Case Manager - SSVF

Jericho Project; New York (NY); On-site; USD 53,000 - 55,000; Full time

Job summary

Jericho Project in Manhattan is seeking a Case Manager to deliver rapid re-housing and homelessness prevention for low-income veteran families.

You will conduct assessments, coordinate housing plans, and work with community providers, with weekly or monthly contacts, field visits, and post-placement support.

Qualifications

• Bachelor’s degree in Human Services or related field.
• Experience in homelessness, substance abuse, mental health, or trauma settings preferred.
• Strong writing, organizational, and communication skills.
• Ability to work in fast-paced case management and some field work.
• Knowledge of NYC resources preferred.

Responsibilities

• Provide rapid re-housing and homelessness prevention services to veteran families.
• Conduct assessments and intake; ensure data accuracy.
• Meet with participants weekly or monthly in person or remotely.
• Develop housing stability plans and coordinate referrals to services.
• Maintain client files in a case management system.
• Collaborate with Employment Specialists to link to work and education.
• Support post-placement follow-up and crisis intervention.
• Participate in case conferences and staff meetings.

Skills

Organizational skills

Written communication

Verbal communication

Computer skills

Education

Bachelor's Degree in Human Services

Tools

Electronic case management system

Job description

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing‑first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in‑house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well‑being—one person, one home, and one community at a time.

About the Position

The Case Manager will be responsible for providing rapid re‑housing and homelessness prevention services to low‑income veteran families.

The Case Manager will be required to have frequent contact, but not limited to, weekly or monthly face‑to‑face meetings, telephone conversations, aftercare contacts and survey distribution, email and other electronic exchange with each veteran on his/her caseload, depending on the need for services and post‑placement support.

Position: Case Manager
Location: Manhattan
Reports To: Assistant Program Director
Status: Non‑Exempt
Compensation: $53,000.00 to $55,000.00 annualized

Responsibilities

• Utilize Critical Time Intervention, Motivational Interviewing, and Harm Reduction techniques to assist low‑income veteran families who are either homeless or at imminent risk of homelessness to resolve their housing crises.
• Conduct assessments and program intakes for veteran families seeking SSVF services. Ensure data is accurate and complete and that all required accompanying documentation is collected.
• Participate in the intake and orientation process of new program participants.
• Provide direct case management services in the office and at field/home visits.
• Develop and update housing stability plans to assist veteran families to obtain or maintain permanent housing.
• Identify household's strengths, needs, abilities, and preferences. Utilize a variety of interventions to assist veterans with overcoming barriers to housing stability.
• Serve as a liaison between veteran families and community providers. Maintain a network of resources and contacts.
• Identify and make referrals to community resources including but not limited to preventive services, long‑term case management programs, benefits assistance, mental and physical healthcare, pantries, hospitals and Homebase to maintain stable housing.
• Provide referrals, advocacy, and linkages to public and VA benefits including but not limited to healthcare, SNAP, SSl/SSDI, VA benefits, and public assistance.
• Assist with household budgeting and provide referrals for financial counseling as needed.
• Assess veteran family's legal needs and make referrals as needed.
• Coordinate with Employment Specialists to link veteran families to employment and educational assistance.
• Mediate household and/or landlord‑tenant disputes that threaten housing stability;
• Work collaboratively with SSVF and community housing specialists to identify veteran family's housing needs and preferences. Assist with coordinating housing search and placement.
• Assess veteran family's need for Temporary Financial Assistance and submit
• completed requests as needed.
• Complete 2010e applications for supportive housing.
• Conduct outreach and engagement to veteran families.
• Provide crisis intervention as needed.
• Provide post‑placement support and follow‑up contacts.
• Utilize electronic case management system. Maintain accurate and up‑to‑date client files.
• Participate in community initiatives to fulfill SSVF's mission of ending veteran homelessness.
• Participate in case conferences, staff meetings, and training.
• Carry out other duties as assigned by Assistant Director and/or Managing Program Director.

Requirements

• Bachelor’s Degree in Human Services or a closely related field.
• Experience working in homelessness, substance abuse, mental health and/or trauma settings preferred.
• Knowledge of NYC resources preferred.
• Must possess strong organizational, writing, communication, and computer skills.
• This position includes fast paced case management and some field work. Candidates must be self‑starters with the skills and energy to work with high need participants in the community.
• Strong engagement and interpersonal skills.

ADA Specifications:

This position requires the ability to lift up to 50 lbs.

Ability to travel to various sites. One must possess the ability to speak, hear, see, and write as well as the ability to use a computer and related software programs. Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success.

DISCLAIMER

This job description is intended to provide a general overview of the position and its essential functions. It is not intended to be an exhaustive list of all the duties and responsibilities that may be assigned to the staff member. The specific duties and responsibilities of the position may change from time to time, as determined by the needs of the organization.

The staff member must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.