Program Lead

Markjames; Pittsburgh (Allegheny County); Presencial; USD 59.000 - 72.000; Jornada completa

Descripción de la vacante

Markjames in Pittsburgh, PA seeks a Program Lead / Site Lead to oversee data collection operations, ensure on-time delivery, and meet quality standards while achieving SLAs. You will be the primary site contact, partnering with leadership and cross-functional teams to drive excellence in a fast-paced, metrics-driven environment.

The role requires strong communication and problem-solving, with availability across a broad shift window.

Formación

• High school diploma or GED required.
• 2+ years of experience in operations, program coordination, project coordination, team leadership, business operations, or a related field.
• Strong communication, organization, and problem-solving skills.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to analyze performance metrics and meet operational goals.
• Proficient in Microsoft Office (Excel, Outlook, and PowerPoint). Preferred Qualifications
• Experience leading operational teams or programs.
• Background in data collection, AI, data annotation, or digital operations.
• Experience working with enterprise clients or customer-facing programs.
• Familiarity with workforce management, ticketing, or project management systems.
• Continuous improvement or process optimization experience.

Responsabilidades

• Lead daily operations to meet productivity, quality, and SLA targets.
• Serve as the primary contact for site operations, communications, and escalations.
• Monitor workflows, staffing, and operational performance.
• Track KPIs and identify opportunities for process improvement.
• Partner with leadership to resolve operational issues and minimize business impact.
• Ensure compliance with quality standards, processes, and program requirements.
• Support onboarding, coaching, and development of team members.
• Maintain operational reports and documentation.
• Collaborate across teams to improve efficiency and program success.

Conocimientos

Program Management

Operations Management

Cross-Functional Collaboration

KPI and Performance Metrics

SLA Management

Quality Assurance

Process Improvement

Problem Solving

Communication

Microsoft Office

Ability to manage changing priorities

Schedule flexibility

Educación

High school diploma or GED

Descripción del empleo

Location: Pittsburgh, PA

Work Authorization: US Citizen or US Green Card only Pay: $65,000 base per year

Availability Required: 7:00 AM - 9:00 PM, seven days per week (various shift times within this window)

We're looking for a Program Lead / Site Lead to oversee daily data collection operations, ensuring projects are delivered on time, meet quality standards, and achieve Service Level Agreements (SLAs). You'll serve as the primary site contact, partnering with leadership and cross-functional teams to drive operational excellence, resolve issues, and improve performance. This is an excellent opportunity for a proactive leader who enjoys working in a fast-paced, metrics-driven environment.

Key Responsibilities

• Lead daily operations to meet productivity, quality, and SLA targets.
• Serve as the primary contact for site operations, communications, and escalations.
• Monitor workflows, staffing, and operational performance.
• Track KPIs and identify opportunities for process improvement.
• Partner with leadership to resolve operational issues and minimize business impact.
• Ensure compliance with quality standards, processes, and program requirements.
• Support onboarding, coaching, and development of team members.
• Maintain operational reports and documentation.
• Collaborate across teams to improve efficiency and program success.

Minimum Qualifications

• High school diploma or GED required.
• 2+ years of experience in operations, program coordination, project coordination, team leadership, business operations, or a related field.
• Strong communication, organization, and problem-solving skills.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to analyze performance metrics and meet operational goals.
• Proficient in Microsoft Office (Excel, Outlook, and PowerPoint). Preferred Qualifications
• Experience leading operational teams or programs.
• Background in data collection, AI, data annotation, or digital operations.
• Experience working with enterprise clients or customer-facing programs.
• Familiarity with workforce management, ticketing, or project management systems.
• Continuous improvement or process optimization experience.

Key Skills

• Program Management
• Operations Management
• Cross-Functional Collaboration
• KPI and Performance Metrics
• SLA Management
• Quality Assurance
• Process Improvement
• Problem Solving
• Communication
• Microsoft Office
• Ability to manage changing priorities while maintaining high-quality standards.
• Schedule flexibility may be required based on business needs, including evening and weekend coverage.