Program Inventory & Client Success Specialist

Würth Industry USA; Roanoke (VA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Maternity/Paternal leave after 1 year

Tuition Reimbursement eligible after 1

Health benefits and programs

401(k)

Paid Time Off

10 paid holidays

Job summary

Würth Industry USA in Roanoke, VA is seeking an Inventory Management Rep to stock and deliver product, manage on-site CPS programs, and maintain high service standards at customer facilities.

You will work across customer sites, stock bins, and drive growth by expanding programs, while using VMI platforms and adhering to safety and internal policies. Strong communication with stakeholders is essential.

Qualifications

• High school diploma/GED and 1-2 years of material handling or warehouse experience.
• Minimum of 2 years experience in driving or customer management.
• Must have a valid driver’s license, current DOT Medical Certificate (or ability to obtain one) and meet the requirements for driver selection as outlined in the Fleet Policy. Must maintain a clean driving record and be at least 21 years of age to drive a company vehicle.
• The employee is regularly required to lift 30 to 50 pounds. This position requires a person to be on their feet for up to 8 hours a day to perform duties.
• 100% nearby daily travel.
• Work is performed in customer’s facilities and will have a wide range of work conditions, including summer and winter driving conditions.
• Basic computer knowledge including Microsoft Office.
• Ability to communicate effectively with both verbal and written communications with all departments within an organization.
• Ability to solve practical problems.
• Ability to establish, build and maintain positive relationships with customers, respond promptly to customer needs, solicit customer feedback, and manage difficult customer situations.

Responsibilities

• Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels.
• Transport product to customers as necessary.
• Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments.
• Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders.
• Maintain expert knowledge of program systems and operations
• Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance.
• Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels. Identify opportunities to improve productivity, customer programs, and communication.
• Comply with all organizational policies and procedures, including internal and customer safety standards.
• All other duties as assigned.

Skills

Customer interaction

Effective communication

Problem solving

Physical stamina

Education

High school diploma/GED

Tools

VMI platforms

Microsoft Office

Job description

Würth Industry USA in Roanoke, VA is seeking an Inventory Management Rep to stock and deliver product, manage on-site CPS programs, and maintain high service standards at customer facilities.

You will work across customer sites, stock bins, and drive growth by expanding programs, while using VMI platforms and adhering to safety and internal policies. Strong communication with stakeholders is essential.