Program Enrollment Specialist - KS

GT Independence, LLC; Topeka (KS); Hybrid; USD 42,000 - 52,000; Full time

Job summary

GT Independence seeks an Enrollment Specialist to conduct face-to-face and virtual enrollments, educating consumers about self-direction and financial management services. This role supports individuals in choosing services and advocates for their self-direction rights.

The position requires strong communication, prior related experience, and the ability to collaborate with families and guardians in a remote and community-based setting across the country.

Qualifications

• 1 year of experience in a related field.
• Strong oral and written communication skills.
• Proficient with Microsoft Office products.
• Knowledge of customer service principles.
• Ability to work effectively in a team.
• Knowledge of administrative and clerical procedures and systems.

Responsibilities

• Conduct enrollment with the person served and their support circle in a timely manner.
• Ensure enrollment documents are complete and accurate.
• Recommend improvements to internal processes to enhance service experience.
• Maintain confidentiality and HIPAA compliance.
• Uphold GT Independence values and mission.
• Other duties as assigned.

Skills

Communication skills

Customer service

Teamwork

MS Office

Administrative procedures

Education

Associate degree or Bachelor’s Degree in Business, Human Services/Social Work, or Marketing/Communication

Tools

Microsoft Office

Job description

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a2026 National “Best and Brightest Companies to Work For.”We are also proudly certified as aGreat Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

The Enrollment Specialist conducts face-to-face and virtual enrollments to consumers who will receive financial management services that support them in the self-direction model of care and serves as an advocate and promoter of self-direction by educating consumers and facilitating the consumer’s understanding of self-direction.

RESPONSIBILITIES AND DUTIES

• Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner.
• Ensures enrollment documents are complete and accurate.
• Recommends improvements to internal process/systems to prevent future issues and to enhance service experience.
• Maintains confidentiality and HIPAA compliance.
• Upholds company values and mission.
• Other duties as assigned.

EDUCATION

• Associate degree or Bachelor’s Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred.
• Will consider candidates with experience relevant to the position.

EXPERIENCE AND QUALIFICATIONS

• 1 year of experience in a related field
• Strong oral and written communication skills
• Personal computer skills, specifically Microsoft Office products
• Knowledge of principles and processes for providing customer service
• Strong ability to participate in a highly effective team
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

WORK ENVIRONMENT

• Work is performed in a remote office setting as well as community-based settings.
• Frequent travel is required.
• Personal Protective Equipment (PPE) required for face-to-face meetings.

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our enrollments team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.