Program Director-LCSW

JWCH Institute, Inc.; Los Angeles (CA); On-site; USD 118,170 - 127,256; Full time

Benefits offered by this job

Health premiums allowance

Health Savings Account funding

Paid time off & 13 holidays

401(k) profit sharing plan

Disability & Life insurance

Job summary

JWCH Institute, Inc. in Los Angeles, CA, seeks a Program Director-LCSW to lead the LAG RCC program, coordinating clinical, operational, and financial functions to deliver holistic care for individuals experiencing homelessness.

The role requires overseeing medical and behavioral health integration, supervising staff, and ensuring contract obligations with DHS are met. Responsibilities include guiding multidisciplinary teams, developing policy, reporting, staff trainings, and community engagement

Qualifications

• Current Licensed Clinical Social Worker (LCSW) or equivalent licensure in a behavioral health discipline (e.g., LMFT)
• Minimum of 3–5 years of leadership experience in a healthcare, behavioral health, or social services setting
• Demonstrated experience or knowledge in medical, human, social, and/or behavioral health services, with a particular focus on homeless and/or low-income underserved individuals
• Proven expertise in working collaboratively with interdisciplinary teams
• Sound understanding of the effects of trauma on behavioral and medical conditions
• Proficiency in working with diverse socio-economic, ethnic, and cultural backgrounds among clients, patients, and staff
• Experience working in multi-disciplinary, preferably a team of Social Workers, Nursing professionals, and operations staff
• Excellent and strong communication skills that cultivates an efficient and effective team and organizational culture
• Have a strong understanding of the homelessness crisis and policy occurring in Los Angeles, CA
• Strong time management and organizational skills
• Possess a valid California Driver's License

Responsibilities

• Provide overall planning, coordination, and leadership of operational, clinical, and financial functions of the LAG/RCC
• Oversee integration of medical services, behavioral health interventions, support services, and ICMS to deliver holistic care
• Provide administrative oversight for support staff and collaborate with interdisciplinary care team
• Communicate programmatic goals to multidisciplinary staff
• Develop and implement program goals, policies, procedures, and reporting tools
• Foster a cohesive team and interdisciplinary approach to high-quality, cost-effective care
• Collaborate with COO and RCC Program Director to enhance provider efficiency
• Participate in regular coordination meetings with LAG RCC program and H4H staff
• Engage in community outreach and relevant service organizations
• Monitor patient satisfaction and respond per policies and DHS protocols
• Ensure services align with DHS outcome measures
• Recruit staff, conduct evaluations, schedule health clearances, and conduct competency assessments
• Review timesheets and lead monthly staff meetings
• Address corrective actions after audits
• Fulfill other duties as required

Skills

LCSW licensure

Leadership experience

Interdisciplinary teamwork

Trauma-informed care

Communication skills

Time management

Cultural competence

Policy understanding (LA homelessness)

Driver's license (CA)

Education

Licensed Clinical Social Worker (LCSW)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Director-LCSW

Full Time 100% Los Angeles, CA, US

4 days ago Requisition ID: 3450

Salary Range: $118,170.00 To $127,256.00 Annually

Position Purpose:

The Program Director is responsible for the overall planning, coordination, and leadership of all operational, clinical, and financial functions of the Los Angeles General Recuperative Care Center (LAG/RCC). This position requires overseeing the integration of medical services, behavioral health interventions, support services, and intensive case management services (ICMS) to deliver holistic, patient-centered care.

The Program Director will provide administrative oversight for support staff and collaborate closely with the interdisciplinary care team, including primary care providers, nursing staff, LCSWs, case managers, peer advocates, security, food service workers, and CNAs. As the driving force behind the program's success, the Program Director ensures smooth coordination and alignment across all aspects of care, fostering a collaborative environment to optimize outcomes for individuals in need.

About the Los Angeles General Recuperative Care Program:

The LAG RCC Program comprises a collaborative team of clinicians, community health workers, and other professionals working cohesively to deliver housing and essential services to individuals experiencing homelessness (IEH) and those who have previously faced homelessness. Through a unique partnership with the County of Los Angeles Department of Health Services' Housing for Health (H4H) division, we offer a secure indoor environment where IEH individuals can sleep, receive vital services and evaluations, and connect with interim or permanent housing resources.

• Provide comprehensive guidance and leadership across all departments at LAG-RCC Program.
• Ensure fulfillment of DHS and State contract obligations, encompassing budget implementation and continuous monitoring.
• Supervise on-site managers, conducting regular meetings to maintain efficient operations.
• Effectively communicate programmatic goals and objectives to multidisciplinary staff.
• Conduct staff trainings in essential areas such as crisis intervention and prevention, harm reduction, trauma-informed care, and de-escalation techniques.
• Develop and execute program goals, policies, procedures, and reporting tools, utilizing performance metrics and financial results for effectiveness.
• Foster a cohesive team and interdisciplinary approach that prioritizes high-quality, cost-effective care and case management services.
• Collaborate with the COO and RCC Program Director to enhance provider efficiency and address program-related challenges.
• Participate in regular coordination meetings with LAG RCC program and H4H staff.
• Elevate program visibility through community engagement and participation in relevant service and professional organizations.
• Actively engage in organizational and ad-hoc committees as required.
• Compile reports on operational matters, organizational opportunities, and programmatic objectives when necessary.
• Monitor patient/client satisfaction through channels like the formal complaint process and patient surveys, responding in accordance with internal policies, IPA Grievance procedures, and County-funded program grievance protocols.
• Ensure program delivery of required services and alignment with outcome measures set by the Department of Health Services.
• Collaborate with designated partners to recruit suitable staff, conduct staff evaluations, schedule annual health clearances, and perform annual clinical competency assessments.
• Review, correct, and approve timesheets for assigned managers and staff by the due date.
• Facilitate monthly staff meetings to educate, train, and enhance operational efficiencies.
• Address any corrective action plans that arise after internal/external audits.
• Fulfill other assigned duties as required.

Requirements:

• Current Licensed Clinical Social Worker (LCSW) or equivalent licensure in a behavioral health discipline (e.g., LMFT)
• Minimum of 3–5 years of leadership experience in a healthcare, behavioral health, or social services setting.
• Demonstrated experience or knowledge in medical, human, social, and/or behavioral health services, with a particular focus on homeless and/or low-income underserved individuals.
• Proven expertise in working collaboratively with interdisciplinary teams.
• Sound understanding of the effects of trauma on behavioral and medical conditions.
• Proficiency in working with diverse socio-economic, ethnic, and cultural backgrounds among clients, patients, and staff.
• Experience working in multi-disciplinary, preferably a team of Social Workers, Nursing professionals, and operations staff.
• Excellent and strong communication skills that cultivates an efficient and effective team and organizational culture.
• Have a strong understanding of the homelessness crisis and policy occurring in Los Angeles, CA.
• Strong time management and organizational skills.
• Possess a valid California Driver's License.

*All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19.

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.