Recreation Attendant - Teen Life Centers

City of Seattle; Seattle (WA); Sur place; USD 37 000 - 56 000; Temps partiel

Avantages offerts par ce poste

Vacation, holiday and sick leave

Medical, dental and vision insurance

Life and long-term disability coverage

Résumé du poste

Seattle Parks and Recreation is seeking a Teen Life Center Recreation Attendant to support operations at one of SPR's Teen Life Centers. The role focuses on customer service, program information, and assisting with registrations and facility use for teens and young adults.

The position is part-time and requires strong communication skills, a welcoming attitude, and the ability to work evenings or weekends as needed. Staff benefit from SPR's comprehensive program and community support services.

Qualifications

• One year of experience using a computerized POS/event registration system in a customer service-related role.
• Ability to interpret and follow policies and procedures, especially related to cash handling and SPR operations.
• Strong interpersonal skills and ability to engage with diverse populations including teens and young adults.

Responsabilités

• Greet teens, young adults, and customers and provide information about programs and activities.
• Handle cash, process payments, and issue receipts; balance cash drawers as required.
• Generate and retrieve reports from the registration system and assist with data entry.
• Communicate effectively with customers and colleagues in a fast-paced environment.
• Perform other duties as assigned in support of Recreation programs and operations.

Connaissances

Customer service

Cash handling

Communication

Teens & young adults engagement

Formation

American Red Cross First Aid/CPR certification

Description du poste

Seattle Parks and Recreation (SPR) is a national leader and innovator in the services and programs we provide to our residents who enjoy our public spaces such as parks, community centers, specialty gardens and swimming pools. Our mission is to equip employees and the public for well-being as we support healthy people, a thriving environment and vibrant community. We provide safe and accessible spaces for residents and visitors to work, recreate, rejuvenate and enhance quality of life and wellness for children, teenagers, adults and seniors. Delivering excellent customer service to all is a core value.

Equity & Inclusion: Seattle Parks and Recreation commits to advancing equity and social justice in our department and in every neighborhood by growing a dynamic and diverse workforce, developing strong investments, growth opportunities and beneficial partner strategies as we acknowledge and pledge to close disparities created by historical practices which often hindered workforce development, environmental justice, access to quality open spaces, programs and facilities.

The Recreation Division

eliminates barriers through responsive, exceptional recreation services. We operate over 50 recreation facilities (community centers, teen centers, pools, school-based learning centers, environmental learning centers, and boating and sailing centers) and provide opportunities for people to play, learn, and lead healthy, active lives. Our programs and events include fitness and athletics, licensed childcare and preschool, swimming and boating, youth development and job preparation, academic enrichment, and more – including programs designed for older adults and people with disabilities, as well as grant and partnership programs designed and implemented with immigrant and refugee communities.

The Teen Life Center Recreation Attendant

will report to the Teen Life Center Sr. Recreation Program Specialist. This position is an integral part of the Recreation Division, it is responsible for providing administrative and other supports for the operations of one of SPR's 3 Teen Life Centers (TLCs) that offer high-quality teen and young adult development programs, events and activities.

This is a part-time position.

Customer Service

• Greet teens, young adults, and other customers entering the facility or calling by phone, and provide information about programs, events, and activities.
• Explain policies, procedures, and requirements related to class enrollment, program participation, and facility use.
• Engage participants to resolve problems and complaints using program and operations policies and procedures.

Financial Procedures and Cash Handling

• Use a computerized point-of-sale/event registration system. In case of power outages, perform tasks manually using paper receipts and a calculator.
• Collect fees and payments via cash, check, credit card, vouchers, and automatic debits; register participants for classes, programs, and facility rentals.
• Provide receipts, refunds, credits, and change as appropriate.
• Prepare bank deposits and count money in drawers at the beginning and end of shifts to ensure accuracy.
• Balance daily cash, credit, and debit card transactions in accordance with established procedures.
• Generate and retrieve reports from the computerized registration system or complete reports manually on program plans, attendance, highlights, and other required information.
• Assist in preparing and distributing marketing materials for programs, special events, and facility services.

Computer Registration Software and Report Printing

• Generate and retrieve reports related to admission, reservations, and attendance using basic math skills.
• Open and close customer accounts; respond to inquiries; verify or update billing and customer data; and collect payments and fees.
• Enter required data into the online system and support report and data requests.

Working with People

• Communicate effectively with both internal and external customers in verbal and written formats.
• Provide prompt and accurate information to colleagues, customers, and teammates.
• Work collaboratively in a team environment with a positive, welcoming, and solutions-focused attitude.
• Engage effectively with teens, young adults, and other community members from diverse backgrounds in a fast-paced environment.

Other Duties

• Perform other related duties of a comparable level and type as assigned.

Minimum Qualification

• One year of experience using a computerized point-of-sale/event registration system in a customer service-related role.

You will be successful if you have the following experience, skills, and abilities

• Ability to interpret and follow policies and procedures, especially related to cash handling and SPR operations.
• A strong orientation toward customer service and a commitment to departmental values.
• Excellent interpersonal skills and the ability to work with people of diverse backgrounds and cultures.
• Strong verbal and written communication skills.
• Experience working with teens and young adults from a variety of backgrounds.
• Strong time management and problem-solving abilities.
• Ability to foster a safe, healthy, and welcoming environment for all, with a focus on teens and young adults.

Work Environment/Physical Demands

• May be asked to work nights and weekends, other irregular schedules to meet teen programming needs.

License, Certification and Other Requirements

• American Red Cross Multi-Media First Aid Card and CPR certification within 30 days of employment.

The full salary range for this classification is $26.92 - $40.31 per hour. The starting salary for this position is $26.92 per hour.

Who May Apply

This position is open to all candidates that meet the qualifications. Seattle Parks and Recreation values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle Parks and Recreation encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17 and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.

Want to know more about Parks and Recreation? Check out our web page: Seattle Parks and Recreation - Parks | seattle.gov

SPR’s Core Competencies

• Accountability & Action: Holding yourself accountable for achieving goals, completing tasks, and delivering quality work. Demonstrating thoughtful initiative in actions and decision-making and promoting high quality standards.
• Equity and Inclusion: Supporting the goals of the Race and Social Justice Initiative and the City's commitment to workforce equity.
• Communication: Sharing and exchanging information and ideas with people in a variety of ways to help them understand and remember the information.
• Service: An ongoing commitment to base decisions and actions on the needs and priorities of the City.
• Teamwork: Participating as an engaged member of a team to achieve group goals. Effectively working with internal and external people to complete tasks and achieve work group goals.

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City of Seattle’s website at: https://www.seattle.gov/human-resources/benefits

We recognize that artificial intelligence (AI) tools, such as chatbots, automated response generators, or language models, can be helpful during the job search process. If you choose to use them, please carefully review all materials before submission to ensure accuracy, as you will be required to affirm that your responses are true and correct during the application process. Submitting inaccurate or misleading information may result in disqualification. Please also note that relying on AI to complete text-based supplemental questions or during interviews may not accurately represent your skills and experiences, which are critical to applicant success. In some cases, you may be instructed not to use AI tools during the selection process. Learn more about the City of Seattle AI Policy here.