Program Facilitator

AmerisourceBergen; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in healthcare is seeking a dedicated team member to implement quality control procedures and maintain project status reports. The role requires strong communication skills and attention to detail, with a focus on improving lives through quality service.

Benefits

Medical, dental, vision care

Wellness benefits

Backup dependent care

Adoption assistance

Paid parental leave

Qualifications

• Minimum of 2 years’ experience in customer service within an office setting.
• Bilingualism in French and English is an asset.

Responsibilities

• Implement quality control procedures as per internal requirements.
• Maintain status reports for all assigned projects.
• Prepare first-level quality control review of client reporting.

Skills

Customer Service

Communication

Attention to Detail

Problem-Solving

Education

Post-secondary education

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

• PRIMARY DUTIES AND RESPONSIBILITIES:
  • Implement quality control procedures as per internal requirements and/or client contractual requirements;
  • Maintain status reports for all assigned projects;
  • Complete required volume of quality control audits within the current working month for assigned staff;
  • Prepare and provide first-level quality control review of all client reporting and billing documentation;
  • Responsible for approval of copayment requests for patients, pharmacies, and/or physicians, and act as back-up for copayment entry;
  • Liaise with ABSC Accounting to ensure proper payment timeframes and accurate payment;
  • Liaise with Program Managers to ensure copayment KPIs are met;
  • Liaise with third-party payment administrators to ensure accurate electronic payment processing;
  • Assist with Program Administrative Assistant duties, as required;
  • Provide first-level review of all missed KPIs and document root causes;
  • Collect data and create program billing to be submitted to the Quality Control specialist/Program Manager monthly as per protocols.

Experience and Educational Requirements

• Post-secondary education or equivalent in a related discipline;
• Minimum of 2 years’ experience in customer service within an office setting;
• Strong proficiency in Microsoft applications (Outlook, Word, Excel);
• Professional, courteous, and efficient telephone manner;
• Proven ability to organize time, set priorities, and multi-task to meet deadlines;
• Strong communication and interpersonal skills;
• Ability to work independently and in a team environment;
• Attention to detail;
• Experience in healthcare, pharmaceutical, or insurance industry is an asset;
• Bilingualism in French and English is an asset.

Minimum Skills, Knowledge, and Ability Requirements

• Working knowledge of automated warehouse operating systems;
• Strong business and financial acumen;
• Strong analytical and mathematical skills;
• Effective oral and written communication skills;
• Interpersonal and leadership skills;
• Organizational skills with attention to detail;
• Ability to meet deadlines consistently;
• Problem-solving skills for effective issue resolution;
• Presentation skills;
• Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs.

What Cencora Offers

We provide compensation, benefits, and resources that foster an inclusive culture and support our team members’ purpose-driven work. Our offerings include medical, dental, vision care, and a comprehensive suite of wellness benefits addressing physical, emotional, financial, and social well-being. We support working families with programs like backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental and caregiver leave, and more. We also promote personal growth through training, professional development, mentorship, employee resource groups, volunteer activities, and other opportunities.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any protected class. Harassment is prohibited, and all employment-related processes comply with non-discrimination principles. We provide reasonable accommodations for individuals with disabilities during the recruitment and employment process. To request accommodations, contact us at 888.692.2272 or [e-mail]. Messages unrelated to accommodation requests will not be responded to.

Accessibility Policy

Cencora is committed to fair and accessible employment practices, including accommodations during recruitment, assessment, hiring, and employment.

Affiliated Company: Innomar Strategies