Administrative Assistant

MHA (Mental Health Association); Chicopee (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

The Mental Health Association in Massachusetts invites applications for an Administrative Specialist who will support the Division of Supportive Housing. This role emphasizes administrative coordination, compliance tracking, and data management to help leadership and staff deliver high-quality care.

The successful candidate is organized, tech-savvy, and collaborative, with experience in human services and electronic recordkeeping.

Qualifications

• Proven administrative experience, preferably in human services or case management.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, OneNote).
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Familiarity with or willingness to learn software systems such as ADP, EHANA and RELIAS.
• Excellent communication skills and the ability to work collaboratively with diverse teams.
• Ability to learn and adhere to confidentiality and data protection protocols.
• Commitment to MHA's core values of Respect, Integrity, and Compassion.

Responsibilities

• Maintain up-to-date employee compliance documentation and records
• Develop and update forms, worksheets, reports, and organizational tools
• Maintain participant medical records in both physical and electronic formats
• Schedule and coordinate meetings with internal departments, vendors, and other stakeholders
• Take and distribute meeting minutes as assigned
• Utilize Electronic Health Records (EHR) to input data and generate reports
• Perform accurate and timely data entry into EHR systems and other databases
• Answer incoming calls and respond to inquiries relevant to the division
• Act as a liaison to internal departments and administrative staff across the agency
• Support onboarding processes, including scheduling interviews and maintaining position openings
• Assist in teaching administrative procedures to supervisors and program staff
• Track and manage participant consent forms and other documentation deadlines
• Provide general clerical support including copying, scanning, filing, and compiling reports
• Cover front desk duties as needed

Skills

Administrative experience

MS Office proficiency

Organizational skills

Time management

Communication skills

Confidentiality

Tools

ADP

EHANA

RELIAS

Job description

Position Summary

The Administrative Specialist provides vital support to the Division of Supportive Housing, ensuring the smooth, efficient operation of program services. This role focuses on administrative coordination, compliance tracking, and data management to assist leadership and staff in delivering high-quality care. The ideal candidate is organized, tech-savvy, and team-oriented, with a strong background in administrative processes, human services, and electronic recordkeeping. All responsibilities are performed in alignment with MHA's Core Values-Respect, Integrity, and Compassion and in accordance with agency policies, funding guidelines, and applicable regulatory standards.

Pay Range: $19 - 21 per hour

Schedule: Monday through Friday 9am-5pm (40hrs)

Key Responsibilities

• Maintain up-to-date employee compliance documentation and records
• Develop and update forms, worksheets, reports, and organizational tools
• Maintain participant medical records in both physical and electronic formats
• Schedule and coordinate meetings with internal departments, vendors, and other stakeholders
• Take and distribute meeting minutes as assigned
• Utilize Electronic Health Records (EHR) to input data and generate reports
• Perform accurate and timely data entry into EHR systems and other databases
• Answer incoming calls and respond to inquiries relevant to the division
• Act as a liaison to internal departments and administrative staff across the agency
• Support onboarding processes, including scheduling interviews and maintaining position openings
• Assist in teaching administrative procedures to supervisors and program staff
• Track and manage participant consent forms and other documentation deadlines
• Provide general clerical support including copying, scanning, filing, and compiling reports
• Cover front desk duties as needed

About The Division Of Supportive Housing (DSH)

The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Proven administrative experience, preferably in human services or case management environments
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, OneNote)
• Strong organizational and time management skills with the ability to manage multiple priorities
• Familiarity with or willingness to learn software systems such as:
• ADP (employee information management)
• EHANA (Electronic Health Record system)
• RELIAS (online training platform)
• Excellent communication skills and the ability to work collaboratively with diverse teams
• Ability to learn and adhere to confidentiality and data protection protocols
• Commitment to MHA's core values of Respect, Integrity, and Compassion
• Ability to represent the division professionally in public and inter-agency settings

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $19-$21 an hour