Program Director - Behavioral Health

Safe Haven Mental Health Solutions; Houston (TX); Hybrid; USD 95,000 - 135,000; Full time

Job summary

Safe Haven Mental Health Solutions is hiring a Program Director to lead daily operations across Houston and Dallas. This on-site role requires strong operational leadership, accountability, and collaboration with clinical leadership to ensure high-quality behavioral health services.

The ideal candidate will oversee staffing, performance management, training, and policy adherence while driving program efficiency and growth within a growing Texas-based organization.

Qualifications

• Minimum 3 years of leadership, management, or program operations experience in healthcare, behavioral health, or human services.
• Ability to supervise teams and manage daily operations.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Experience monitoring staff performance and productivity.
• Ability to manage multiple departments, priorities, and deadlines.
• Proficiency with Microsoft Office and electronic documentation systems.
• Bachelor's degree in Healthcare Administration, Business Administration, Psychology, Social Work, Human Services, or related field.
• Experience with Texas Medicaid behavioral health programs.
• Familiarity with Mental Health Skills Training, Targeted Case Management, and QMHP services.
• Experience with electronic health records, Microsoft Teams, SharePoint, and performance tracking systems.
• Knowledge of healthcare compliance, documentation requirements, and quality assurance processes.

Responsibilities

• Oversee daily program operations across multiple service locations.
• Develop and implement efficient operational workflows.
• Establish daily, weekly, and monthly departmental priorities.
• Monitor assigned tasks, deadlines, and operational performance.
• Identify and resolve operational challenges.
• Ensure company policies and procedures are consistently followed.
• Provide leadership and oversight to staff and departments.
• Monitor staff performance, productivity, and accountability.
• Conduct regular staff check-ins and performance reviews.
• Coordinate with Human Resources on corrective actions.
• Ensure staff complete training, onboarding, and assigned responsibilities.
• Work with licensed clinical leadership to support service delivery.
• Monitor client assignments, assessments, service authorizations, and deadlines.
• Identify missed appointments, gaps in services, and barriers to engagement.
• Coordinate with QMHPs, clinicians, case managers, and admin staff.
• Support compliance with Medicaid, managed care, and organizational requirements.
• Monitor documentation completion and QA workflows.
• Coordinate internal chart audits and follow-up on deficiencies.
• Support HIPAA, Texas Medicaid, and organizational policies.
• Track corrective actions and ensure timely resolution.
• Monitor departmental productivity and KPIs.
• Review operational reports and identify trends.
• Prepare updates for executive leadership.
• Participate in leadership meetings and report on priorities.
• Recommend strategies to improve efficiency and service delivery.
• Support new programs and growth initiatives.
• Assist with staffing and operational planning as the organization expands.

Skills

Leadership

Team supervision

Organizational skills

Communication

Problem-solving

Decision-making

Microsoft Office

EMR/EHR systems

Education

Bachelor's degree in Healthcare Administration, Business Administration, Psychology, Social Work, Human Services, or related field

Tools

Microsoft Office

EMR/EHR systems

Job description

Program Director - Behavioral Health

Safe Haven Mental Health Solutions

Location: Houston, TX (Oversight of Houston and Dallas Operations)
Position Type: Full-Time
Work Arrangement: On-Site / Hybrid, Based on Operational Needs
Compensation: Based on qualifications and experience

About Us

Safe Haven Mental Health Solutions is a growing behavioral health organization dedicated to providing compassionate, quality mental health services to children, adolescents, and adults throughout Texas.

Our services include Mental Health Skills Training and Development, Targeted Case Management, Crisis Intervention, Therapy, and additional community-based behavioral health programs.

We are seeking an experienced, organized, and results-driven Program Director to lead daily operations, oversee staff performance, strengthen accountability, and ensure our programs operate efficiently.

Position Overview

The Program Director serves as a key member of our leadership team and is responsible for managing daily program operations, coordinating departments, monitoring productivity, and ensuring consistent service delivery.

The ideal candidate is a proactive leader who can manage multiple priorities, solve problems independently, hold teams accountable, and ensure tasks are completed without constant oversight.

This is a hands-on leadership position requiring strong operational management skills, attention to detail, and experience in behavioral health or healthcare administration.

Key Responsibilities

Program Operations & Leadership

• Oversee daily program operations across multiple service locations.
• Develop and implement efficient operational workflows.
• Establish daily, weekly, and monthly departmental priorities.
• Monitor assigned tasks, deadlines, and operational performance.
• Identify and resolve operational challenges.
• Ensure company policies and procedures are consistently followed.

Staff Management & Accountability

• Provide leadership and operational oversight to assigned staff and departments.
• Monitor employee and contractor performance, productivity, and accountability.
• Conduct regular staff check‑ins and performance reviews.
• Address performance concerns and coordinate corrective action with Human Resources.
• Ensure staff complete required training, onboarding, and assigned responsibilities.

Clinical Program Coordination

• Work closely with licensed clinical leadership to support effective service delivery.
• Monitor client assignments, assessments, service authorizations, and documentation deadlines.
• Identify missed appointments, gaps in services, and barriers to client engagement.
• Coordinate with Qualified Mental Health Professionals (QMHPs), clinicians, case managers, and administrative personnel.
• Support compliance with applicable Medicaid, managed care, and organizational requirements.

Quality Assurance & Compliance

• Monitor documentation completion and quality assurance workflows.
• Coordinate internal chart audits and follow‑up on identified deficiencies.
• Support compliance with HIPAA, Texas Medicaid requirements, and organizational policies.
• Track corrective actions and ensure timely resolution of operational concerns.

Performance Management & Reporting

• Monitor departmental productivity and key performance indicators (KPIs).
• Review operational reports and identify performance trends.
• Prepare regular updates for executive leadership.
• Participate in leadership meetings and provide status updates on priorities, challenges, and deliverables.
• Recommend strategies to improve efficiency, staff performance, and service delivery.

Organizational Growth

• Support the implementation of new programs and operational initiatives.
• Identify opportunities to streamline workflows and improve departmental coordination.
• Assist with staffing and operational planning as the organization expands.

Qualifications

Required

• Minimum 3 years of leadership, management, or program operations experience in healthcare, behavioral health, or human services.
• Demonstrated ability to supervise teams and manage daily operations.
• Strong organizational, communication, problem-solving, and decision‑making skills.
• Experience monitoring staff performance and productivity.
• Ability to manage multiple departments, priorities, and deadlines.
• Proficiency with Microsoft Office and electronic documentation systems.

Preferred

• Bachelor's degree in Healthcare Administration, Business Administration, Psychology, Social Work, Human Services, or a related field.
• Experience with Texas Medicaid behavioral health programs.
• Familiarity with Mental Health Skills Training, Targeted Case Management, and QMHP services.
• Experience with electronic health records, Microsoft Teams, SharePoint, and performance tracking systems.
• Knowledge of healthcare compliance, documentation requirements, and quality assurance processes.

What We're Looking For

We are looking for a leader who:

• Takes initiative without needing constant direction.
• Holds staff accountable while maintaining professionalism.
• Communicates clearly and follows through on commitments.
• Identifies problems and presents solutions.
• Understands the importance of documentation, compliance, and productivity.
• Can create structure in a fast‑paced, growing organization.
• Is comfortable managing multiple departments and competing priorities.
• Takes ownership of operational results.

Why Join Safe Haven Mental Health Solutions?

This is an opportunity to play a meaningful leadership role in a growing mental health organization. The Program Director will work closely with executive leadership, help strengthen internal operations, and contribute to expanding access to quality behavioral health services.

Safe Haven Mental Health Solutions is an Equal Opportunity Employer.