Enrollment Leader - KS

GT Independence, LLC; Wichita, Northern (KS, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

GT Independence is seeking an Enrollment Leader to manage a team delivering high-quality enrollment services for individuals self-directing their care. You will coach, train, and optimize staff performance while ensuring clear, proactive communication with referrers and enrollees throughout the enrollment journey.

The role emphasizes team leadership, process improvement, and hands-on support with GT tools and DocuSign workflows to ensure smooth, reliable enrollment outcomes.

Qualifications

• At least 2 years of related enrollment or customer service experience.
• High School Diploma or GED; Associate degree preferred.
• Experience building and leading an effective team.

Responsibilities

• Lead a team of Enrollment Specialists to deliver high-quality enrollment services.
• Receive referrals and schedule meetings based on individual preferences.
• Communicate status updates to referrers and enrollees throughout the process.
• Troubleshoot issues and answer questions from staff and customers.
• Train staff on GT Caregiver App and GT tools.
• Evaluate and improve enrollment processes for efficiency and service.
• Manage staff workload and provide regular coaching.
• Assist with staffing, scheduling, and recognition programs.
• Support documentation and training of DocuSign program.
• Prepare operational plans and project status reports.

Skills

Team leadership

Enrollment processes

Customer service

Education

High School Diploma or GED

Associate degree preferred

Job description

GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves.

The Enrollment Leader position is responsible for providing quality and efficient enrollment services to customers through the daily management of a team of employees to include motivating, recognizing, and rewarding, coaching, counseling, training, and problem solving.

Responsibilities

• To lead a team of Enrollment Specialists and together, ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities.
• Receive referrals for new individuals and their employees, determine their level of interest in the different enrollment type offerings and schedule meetings based on the choice of the individual.
• Provide constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process.
• Troubleshoot issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive.
• Ensure that Enrollment Specialists are training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.
• Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers
• Managing employees, ensuring work is handled efficiently and effectively
• Provides performance feedback and coaching on a regular basis to each team member
• Ensures employees have appropriate training and other resources to perform their jobs
• Assists the manager with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs
• Assist with documentation, and training of DocuSign program
• Assist in developing and preparing operational plans and reports on project status

Qualifications

• At least 2 years of related experience
• High School Diploma or GED required;Associate degree preferred
• Experience in working, initiating, and maintaining a highly effective team

As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day. Join us in our mission: "To help people live a life of their choosing regardless of age or ability."

GT Independence is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race,
color, sex, religion, nation origin, marital status, ancestry, hairstyle, citizenship, veteran status, sexual orientation or preference, or physical or
mental disability.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.