursement, and trainee verification.
• Ensure accurate recordkeeping, compliance documentation, and audit-ready files.
• Implement systems for data tracking, reporting performance dashboards, and outcome metrics.
• Coordinate facility and instructional needs (classrooms, technology, equipment, materials).
• Manage relationships with subcontracted training providers, community organizations, and employer partners.
• Coordinate with external partners for training components not offered internally (e.g., CNA programs, ACD providers).
• Support outreach and recruitment strategies to build the trainee pipeline.
• Maintain relationships with regional employers to ensure job placement pathways.
• Collaborate with the Support Coordinator / Life Coach to support trainee success.
• Ensure trainees receive job-readiness support, benefit counseling, remediation, and coaching services.
• Monitor trainee progression and intervene when barriers arise.
• Ensure trainees receive information and access to all three training levels (PCA, HHA, CNA).
• Prepare and submit all required grant reports, including enrollment, completion, placement, and expenditure data.
• Maintain compliance with DOH, SED, labor standards, and grant requirements.
• Conduct quality-assurance reviews of training delivery and support services.
• Ensure program meets documentation, tracking, and regulatory expectations.

Education

Bachelor's degree

Job description

Job Title

Description Job Title: Program Manager, Workforce Training & SupportDepartment: Clinical Operations Location: Rochester Regional Health Home Care- 330 Monroe Avenue Rochester, NY 14607 with the expectation to travel to the Newark area roughly 2 days a weekHours Per Week: 40 hours per week Schedule: 8:00am-4:30pm or 8:30am-5:00pm Monday through Friday

Rochester Regional Health Home Care is the only home care provider in the region to earn a CMS 5-Star Quality of Patient Care rating, placing its CHHA among the top 3.5% of agencies nationwide.

In addition, CHHA was recognized by U.S. News & World Report as a \"High Performing Home Care Agency,\" further highlighting its commitment to exceptional patient care and clinical excellence.

Position Summary This Program Manager oversees the full operations of Workforce Training Programs. This position leads program implementation, ensures compliance with DOH/SED training requirements, coordinates regional training partners, manages grant deliverables, and supports successful trainee progression across PCA, HHA, and CNA pathways. The role is responsible for the day-to-day management of training activities, subcontractor oversight, data tracking, performance outcomes, and ensuring that trainees receive coordinated training, support services, and a clear connection to employment opportunities. This is a grant-funded position. Continuation of the role is contingent upon the availability of grant funding and program approval.

Key Responsibilities

• Program & Grant Management
  • Lead overall implementation and daily operations of the Regional Direct Caregiver Training Center and Support Hub.
  • Ensure the Center meets all DOH/SED regulatory and certification requirements for PCA, HHA, and CNA training.
  • Oversee delivery of in-person, hybrid, and distance-learning modalities.
  • Manage grant objectives, timelines, deliverables, and required documentation.
  • Support Alternative Competency Demonstration (ACD) activities directly or through approved partners.
• Operational Leadership
  • Develop and maintain training schedules, class calendars, and capacity plans across the full region.
  • Oversee enrollment processes, attendance, stipend distribution, travel reimbursement, and trainee verification.
  • Ensure accurate recordkeeping, compliance documentation, and audit-ready files.
  • Implement systems for data tracking, reporting performance dashboards, and outcome metrics.
  • Coordinate facility and instructional needs (classrooms, technology, equipment, materials).
• Partnership & Stakeholder Coordination
  • Manage relationships with subcontracted training providers, community organizations, and employer partners.
  • Coordinate with external partners for training components not offered internally (e.g., CNA programs, ACD providers).
  • Support outreach and recruitment strategies to build the trainee pipeline.
  • Maintain relationships with regional employers to ensure job placement pathways.
• Trainee Success & Support Hub Integration
  • Collaborate closely with the Support Coordinator / Life Coach to support trainee success.
  • Ensure trainees receive job‑readiness support, benefit counseling, remediation, and coaching services.
  • Monitor trainee progression and intervene when barriers arise.
  • Ensure trainees receive information and access to all three training levels (PCA, HHA, CNA) without restriction.
• Reporting & Compliance
  • Prepare and submit all required grant reports, including enrollment, completion, placement, and expenditure data.
  • Maintain compliance with DOH, SED, labor standards, and grant requirements.
  • Conduct quality‑assurance reviews of training delivery and support services.
  • Ensure program meets all documentation, tracking, and regulatory expectations.

Required Qualifications

• Bachelor's degree required (Healthcare Administration, Public Health, Education, Workforce Development, Human Services, Business, or related field).
• Minimum 3 years of experience in workforce development, training program leadership, healthcare operations, grant management, program administration or project management in a community, educational, or healthcare setting.

Preferred Qualifications

• Experience in PCA, HHA, or CNA training programs and familiarity with DOH/SED training standards.
• Strong understanding of the direct care workforce and long–term care, home care, and community‑based service environments.
• Demonstrated project management, partnership‑building, and organizational skills to manage multi‑site, compliance‑driven programs.
• Strong communication, data reporting, and problem‑solving abilities; capable of supporting trainees facing barriers.
• Proactive, solutions‑oriented leader who operates independently and effectively in a fast‑moving, highly regulated environment.

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office‑based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision‑making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE

$62,400.00 - $75,500.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Equal Opportunity Employer

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.