Program Lead

Merakey; Villanova (Delaware County); On-site; Full time

Job summary

Merakey seeks a Program Lead to oversee programs within a supportive residential care setting. This role involves staff management, program coordination, and ensuring the safety of program participants. The successful candidate will bring strong communication and conflict resolution skills, complemented by hands-on experience in human services. Join a dedicated team committed to making a difference in the lives of individuals and families.

Benefits

Comprehensive medical, dental, and vision coverage

Retirement plan options

DailyPay access

Employee Assistance Program

Tuition reimbursement

Qualifications

• Must have a verifiable High School diploma/G.E.D. or equivalent experience.
• 1-3 years of experience in relevant field required.
• Willingness to obtain NADSP Certification within a year.

Responsibilities

• Manage day-to-day program activities and ensure service quality.
• Provide guidance and support to staff members.
• Ensure client safety and effective crisis response.

Skills

Communication

Conflict resolution

Task prioritization

Team collaboration

Independent work

Education

High School diploma/G.E.D.

4-5 years' experience in human services residential setting

Job description

Description

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do.

We are seeking a Program Lead to join our team!

PAY $19.00

The Program Lead plays a critical role in the day-to-day management and oversight of specific programs or services within their identified Division. Reporting to the Program Manager, this position is responsible for coordinating program activities and ensuring the delivery of high-quality services to program participants. This role may manage a caseload of their own.

Must possess:

Excellent interpersonal, communication, and conflict resolution skills
Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment
Ability to make quick decisions and remain calm under pressure
Ability to work independently and collaboratively as part of a team
Staff Management

Provide guidance, support, and direction to staff members
Assign duties and responsibilities to staff based on program needs and individuals' strengths
Conduct regular check-ins and provide feedback to staff regarding performance and areas for improvement

Client Care and Safety

Ensure the safety and security of clients and staff by enforcing program policies and procedures
Monitor client behavior and intervene as necessary to de-escalate conflicts or address concerns
Respond to emergencies or crises effectively, following established protocols and seeking assistance as needed

Specific Job Functions:

Acts as Lead staff and point person when on shift
Prepares and manages house schedules in coordination with the Program Manager
Direct Care responsibilities to include but not limited to ADL's, food preparation/feeding, maintaining required supervision requirements
Medication management and administration
Incident Management in coordination with Program Manager and QCO
Manages all household needs to include but not limited to menu development, grocery shopping, housekeeping
Ensure ongoing upkeep and maintenance of assigned home
Ensures overall cleanliness ongoing
Daily maintenance needs (lightbulbs, filter cleanings, etc.)
Identifies needed repairs and submits maintenance requests

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Qualifications

The ideal candidate will possess the following qualifications:

• Must be 18 years old.
• Must have a verifiable High School diploma/G.E.D. OR 4 -5 years' experience working in a human services residential setting
• 1-3 total years of experience required
• Willingness to obtain NADSP Certification obtained within first year of hire, if required