Program Director - Product Compliance

Caesars Entertainment; Las Vegas (NV); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Caesars Entertainment is seeking a Program Director for Product Compliance to drive regulatory-aligned product delivery across Caesars Digital. You will lead initiatives from scoping to approval, manage the Product Compliance team, and coordinate with regulators, labs, and product tech to ensure successful market launches.

The role focuses on building scalable processes, mentoring the team, and aligning with executives on timelines and priorities across North America’s regulated markets.

Qualifications

• 7 to 10+ years of experience in Project Delivery as a Program Manager or Sr. Project Manager.
• 2 to 4+ years of experience within the regulated gaming industry.
• Work closely with VP of Product Compliance to build out team operations processes.
• Knowledge of Project or IT delivery processes and Agile methodologies.
• Experience with executive-level stakeholders, technical and non-technical.
• Strong customer focus and relationship-building skills.
• Experience in process management and improvement in an Agile product org.
• Experience with JIRA and Confluence.

Responsibilities

• Lead Caesars Digital initiatives from requirements scoping to regulatory approval.
• Manage day-to-day work of the Product Compliance team and stakeholders.
• Develop processes to track deliverables, risks, and dependencies.
• Create a centralized repository for project collateral.
• Build relationships with regulators and labs for timely certifications.
• Guide product compliance through jurisdictional expansion and market launches.

Skills

Program management

Regulated gaming

Stakeholder management

Agile / Scaled Agile

JIRA & Confluence

Leadership

Delivery excellence

Tools

JIRA

Confluence

Job description

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary" Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Product Compliance is a department within Caesars Entertainment that is responsible for working with regulators and independent test labs to gain the required approval to operate Caesars Sportsbook & Casino, Caesars Palace Online, Horseshoe Online Casino, and Poker products throughout regulated jurisdictions within North America. There is a portfolio of projects and continued operations in a growing number of jurisdictions that make up the Product Compliance program.

The purpose of the Program Director is to lead Caesars Digital business initiatives from a regulatory perspective, manage day-to-day operations of the Product Compliance team, and ensure projects are delivered on time while implementing efficiencies throughout the department by maximizing the department’s bandwidth. The Program Director is responsible for managing the Product Compliance program, working in conjunction with the Product Technology development teams, Regulatory Compliance, Independent Test Labs, and Operations towards delivering projects of varying size and complexity. You will implement procedures to adhere to regulatory requirements and act as project lead for new markets and system migrations, including managing stakeholders. You will guide and mentor the team, removing impediments, acting as an escalation point, and serving as a champion for all in service towards delivering department objectives. You will continuously deliver optimal team performance in line with benchmarking, agreed metrics / KPIs, and associated scorecards.

How You Will Create the Extraordinary

• In conjuction with the Vice President of Product & Technical Compliance, lead the Caesars Digital business initiatives from requirements scoping to regulatory approval.
• Manage the Product Compliance team’s day-to-day work, holding the team, and stakeholders accountable to deliver key company projects.
• Develop and implement processes that allow the team to efficiently track project deliverables, action items, risks, and dependencies.
• Create and maintain a centralized repository of Product Compliance project collateral that can be a “one stop shop” for Product Compliance updates.
• Build strong relationships with regulators and independent testing labs so that the Product Compliance team can utilize you as an escalation point.
• Lead the Product Compliance workstream within Caesars Digital’s jurisdictional expansion portfolio, launching the company’s newest technology into new markets across North America where iCasino, digital and retail sports betting, and poker is legal.
• Inform the Product Technology groups regarding approval timelines for new markets, new products, and steady state updates to existing products.
• Within the domain of Caesars Digital’s regulated markets, develop efficient processes focused on repeatability and scale of the submission and approval process.
• Be hands‑on and work closely with the Product Technology development teams to solve problems, not just delegate and track.
• Build and maintain a submission and approval plan that tracks the milestones and dependencies across all project workstreams.
• Track, surface, and mitigate project risks before they adversely impact the project timeline.
• Liaise with third party independent test labs to ensure timely certification of all Caesars Digital products.
• Work with the Vice President of Product & Technical Compliance to shape and make key decisions on objectives, scope, timescales, deliverables towards approval and gain key stakeholder engagement.
• Act as the key project escalation point for Product Compliance, actively working with technical and non‑technical stakeholders to identify and agree the best options to resolve issues throughout the project.
• Guide Product Compliance in how to successfully be more agile and responsive.

What You Will Need

• 7 to 10+ years of experience in Project Delivery as a Program Manager, Sr. Project Manager, or equivalent.
• 2 to 4+ years of experience within the regulated gaming industry.
• Work very closely with the VP of Product Compliance to build out and define team operations processes.
• Detailed knowledge of Product or IT delivery processes and approaches in use across the market, i.e., Agile, Scaled Agile.
• Experience working with executive-level stakeholders, technical and non‑technical, internal and external, regarding project and process management.
• Strong customer focus recognizing internal and external customers, establishing effective relationships, and demonstrating a thorough understanding of customer needs.
• Experience in process management and process improvement, specifically within an agile product organization.
• Experience working with JIRA and Confluence.
• Professional management skills including communication, networking, and influencing skills necessary to establish working relationships within the company up to board level and 3rdparty development partners.
• Confident operating within a constantly changing environment, with frequent prioritization changes.
• Able to focus on strategic goals and objectives while dealing tactically with operational issues.
• Experience with tracking agile KPI’s and improving upon them.
• Track the progress and quality of work being performed.
• Keep the project team, stakeholders, and others informed about project status and issues that may impact successful project completion.
• Ability to interact with colleagues from all disciplines. Drive delivery of your products and features.
• Strong communication skills to build trust and push back where necessary on 3rd party entities and internal technical teams.
• Oversee multiple member team from a process development standpoint to help guide team operations as necessary.
• Mentor and train team abilities from an industry knowledge, operations, and agile perspective to grow the team’s abilities internally.
• Experience screening, interviewing, and onboarding team members to expand the team as needed

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting‑edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

TOGETHER WE WIN We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89715
• Job Category Data Analytics and Business Intelligence
• Job Schedule Full time
• Locations Work from Home - Nevada (Hybrid)