Program Director - Melrose

Jericho Project; New York (NY); On-site; USD 85,000 - 90,000; Full time

Job summary

Jericho Project in New York seeks an experienced Program Director for the JAMS at Melrose Supportive Housing program. You will oversee daily operations, quality assurance, budgeting, and staff supervision to ensure continual case management for formerly homeless individuals and families.

The ideal candidate has leadership experience in housing-first programs, trauma-informed engagement, and strong collaboration with community partners. Compensation: $85,000–$90,000 annually.

Qualifications

• Master’s degree in a childhood related field, such as psychology, child development, social work or human services.
• At least two years of experience working with individuals with a severe mental health diagnosis.
• At least two years of experience working with children with development needs.
• An understanding of working with the homeless population.
• Supervisory and/or management experience preferred.
• Ability to manage multiple projects and delegate tasks as needed.
• Familiarity with Harm Reduction Model, Housing First Approach and Motivational Interviewing preferred.
• Candidate must be a self-starter with the skills and energy to work within the community.
• Candidate must possess superior written and verbal skills.
• Must be computer literate.
• Bilingual Spanish/English, preferred.

Responsibilities

• Provide overall quality assurance management for the JAMS at Melrose Supportive Housing Program and oversee all staff regarding data quality.
• Review and audit case records that are entered into the electronic case management system to ensure adherence to documentation and data standards, along with eligibility requirements.
• Responsible for setting, spending, and monitoring site operating budget to ensure that it is maintained within contractual guidelines.
• Ensure all staff are accurately entering data and all charts are complete with required supporting documentation.
• Oversee the recruitment, selection, training, and orientation of new employees.
• Conduct intake interviews and pre-screening for new program applicants.
• Liaison with HRA ensuring new applications meet eligibility requirements.
• Participate in programming/supervision, case conferences, staff meetings, management team meetings, and trainings.
• Assist with rent collection and ensure all staff members support housing stability through a proactive approach to working with tenants around budgeting and money management.
• Provide written reports, as required, to Senior Management.
• Monitor families’ progress and regress as associated with goals identified in the service plan.
• Conduct regular community resource development to enhance and expand program linkages.
• Provide crisis intervention as needed.
• Assess serious incidents, review appropriateness of incident management, and make corrections as needed.
• Develop linkages with community organizations to support the work of the program.
• Utilize an electronic case management system to maintain accurate and up-to-date client files.
• Comply with charting requirements and data collection as mandated by funding sources.
• Utilize trauma informed interventions and culturally responsive engagement techniques to provide holistic program services.
• On-Call availability to participate in managing tenant emergencies.
• Attend trainings as requested by program leadership.
• Participate in Program Directors meetings to develop and evaluate program services.
• Complete timesheets in a timely manner.
• Assist with the Jericho Project events and perform other duties including networking with various social service organizations to enhance the delivery of programmatic services for current residents and graduates.
• Carry out assignments as provided by the Managing Program Director.

Education

Master’s degree in a childhood related field

Job description

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first mode is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being- one person, one home, and one community at a time.

About the Position

Jericho Project is seeking an experienced and driven Program Director for the JAMS at Melrose Supportive Housing program. The ideal candidate will have experience in working with formerly homeless individuals and families, quality assurance, program management, housing placement, and supervision. The Program Director will be responsible for the overall development and daily operations of the site. They will be accountable for the supervision of all staff and ensure that clients' case management is ongoing.

Position: Program Director

Location: Melrose (Bronx)

Reports To: Deputy Chief

Status: Exempt

Compensation: $85,000.00to$90,000.00annualized

Responsibilities

• Provide overall quality assurance management for the JAMS at Melrose Supportive Housing Program and oversee all staff regarding data quality.
• Review and audit case records that are entered into the electronic case management system to ensure adherence to documentation and data standards, along with eligibility requirements.
• Responsible for setting, spending, and monitoring site operating budget to ensure that it is maintained within contractual guidelines.
• Ensure all staff are accurately entering data and all charts are complete with required supporting documentation.
• Oversee the recruitment, selection, training, and orientation of new employees.
• Conduct intake interviews and pre-screening for new program applicants.
• Liaison with HRA ensuring new applications meet eligibility requirements.
• Participate in programming/supervision, case conferences, staff meetings, management team meetings, and trainings.
• Assist with rent collection and ensure all staff members support housing stability through a proactive approach to working with tenants around budgeting and money management.
• Provide written reports, as required, to Senior Management.
• Monitor families’ progress and regress as associated with goals identified in the service plan.
• Conduct regular community resource development to enhance and expand program linkages.
• Provide crisis intervention as needed.
• Assess serious incidents, review appropriateness of incident management, and make corrections as needed.
• Develop linkages with community organizations to support the work of the program.
• Utilize an electronic case management system to maintain accurate and up-to-date client files.
• Comply with charting requirements and data collection as mandated by funding sources.
• Utilize trauma informed interventions and culturally responsive engagement techniques to provide holistic program services.
• On-Call availability to participate in managing tenant emergencies.
• Attend trainings as requested by program leadership.
• Participate in Program Directors meetings to develop and evaluate program services.
• Complete timesheets in a timely manner.
• Assist with the Jericho Project events and perform other duties including networking with various social service organizations to enhance the delivery of programmatic services for current residents and graduates.
• Carry out assignments as provided by the Managing Program Director.

Requirements

• A Master’s degree in a childhood related field, such as psychology, child development, social work or human services related field.
• At least two years of experience working with individuals with a severe mental health diagnosis.
• At least two years of experience working with children with development needs.
• An understanding of working with the homeless population.
• Supervisory and/or management experience preferred.
• Ability to manage multiple projects and delegate tasks as needed.
• Familiarity with Harm Reduction Model, Housing First Approach and Motivational Interviewing preferred.
• Candidate must be a self-starter with the skills and energy to work within the community.
• Candidate must possess superior written and verbal skills.
• Must be computer literate.
• Bilingual Spanish/English, preferred.

ADASpecifications

This position requires the ability to lift up to 50 lbs. Ability to travel to various sites. One must possess the ability to speak, hear, see, and write as well as the ability to use a computer and related software programs. Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success.

DISCLAIMER

This job description is intended to provide a general overview of the position and its essential functions. It is not intended to be an exhaustive list of all the duties and responsibilities that may be assigned to the staff member. The specific duties and responsibilities of the position may change from time to time, as determined by the needs of the organization.

The staff member must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.