Program Eligibility Leader & Expert — Drive Compliance

State of Arkansas; Little Rock, Northern (AR, KY); Hybrid; USD 57,000 - 85,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas seeks a Program Eligibility Supervisor/Expert to oversee daily eligibility staff operations, ensure accurate determinations for state programs, and lead a team delivering high-quality customer service to Arkansas residents. Responsibilities include supervising staff, ensuring compliance with regulations, developing efficiency strategies, and producing performance reports.

A Bachelor's degree and relevant experience are required, with opportunities for substitution per

Qualifications

• Bachelor’s degree in psychology, sociology, social work, business, public administration, or related field, plus three (3) years of experience in social or community service work.
• Two (2) years of supervisory or leadership capacity.
• Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval.

Responsibilities

• Supervise, train, and support a team of eligibility specialists, caseworkers, or analysts.
• Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility.
• Develop and implement strategies to improve team efficiency, accuracy, and productivity.
• Oversee the review and processing of program applications and eligibility determinations.
• Ensure accurate and timely case decisions based on program policies and applicant qualifications.
• Monitor case documentation, reporting, and record-keeping for accuracy and compliance.
• Conduct quality assurance reviews and audits to identify and correct errors.
• Address complex eligibility issues and escape cases requiring higher-level review.
• Resolve customer complaints and inquiries in a professional and timely manner.
• Analyze trends in program applications, eligibility approvals, and error rates to improve operations.
• Prepare reports on program performance, caseload statistics, and compliance findings.

Skills

Leadership

Policy compliance

Data analysis

Communication skills

Case management

Time management

Problem solving

Education

Bachelor's degree in psychology, sociology, social work, business, public administration, or related field

Job description

The State of Arkansas seeks a Program Eligibility Supervisor/Expert to oversee daily eligibility staff operations, ensure accurate determinations for state programs, and lead a team delivering high-quality customer service to Arkansas residents. Responsibilities include supervising staff, ensuring compliance with regulations, developing efficiency strategies, and producing performance reports.

A Bachelor's degree and relevant experience are required, with opportunities for substitution per