Program Director, AI-Driven PM & Services Delivery

Tungsten Automation Corporation; Northern (KY); Híbrido; USD 180.000 - 200.000; Jornada completa

Descripción de la vacante

Tungsten Automation Corporation is seeking a Program Director, Professional Services in the United States to lead the AMS PM discipline and deliver high-visibility engagements. This player/coach role combines hands-on delivery with coaching and career development for Project Managers across AMS.

You will champion AI-enabled delivery tools and maintain governance aligned with data privacy standards. You will also build cross-territory PM structures, manage performance and hiring in partnership

Responsabilidades

• Own the AMS PM escalation path: set the severity framework PMs use to raise issues, and drive escalations to resolution or engage the territory Delivery Director or VP as needed.
• Carry personal delivery responsibility on select high-complexity or high-visibility engagements, modeling the delivery standard PMs are coached toward.
• Serve as direct people manager for all AMS PMs: goals, performance reviews, compensation recommendations, hiring, promotion, and corrective action, in partnership with People Operations.
• Build a cross-territory PM peer structure and balance PM staffing against portfolio complexity and account risk, in coordination with territory Delivery Directors and the VP.
• Drive AMS PM adoption of PM methodology and AI-enabled delivery practices, working closely with the PS Optimization team, which sets the global PS standard, and feed territory-specific gaps back into that methodology.
• Own the PM career ladder and coach PMs on delivery judgment, client management, and escalation assessment.
• Identify and develop future PM leadership, including internal candidates for this role and for Principal PM.
• Champions the use of AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

Descripción del empleo

Tungsten Automation Corporation is seeking a Program Director, Professional Services in the United States to lead the AMS PM discipline and deliver high-visibility engagements. This player/coach role combines hands-on delivery with coaching and career development for Project Managers across AMS.

You will champion AI-enabled delivery tools and maintain governance aligned with data privacy standards. You will also build cross-territory PM structures, manage performance and hiring in partnership