Program Supervisor

Services for the UnderServed; New York (NY); On-site; USD 65,000 - 68,907; Full time

Job summary

Services for the UnderServed is seeking a Program Supervisor in New York, NY to support homeless prevention services. The role requires overseeing program assessments, data monitoring, and managing a team. Candidates should have a Bachelor’s degree or equivalent experience, strong data analysis skills, and the ability to work in a diverse environment.

The position offers a salary range of $65,000 to $68,907 annually and requires availability five days a week. Bilingual candidates are preferred.

Qualifications

• Bachelor’s Degree or combination of education and experience.
• Proven data-collection and analysis experience.
• Ability to work independently and as part of a multidisciplinary team.

Responsibilities

• Conduct monthly data reviews with Program Director.
• Present program enrollment and data reports to management.
• Manage daily work of Homebase staff including Data Manager.

Skills

Data collection and analysis

Experience in homeless prevention services

Bilingual preferred

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Word

Excel

PowerPoint

AWARDS and CARES systems

Job description

Position Overview

Salary: Min USD $65,000.00 per year – Max USD $68,907.33 per year.

Location: 3rd Avenue, New York, NY 10035.

The Program Supervisor supports and implements best practices in homeless prevention service delivery. This includes program assessment, outreach and enrollment activities, monitoring engagement, follow‑up, and caseload assignment functions of the program, and supporting overall operations of Homebase. The Program Supervisor will work alongside the Homebase Director and management to collect, analyze and monitor data, track and help improve outcomes, and support the quality assurance work within the program and its related special projects (FASTEN follow‑up, SAMHSA enhancement, supplemental grants/services). They supervise the Data Manager and Archives Manager, and actively engage with funders, stakeholders, and the S:US teams to ensure successful delivery of high‑quality programming and to meet all program contractual requirements.

Essential Duties & Responsibilities

• Conduct monthly data reviews with Program Director to manage the budget and targeting of services and program activities of the contract.
• Present program enrollment and data reports to management.
• Review and monitor distribution of Financial Assistance and resources in coordination with Financial Liaison.
• Track all Financial Aid Request packets.
• Maintain the Department of Social Services enrollment reports.
• Chart the monthly DSS target requirements and relay data information to Program Director on a monthly basis.
• Maintain tracking reports for clients seeking services to ensure that Homebase is meeting Department of Homeless Services targets for families with children, adult families, and single adults.
• Manage the daily work of a team of Homebase staff, including the Data Manager and Archives Manager.
• Work within a crisis‑driven environment with a knowledge base of housing and homeless prevention services.
• Attend and deliver ongoing professional development as part of the S:US Homebase program.
• Provide qualitative and quantitative feedback to management to inform both policy and practice.
• Be available to families seeking assistance at least five days a week, eight hours a day.
• Ensure that families receive full support in the program.
• Serve as agency/program liaison to community agencies and/or groups.
• Provide clear written reports that capture key findings, including provider strengths and recommendations for improvement.
• Work a flexible schedule when needed.
• Comply with all S:US Employee Policies, Procedures, and Protocols, S:US Corporate Compliance Policies, documentation standards, and NYS Dept. of Social Services Rules, Regulations, and Statutes.
• Use various computer software programs including email, Microsoft Word, Excel, and PowerPoint. Ability to use the AWARDS and CARES systems.
• Verify PATH clients seeking services submit proper required documentation for an eligibility determination.
• Track outreach activities done by all staff members.
• Support implementation and service delivery of special projects including SAMHSA, private grants and new initiatives.
• Perform other duties as assigned.

Documentation

Regularly update and review charts, CARES, and other records/systems to ensure the program follows the rules and regulations of licensing and funding agencies, and in accordance with organizational policies and procedures.

Ensure project milestones and goals are met while adhering to approved budgets.

Support timely and accurate documentation of housing services.

Work alongside staff as needed for compliance/quality improvement measures for seamless service delivery.

Assist with accreditation reviews, monitoring visits and program audits.

Complete all required trainings.

Contribute to the development of program policies and procedures to ensure effective and efficient delivery of services.

Incorporate the use of best practices for ongoing quality improvement of the S:US Homebase and affiliated program.

Accountability

Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.

Respond to participant and stakeholder needs promptly, accurately and with courtesy and respect.

Model appropriate behavior and represent the organization positively and appropriately.

Promote the SSVF Housing First model of service delivery. Develop and promote awareness of critical barriers to attaining or maintaining permanent housing, and respond rapidly to those barriers including assistance with legal services as allowable and access to other CoC services as needed.

Report on HUD VASH meetings, agendas and prepare responses and recaps for management and stakeholders to ensure all team tasks and goals are being accomplished as expected.

Effectively communicate with the Veterans Services team by providing constructive feedback to Veterans Services staff regarding housing services.

High‑Quality Service Delivery

Assist in the implementation and development of best practices in the field.

Deliver high‑quality customer services to all stakeholders.

Conduct fieldwork up to 20% of the work week.

Other duties as assigned by management.

Qualifications

Education and Experience

• Bachelor’s Degree or combination of education and experience.
• Proven data‑collection and analysis experience.
• Ability to work independently and as part of a multidisciplinary team, to assist individuals of diverse ethnicities, backgrounds, ages, and sexual preferences.

Qualifications & Skills

• Bilingual candidates preferred but not required.

Equal Opportunity Employer

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of service animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail].

Job ID: 2026-18625

Work Location: In Person