Program Director - High Reliability Organization

Johns Hopkins Medicine; Washington, Northern (District of Columbia, KY); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement Savings Plan with employer

Generous Paid Time Off and Holidays

Tuition assistance for employee and a*

Health and wellness programs

Job summary

Johns Hopkins Medicine is seeking a Program Director for High Reliability Organization (HRO) to lead strategic initiatives across Sibley Memorial Hospital and Suburban Hospital within the NCR. You will design and monitor comprehensive project plans, drive safety culture, and coordinate with senior leaders to advance organizational reliability.

The role requires 10+ years in healthcare project management with HRO expertise, and advanced certifications in patient safety or quality; a Master’s

Qualifications

• Bachelor's degree in healthcare administration, public health, nursing, organizational leadership or related field.
• 10+ years’ experience in project management within a healthcare or hospital setting with expertise in High Reliability Organization principles and culture transformation.
• Certified Professional in Patient Safety (CPPS), Certified Professional in Healthcare Quality (CPHQ), Lean, Six Sigma, or related certification preferred.
• Experience leading enterprise-wide quality, patient safety, culture, or HRO initiatives, working with executive and physician leadership, managing multidisciplinary teams, committees, and large-scale organizational change efforts (preferably in acute care hospital environments).

Responsibilities

• Develop, implement, and monitor comprehensive project plans for High Reliability Organization (HRO) initiatives, including scope, schedule, and resource allocation, to ensure successful project delivery.
• Provide leadership and coordination for National Capital Region (NCR)-wide HRO initiatives designed to strengthen safety culture, improve patient outcomes, reduce harm events, enhance workforce engagement, and advance organizational reliability.
• Support achievement of quality, safety, patient experience, workforce, and operational performance goals.
• Advise leaders of other Johns Hopkins’ entities who are developing and deploying HRO tactics outside of the NCR to support their success and to align tactics across the organization.
• Communicate extremely effectively with all stakeholders, including senior leadership, physicians, managers and frontline staff.
• Lead multidisciplinary teams, committees, workgroups, and Safety Coach networks.

Skills

Leadership

Stakeholder communication

Project management

Change management

Quality improvement

Education

Bachelor's degree in healthcare administration/public health/related field

Master's degree preferred

Job description

The Program Director for High Reliability Organization (HRO) will be supporting both Sibley Memorial Hospital in Washington, D.C. and Suburban Hospital in Bethesda, MD. Sibley Memorial and Suburban are community hospitals within the National Capital Region that offer routine and complex care for a variety of specialties.

Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it Happen at Hopkins.

What awaits you:

• Passionate and dedicated leadership team
• Medical, Dental, and Vision Insurance
• Retirement Savings Plan w/employer contribution.
• Generous Paid Time off & Paid holidays
• Employee and Dependent Tuition assistance benefits
• Health and wellness programs and MORE!

As the Program Director, you'll:

• Develop, implement, and monitor comprehensive project plans for High Reliability Organization (HRO) initiatives, including scope, schedule, and resource allocation, to ensure successful project delivery
• Provide leadership and coordination for National Capital Region (NCR)-wide HRO initiatives designed to strengthen safety culture, improve patient outcomes, reduce harm events, enhance workforce engagement, and advance organizational reliability
• Support achievement of quality, safety, patient experience, workforce, and operational performance goals
• Advise leaders of other Johns Hopkins’ entities who are developing and deploying HRO tactics outside of the NCR to support their success and to align tactics across the organization
• Communicate extremely effectively with all stakeholders, including senior leadership, physicians, managers and frontline staff
• Lead multidisciplinary teams, committees, workgroups, and Safety Coach networks

What you’ll bring:

• Bachelor’s degree in healthcare administration, public health, nursing, organizational leadership or related field
  • Master’s degree preferred
• 10+ years’ experience in project management within a healthcare or hospital setting with expertise in High Reliability Organization principles and culture transformation
• Certified Professional in Patient Safety (CPPS), Certified Professional in Healthcare Quality (CPHQ), Lean, Six Sigma, or related certification preferred
• Experience leading enterprise-wide quality, patient safety, culture, or HRO initiatives, working with executive and physician leadership, managing multidisciplinary teams, committees, and large-scale organizational change efforts (preferably in acute care hospital environments)

• Ability to influence leaders and frontline staff across multiple hospitals and disciplines
• Knowledge of patient safety, quality improvement, change management, and performance improvement methodologies
• Strong facilitation, presentation, coaching, and leadership skills

Salary Range: Minimum 43.89/hour - Maximum 72.42/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.