Program Enrollment Specialist (MI)

GT Independence, LLC; Ann Arbor (MI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible paid time off

Competitive wages & benefits

Job summary

GT Independence, LLC is seeking an Enrollment Specialist to conduct face-to-face and virtual enrollments for individuals receiving financial management services. You will educate consumers on self-direction and advocate for their choices, while coordinating with families and guardians.

The role emphasizes timely enrollment, accurate documentation, and adherence to HIPAA. Remote/field work possible with frequent travel; supports the mission of empowering individuals to self-direct care.

Qualifications

• Strong oral and written communication skills required.
• Knowledge of customer service principles and best practices.
• Ability to participate effectively in a team environment.
• Familiarity with word processing, file management and standard office terminology.
• Education preferred but candidates with relevant experience may be considered.

Responsibilities

• Conduct enrollment processes with individuals and their support circle in a timely manner.
• Ensure enrollment documents are complete and accurate.
• Suggest improvements to internal processes to enhance service experience.
• Maintain confidentiality and HIPAA compliance.
• Uphold GT Independence values and mission; perform other duties as assigned.

Skills

Oral communication

Written communication

Customer service principles

Team collaboration

Administrative procedures

Education

Associate/Bachelor in Business or Human Services/ Social Work / Marketing/ Communication

Tools

Microsoft Office

Job description

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a2026 National “Best and Brightest Companies to Work For.”We are also proudly certified as aGreat Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

The Enrollment Specialist conducts face-to-face and virtual enrollments to consumers who will receive financial management services that support them in the self-direction model of care and serves as an advocate and promoter of self-direction by educating consumers and facilitating the consumer’s understanding of self-direction.

RESPONSIBILITIES AND DUTIES

• Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner.


• Ensures enrollment documents are complete and accurate.


• Recommends improvements to internal process/systems to prevent future issues and to enhance service experience.


• Maintains confidentiality and HIPAA compliance.


• Upholds company values and mission.


• Other duties as assigned.

EDUCATION

• Associate degree or Bachelor’s Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred.


• Will consider candidates with experience relevant to the position.

EXPERIENCE AND QUALIFICATIONS

• 1 year of experience in a related field


• Strong oral and written communication skills


• Personal computer skills, specifically Microsoft Office products


• Knowledge of principles and processes for providing customer service


• Strong ability to participate in a highly effective team


• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

WORK ENVIRONMENT

• Work is performed in a remote office setting as well as community-based settings.


• Frequent travel is required.

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our enrollments team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

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GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.