Program Lead, Member Experience & Strategy

OmegaFi; Columbus (GA); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer paid disability

Employer-paid Life and AD&D insurance

401(k) retirement plan with 4% match

Flexible paid personal/vacation time

10 sick days

10 holidays

12 weeks paid parental leave

Job summary

Togetherwork is seeking a Program Lead for DSOA’s Inner Circle, owning planning, coordination, and execution while aligning cross-functional teams to deliver high-quality member experiences. This role requires strategic thinking, disciplined project management, and a focus on outcomes that drive engagement and growth.

You will partner with Product, Member Success, Marketing, and Operations to turn strategic direction into actionable programs, coach the team, and ensure value is delivered from

Qualifications

• 3+ years of experience in program or project management, preferably in a digital or membership-based environment.
• Proven ability to plan and execute multiple concurrent initiatives on time and within scope and budget.
• Strong leadership, analytical, and problem-solving skills, with sound judgment about competing priorities.
• Excellent communication, facilitation, and organizational skills, with the ability to manage multiple projects and stakeholders simultaneously in a fast-paced environment.
• Data-driven mindset with the ability to translate analytics and member feedback into program improvements.
• Experience with project management and reporting tools; comfort evaluating and adopting new tooling.
• A background in dance or familiarity with the studio world is a welcome plus; however, hands-on membership coaching experience and proven leadership carry greater weight.
• Experience using AI tools to accelerate work or improve operational efficiency.

Responsibilities

• Keep the member experience at the center of every program decision, ensuring initiatives are designed and delivered with member needs, feedback, and outcomes in mind.
• Lead the design, implementation, and evaluation of DSOA’s strategic programs, translating portfolio priorities and member needs into clear plans and deliverables.
• Break complex initiatives into structured workstreams with defined scope, owners, timelines, and dependencies.
• Anticipate risks and dependencies early, and drive resolution before they affect delivery.
• Coordinate day-to-day execution across concurrent programs, monitoring milestones and keeping work moving on schedule.
• Lead and support the Inner Circle program team, including coaching, events, and curriculum functions, setting clear expectations.
• Manage program logistics, resources, and documentation so delivery stays smooth and repeatable.
• Partner with Operations and Member Success to ensure programs are executed reliably and deliver a seamless, high-quality member experience from launch through completion.
• Collaborate with stakeholders across Product, Revenue, Marketing, and Operations to optimize program impact, efficiency, and the member experience.
• Provide regular, clear progress updates that give leadership visibility into status, risks, and outcomes.
• Serve as a central point of coordination, aligning cross-functional partners and contractors around shared goals and timelines.
• Develop and track performance metrics that measure program health, member engagement, satisfaction, and impact.
• Analyze program results and member feedback to understand the member experience and identify what’s working and where to improve.
• Embed post-program learning into future planning so each initiative builds on the last.
• Use AI tools to streamline delivery workflows, summarize risks, or generate project artifacts.
• Identify automation or process improvements that accelerate execution.
• Champion operational excellence and continuous improvement practices across teams.

Skills

Program management

Leadership

Stakeholder management

Analytical thinking

Communication

AI tooling

PM tools

Data-driven

Dance studio background

Tools

PM software

Job description

Togetherwork is seeking a Program Lead for DSOA’s Inner Circle, owning planning, coordination, and execution while aligning cross-functional teams to deliver high-quality member experiences. This role requires strategic thinking, disciplined project management, and a focus on outcomes that drive engagement and growth.

You will partner with Product, Member Success, Marketing, and Operations to turn strategic direction into actionable programs, coach the team, and ensure value is delivered from