Program Experiences Manager (Event Manager)

1440 Multiversity; Scotts Valley (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

1440 Multiversity seeks a Program Experiences Manager to plan, coordinate, and execute on-campus programs for external groups and faculty partners. You will lead operations for assigned programs, ensuring flawless logistics and an excellent guest experience.

Work cross-functionally with culinary, facilities, AV, guest services, and reservations to deliver multi-day programs, while maintaining strong communication and meticulous detail in schedules and documentation.

Qualifications

• Experience managing programs or events for a campus or venue hosting external groups on-site.
• Experience supporting multi-day programs or concurrent events.
• Demonstrated ability to coordinate across operational departments.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Plan and manage logistics for on-campus multi-day learning programs, conferences, workshops, and special events.
• Serve as primary point of contact for clients, faculty, and program leaders before and during their time on campus.
• Develop detailed schedules, operational timelines, and program documentation.
• Finalize and communicate logistics including space setup, meal timing, AV needs, lodging coordination, and special requests.
• Monitor program execution and proactively resolve operational challenges.
• Coordinate closely with culinary, facilities, AV, guest services, reservations, and other campus teams.
• Communicate program updates clearly and consistently to impacted departments.
• Manage multiple concurrent programs while maintaining accuracy and attention to detail.
• Support billing reconciliation, reporting, and post-program follow-up.
• Welcome and orient clients and faculty upon arrival.
• Support welcome sessions, program launches, or orientations as needed.
• Maintain ongoing communication to ensure a positive campus experience.
• Gather feedback and identify opportunities for continuous improvement.

Skills

Program management

Event coordination

Cross-department communication

Organizational skills

Evening/weekend availability

Job description

Why Work Here

1440 is a learning destination where energy, discovery, and creativity flourish. Our campus hosts multi-day programs designed to support living well and leading well. We are committed to operational excellence, deep hospitality, and creating experiences that reflect our mission and values.

If you thrive in a fast-paced environment, enjoy coordinating moving parts, and take pride in delivering seamless guest experiences, this role offers the opportunity to make a meaningful impact every day.

Position Summary

The Program Experiences Manager is responsible for planning, coordinating, and executing on-campus programs for external groups and faculty partners. This role serves as the operational lead for assigned programs, ensuring all logistical elements are aligned and executed with precision.

This position works cross-functionally with multiple campus departments to support concurrent multi-day programs while maintaining a high standard of organization, communication, and guest experience.

Essential Responsibilities

Program Experience Leadership

• Plan and manage logistics for on-campus multi-day learning programs, conferences, workshops, and special events
• Serve as primary point of contact for clients, faculty, and program leaders before and during their time on campus
• Develop detailed schedules, operational timelines, and program documentation
• Finalize and communicate logistics including space setup, meal timing, AV needs, lodging coordination, and special requests
• Monitor program execution and proactively resolve operational challenges

Cross-Department Coordination

• Coordinate closely with culinary, facilities, AV, guest services, reservations, and other campus teams
• Communicate program updates clearly and consistently to impacted departments
• Manage multiple concurrent programs while maintaining accuracy and attention to detail
• Support billing reconciliation, reporting, and post-program follow-up

Guest & Faculty Experience

• Welcome and orient clients and faculty upon arrival
• Support welcome sessions, program launches, or orientations as needed
• Maintain ongoing communication to ensure a positive campus experience
• Gather feedback and identify opportunities for continuous improvement

Qualifications

Required

• Professional experience managing programs or events for a campus or venue hosting external groups on-site
• Experience supporting multi-day programs or concurrent events
• Demonstrated ability to coordinate across operational departments
• Strong organizational, communication, and problem-solving skills
• Ability to work evenings and weekends based on campus programming needs

Preferred

• Experience in a hospitality or guest-service environment supporting overnight guests
• Supervisory or team leadership experience

Core Competencies

• Strong operational awareness and attention to detail
• Ability to manage competing priorities in a dynamic environment
• Professional, clear communication across departments and clients
• Calm, solution-oriented approach under pressure
• Commitment to service excellence and campus standards

Work Environment

• Active, guest-facing campus environment
• Combination of planning work and on-site operational execution
• Requires standing, walking, and occasional lifting up to 25 lbs
• Evening and weekend availability required based on program schedules

Our Commitment

We are dedicated to advancing our mission, supporting our culture, and delivering exceptional program experiences. This role directly contributes to the quality, consistency, and success of every program hosted on campus.