Program Director, Refugee Services & Community Impact

Endeavors; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Endeavors in Austin seeks a Program Director to lead the Refugee Program, overseeing day-to-day operations, staff leadership, compliance, and fiscal stewardship. The role coordinates with HIAS and state partners to advance client self-sufficiency and community belonging, ensuring high-quality services for refugees, asylees, and other newcomers.

The Director will align work plans with contract requirements, manage a multidisciplinary team, and drive data reporting and outcomes across matching

Qualifications

• Must have at least four years of experience working with refugee or migrant populations and understand resettlement best practices.
• Understanding of client management, eligibility determinations, referrals, and follow-ups.
• English fluency required; secondary language is preferred: Dari, Pashto, Spanish, Swahili, or French.

Responsibilities

• Lead incoming refugees program operations and ensure delivery of core services.
• Align annual work plans with contract requirements and local needs for the Austin Refugee Program.
• Direct a multidisciplinary team in case management, employment services, health navigation, housing, and education.
• Ensure compliance, quality assurance, and fiscal stewardship across programs.
• Maintain trauma-informed, client-centered practice with language access and confidentiality.
• Oversee eligibility determinations, service plans, and timely exits per funder definitions.
• Develop and nurture partnerships with HIAS, schools, health systems, and community organizations.
• Manage program budgets, purchasing, and grant reporting; forecast staffing needs and burn rate.
• Supervise staff with coaching, performance evaluations, and professional development.
• Maintain safety policies, safeguarding, and required training; support risk management.

Skills

Leadership

Program management

Grant management

Data reporting

Partnership building

Staff supervision

Trauma-informed care

English fluency

Education

Bachelor's degree in social work or related field

4+ years leadership in refugee resettlement or human services

Job description

Endeavors in Austin seeks a Program Director to lead the Refugee Program, overseeing day-to-day operations, staff leadership, compliance, and fiscal stewardship. The role coordinates with HIAS and state partners to advance client self-sufficiency and community belonging, ensuring high-quality services for refugees, asylees, and other newcomers.

The Director will align work plans with contract requirements, manage a multidisciplinary team, and drive data reporting and outcomes across matching