Program Director, Professional Services

Tungsten Automation Corporation; United States; Remote; USD 167,000 - 185,000; Full time

Job summary

Tungsten Automation Corporation is seeking a Sr Director, Professional Services to lead regional PS teams remotely across the US. This role drives delivery quality, workforce planning, and partnerships with sales and partners to close services opportunities.

The ideal candidate has extensive consulting management experience, P&L responsibility, and a strong track record in enterprise software services. AI-enabled tooling and governance are emphasized across the function.

Qualifications

• Technical education (BS, MS) preferred
• 15+ years of consulting and consulting management experience at the Region/District level
• 10+ years of experience managing all aspects of a services business including P&L management experience
• Prior experience in systems integration consulting or software vendor services
• Demonstrated ability to grow and manage the technical personnel and processes associated with enterprise software sales
• Ability to excel in a team environment
• Demonstrated creative problem-solving ability
• Effective oral, presentation, and written communication skills
• Demonstrated ability to effectively recruit, develop and retain project-based employees
• Demonstrated ability to develop, deploy and maintain career development and project delivery programs
• Well skilled in prompting AI systems and assessing output quality
• Ability to leverage AI to ideate, develop and scale to the needs of the department

Responsibilities

• Lead and oversee multiple groups of Professional Services resources through subordinate leaders with minimal oversight from the RVP
• Champion best practices and knowledge sharing
• Drive strategic recruiting and growth of the consulting function at the regional level
• Have accountability for workforce planning, account management, prioritization, and forecasting
• Establish and maintain strong partnerships with regional sales management, and support license sales by driving the development and closure of corresponding services opportunities
• Develop and strengthen strategic relationships with partners
• Support and implement regional and corporate initiatives
• Define, evolve, and sustain world-class consulting processes, methodologies, and talent
• Responsible for professional services revenue, profitability, and bookings targets
• Oversee services business development at the regional level
• Provide delivery management to ensure customer satisfaction and referenceable accounts including resolving client escalations
• Provide support, tactical and programmatic, in achieving district product sales quota
• Champions the use of AI-enabled tools to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

Skills

Technical leadership

Consulting management

P&L management

Systems integration

Enterprise sales

Team collaboration

Problem solving

Communication skills

Talent development

Career development programs

AI prompting

AI leverage

Education

BS or MS in related field

Job description

Sr Director, Professional Services

Job Location

REMOTE, US

Job Level

Not Applicable

Category

Professional Services

Position Type

Full-Time/Regular

Job PurposeTungsten Automation Corporation is the leading global provider of software products and services that capture and manage all of the information associated with core financial functions, transforming them into consistent, automated, "best practices" business processes that ensure sustainable compliance.Combining best-of-breed business process automation and imaging technologies, Tungsten Automation Corporation provides seamless solutions resulting in significant cost reduction, improved efficiency and enhanced visibility for enterprises.

The AVP, Professional Services is responsible for the recruiting, management and career development of PS, for ensuring quality services delivery in all consulting engagements, and for the development of new services opportunities in the assigned region.

Key Responsibilities

• Lead and oversee multiple groups of Professional Services resources through subordinate leaders with minimal oversight from the RVP.
• Champion best practices and knowledge sharing
• Drive strategic recruiting and growth of the consulting function at the regional level
• Have accountability for workforce planning, account management, prioritization, and forecasting
• Establish and maintain strong partnerships with regional sales management, and support license sales by driving the development and closure of corresponding services opportunities
• Develop and strengthen strategic relationships with partners
• Support and implement regional and corporate initiatives
• Define, evolve, and sustain world-class consulting processes, methodologies, and talent
• Responsible for professional services revenue, profitability, and bookings targets
• Oversee services business development at the regional level
• Provide delivery management to ensure customer satisfaction and referenceable accounts including resolving client escalations
• Provide support, tactical and programmatic, in achieving district product sales quota
• Champions the use of AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

ABOUT OUR PLATFORM

Tungsten Automation's Intelligent Automation software platform helps government agencies transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability—particularly crucial for highly regulated industries facing complex compliance requirements. No other software vendor offers a platform of complementary technologies integrated into a scalable, manageable software platform, positioning us to grow and dominate the process automation space.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Required Skills

Qualifications

• Technical education (BS, MS) preferred
• 15+ years of consulting and consulting management experience at the Region/ District level
• 10+ years of experience managing all aspects of a services business including P&L management experience
• Prior experience in systems integration consulting or software vendor services
• Demonstrated ability to grow and manage the technical personnel and processes associated with enterprise software sales
• Ability to excel in a team environment
• Demonstrated creative problem-solving ability
• Effective oral, presentation, and written communication skills
• Demonstrated ability to effectively recruit, develop and retain project-based employees
• Demonstrated ability to develop, deploy and maintain career development and project delivery programs
• Well skilled in prompting AI systems and assessing output quality
• Ability to leverage AI to ideate, develop and scale to the needs of the department

The base salary range for this role, across the US, is $167,000 - $185,000. Your actual base pay within this range will be determined by your work location as well as skills, qualifications, experience, and relevant education/training. The range provided reflects only the base salary for the role and does not include benefits.

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets