Assistant Program Director - Walton House

Jericho Project; New York (NY); On-site; USD 67,000 - 70,000; Full time

Job summary

Jericho Project in New York, NY, seeks a full-time Assistant Program Director for Walton House, a 33-unit Permanent Supportive Housing program primarily serving Young Adults.

The role requires experience serving LGBTQ individuals and working with adults with mental health and substance use histories within a housing setting. Responsibilities include program oversight, data management, and staff supervision.

Qualifications

• Bachelor’s degree in human services or related field with 3 years of human service delivery experience required.
• Master’s degree in Social Work, Psychology, or related field preferred.
• Experience with populations such as trauma survivors, homelessness, substance use disorders is required.
• Experience with de‑escalation is required.

Responsibilities

• Ensure staff are entering data accurately and charts are complete with supporting documentation.
• Ensure staff compliance with time and attendance policy; enter edits and approve timecards when needed.
• Deliver case management and Life Coach services to a small caseload of residents.
• Review case records for documentation, data standards, and eligibility.
• Conduct monthly support groups to promote social, emotional, and health development.
• Train new hires on AWARDS and TMS (MAVEN).
• Perform data integrity checks and collaborate on corrective actions with the Program Director.
• Supervise case managers, Life Coaches, and Young Adult Peer mentors to meet intake and discharge goals.
• Identify community resources to meet individualized service goals.
• Develop relationships with DHS shelter staff and HRA for continuity of services.
• Complete and maintain all required internal and external reports.
• Monitor program performance for DHS/DOHMH/contract alignment.
• Oversee documentation standards and incident reporting.
• Track housing stability, engagement, and service utilization outcomes.
• Assist in recruitment, training and orientation of new staff.
• Participate in supervision, meetings, and trainings.
• On-Call availability for emergencies.

Skills

Leadership

De-escalation

Written communication

Verbal communication

Multi-tasking

Project management

Supervisory experience

Bilingual Spanish/English

Education

Bachelor's degree

Master's degree preferred

Tools

AWARDS

TMS (MAVEN)

Job description

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing‑first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in‑house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well‑being—one person, one home, and one community at a time.

About the Position

Jericho Project is seeking a full‑time Assistant Director for Walton House, a 33‑unit Permanent Supportive Housing program that will primarily house Young Adults. Candidates must have experience serving individuals who identify as LGBTQ and also have a history of working with young adult individuals with mental illnesses and substance abuse histories; experience in a supportive housing setting is preferred. The candidate should provide services with an awareness of, sensitivity to, and respect for diversity of culture, ethnicity, gender identity, physical and mental abilities, sexual orientation, race, and spirituality or religion. Potential candidates should have experience in quality assurance, program management, NYC shelter systems, team building, housing placement, and supervision.

Position: Assistant Program Director

Location: Walton (Bronx)

Reports To: Program Director

Status: Exempt

Compensation : $67,000.00to$70,000.00annualized

Responsibilities

• Work closely with Program Director/Senior Director to ensure all staff are accurately entering data and all charts are complete with required supporting documentation.
• Assist the Program Director/Senior Director to ensure staff’s compliance with agency time and attendance policy. Enter staff edits into timekeeping system and approve timecards if the Program Director is not available.
• Deliver case management/Life Coach services, including assessment, development of service plans, coordination of benefits, individual counseling, and daily living skills training to a small caseload of residents.
• Review and audit case records that are entered into the electronic case management system to ensure adherence to documentation and data standards, along with eligibility requirements.
• Conduct monthly support groups to ensure social, emotional and health development.
• Train new hires on the utilization of the electronic case management system use AWARDS and TMS (MAVEN)
• Perform data integrity checks for and work with Program Director to create plan to address any deficiencies or errors.
• Supervise the case managers/ Life Coaches & Young Adult Peer mentor to ensure they meet data quality requirements and outcome goals for intakes, caseloads, and discharges.
• Identify resources in the community for clients, such as preventive services, benefits assistance, mental and physical healthcare, financial counseling, pantries and hospitals in order to meet individualized service goals.
• Develop relationships with DHS shelter staff and HRA to ensure continuity of services.
• Complete and maintain all required internal and external reports.
• Monitor program performance to ensure alignment with DHS/DOHMH/contract requirements.
• Oversee documentation standards (e.g., case notes, service plans, HRA/DHS systems) to ensure accuracy and timeliness.
• Assist with incident reporting, and corrective action plans.
• Track outcomes related to housing stability, engagement, and service utilization
• Assists in the recruitment, selection, training and orientation of new employees.
• Participate in programming/supervision, case conferences, staff meetings, management team meetings, and training.
• On-Call availability (in person and remotely) to participate in managing tenant emergencies and Social Service emergency consultation. Provide crisis intervention as needed.
• Carry out other duties as assigned by Program Director/Senior Director.

Requirements

• A Bachelor’s degree in human services or a related field with 3 years of human service delivery experience is required; a Master’s degree in Social Work, Psychology, or a related field is preferred.
• Candidate must have at least three years’ experience working with adults or victims of trauma for populations such as people with substance abuse disorders, those with psychiatric illness or those who have experienced homelessness.
• Experience with de‑escalation required.
• Ability to manage multiple projects and delegate task as needed.
• Supervisory and/or management experience preferred.
• Strong leadership skills required.
• Candidate must possess superior written and verbal skills.
• Candidate must be well‑organized and possess multi‑tasking skills
• Knowledge of HRA, Social Security, and other public benefits and entitlements.
• Bilingual Spanish/English a plus.

ADASpecifications

This position requires the ability to lift up to 50 lbs. Ability to travel to various sites. One must possess the ability to speak, hear, see, and write as well as the ability to use a computer and related software programs. Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success.

DISCLAIMER

This job description is intended to provide a general overview of the position and its essential functions. It is not intended to be an exhaustive list of all the duties and responsibilities that may be assigned to the staff member. The specific duties and responsibilities of the position may change from time to time, as determined by the needs of the organization.

The staff member must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.