Program Director - Brazilian Jiu-Jitsu - Gracie Barra AZ Schools

Ona Data; Peoria (AZ); On-site; USD 30,000 - 60,000; Part time

Job summary

Gracie Barra in AZ is seeking a passionate Jiu-Jitsu Program Director to lead curriculum development, class scheduling, and instructor coordination within our school. The role blends sales, operations, and customer service to grow the program and support student experience.

Responsibilities include engaging with families, managing the pro shop, and collaborating with the marketing team to drive enrollment and retention. A dynamic, high-energy leader will thrive in our team-oriented environment.

Qualifications

• Experience in sales and customer service within a membership-based context.
• Strong communication and organizational skills; able to manage multiple channels.
• Proven ability to recruit, enroll, and retain students and families.

Responsibilities

• Bring in potential students and enroll them, maintaining relationship with students and parents.
• Answer inquiries via phone, email, social media; manage appointments.
• Enroll students and manage inventory/sales in pro shop; ensure enrollment system accuracy.
• Develop internal communications with instructors and marketing; keep students informed.
• Support scheduling, attendance, and delinquent account strategies; assist billing.

Skills

Sales

Time management

Task management

Communications

Club management

Event management

Inventory management

Organization

Phone skills

Customer service

Relationship building

Staff leadership

Tools

Telegram

Canva

Google Apps

Monday

Slack

WhatsApp

Zoom

Social media tools

Clubready

Job description

Gracie Barra is actively seeking passionate Jiu-Jitsu Program Directors who would be excited to join the staff at one of our Gracie Barra Schools in AZ.

Responsibilities include curriculum development, class scheduling, instructor coordination, and program growth.

The Program Director should be approachable, engaging, and enthusiastic about Brazilian Jiu-Jitsu, creating a bridge between the students and the BJJ training experience. Join our dynamic team and become an integral part of our mission to empower individuals through the art of Brazilian Jiu-Jitsu.

Position Type

Part-time/Full-time

Skills

• Sales
• Time Management
• Task Management
• Communications
• Club Management System Knowledge
• Event Management
• Inventory management
• Organization
• Phone Skills
• Must possess excellent customer service skills;
• Ability to relate well to children, to communicate effectively, build rapport, and maintain positive relations with members staff, and & leadership;
• Enthusiasm, high energy and exceptional human relations and motivational skills;
• Ability to work effectively with people of different backgrounds, abilities, opinions, and perceptions;
• Should possess effective budgetary and programmatic experience;
• Ability to speak effectively before groups of members, participants, volunteers or employees;
• Ability to attract, maintain, lead and motivate quality staff and volunteer leadership.

Tasks and Processes

• The Program Director is responsible for bringing in potential students, enrolling them, and maintaining relationships with students and parents in the school.
• Answer the School's Phone, Email, Facebook Messages and any other inbound point of contact with clients
• Manage Appointments
• Enroll Students
• Inventory Management/Sales of products in Pro shop
• Ensures the effectiveness of the new students enrollment system
• Develops the internal communication strategy, along with the instructor and the marketing department, and keeps the students updated and informed about the school, its operations and activities
• Assists the Instructor in developing the absentee student strategy for the month
• Develops the delinquent student strategy for the month together with the billing department
• Assists the instructor in developing the seasonal Gracie Barra school event calendar together with the Instructor and the marketing department
• Assists the Head Instructor with updating the schedule for the Gracie Barra school
• Presents the program to the prospective student
• Executes or supervises the new student enrollment procedures
• Ensures the accuracy of the data on the club management system
• Prepare Attendance Cards
• Deals with cancellation requests, leading the canceling student not to cancel the agreement
• Supports the accounts receivable assistant on the development of the delinquent account strategy for the month
• Inputs and/or changes information on the billing system
• Address any possible student complaints and recommendations
• Ensures that the walk-in prospects are well received and offered an opportunity to schedule an introductory lesson
• Ensures that the phone is being answered quickly during business hours in a polite, objective, and exciting manner & prospects are scheduled for intro classes
• Schedules/confirms the introductory lesson appointment
• Follows up with introductory lesson no-shows and pending enrollment
• Prepares the designated reports and gives it to the supervisor

Working Tools

• Telegram
• Canva
• Google Apps
• Monday
• Slack
• WhatsApp
• Telegram
• Zoom
• Social Media Tools
• Clubready

Work Schedule¹

Monday - Friday: 9:00 am to 12:00² pm | 4:00 pm to 9:00 pm

Saturday: 8:00 am to 1:00 pm

¹Adjustments can be made according to the school-specific schedule. ²If an intro is at the school for a 12PM class the PD needs to be there

Dress Code

Off the mats

• GB Tshirt
• Jeans, pants, or shorts
• Tennis shoes / Sandals (No Board shorts with sandals)

On the Mats

• White GB Official Uniform (GB Gi, GB Rashguard, GB Belt)

Personal Hygiene

• Keep Hair and Beard Trim or well maintained.
• Maintain a professional and clean appearance

Professionalism

• Maintain a professional social media profile in line with the values of Gracie Barra.
• Avoid debates about controversial topics such as religion and politics.