Program Lead, Practice Innovation & Member Services

American Immigration Council/Lawyers Association; Washington (District of Columbia); Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with matching

Paid time off

Paid parental leave

Professional development

Employer-paid life insurance

Disability benefits

Job summary

American Immigration Lawyers Association (AILA) seeks a Program Associate to develop and manage member-facing programs for the Practice Innovation and Professionalism Center. The role serves as the primary staff lead for member-support and volunteer engagement, developing resources and content while coordinating with the Professional Development and Membership teams.

Immigration law firm experience is strongly preferred.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant work experience.
• 3-5 years of experience in an immigration law firm, immigration legal services organization, legal operations, association program, or related setting.
• Immigration paralegal experience strongly preferred; paralegal certificate or equivalent practical experience preferred.
• Strong writing, editing, research, organization, project management, and relationship-building skills.
• Experience with Microsoft 365 and comfort learning project-management, content management, database, analytics, and artificial intelligence tools.

Responsibilities

• Lead the development, evaluation, administration, and continuous improvement of the Center's member-support and volunteer programs and serve as staff liaison to the Pro Bono Committee.
• Recruit, onboard, support, and retain volunteers.
• Manage member intake, referrals or matching, communications, follow-up, and quality assurance, and set recordkeeping standards.
• Monitor member needs and program outcomes, identify service gaps, and recommend improvements to the member and volunteer experience.
• Use recurring questions and service patterns to develop supporting resources and propose educational programming topics to the Senior Counsel.
• Develop, maintain, and update practice management checklists, templates, articles, toolkits, guides, and other practical resources for members and AAPs with substantive review by the Senior Counsel.

Job description

American Immigration Lawyers Association (AILA) seeks a Program Associate to develop and manage member-facing programs for the Practice Innovation and Professionalism Center. The role serves as the primary staff lead for member-support and volunteer engagement, developing resources and content while coordinating with the Professional Development and Membership teams.

Immigration law firm experience is strongly preferred.