Behavioral Health Programs Director (Hybrid/On-Site)

Safe Haven Mental Health Solutions; Houston (TX); Hybrid; USD 95,000 - 135,000; Full time

Job summary

Safe Haven Mental Health Solutions is hiring a Program Director to lead daily operations across Houston and Dallas. This on-site role requires strong operational leadership, accountability, and collaboration with clinical leadership to ensure high-quality behavioral health services.

The ideal candidate will oversee staffing, performance management, training, and policy adherence while driving program efficiency and growth within a growing Texas-based organization.

Qualifications

• Minimum 3 years of leadership, management, or program operations experience in healthcare, behavioral health, or human services.
• Ability to supervise teams and manage daily operations.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Experience monitoring staff performance and productivity.
• Ability to manage multiple departments, priorities, and deadlines.
• Proficiency with Microsoft Office and electronic documentation systems.
• Bachelor's degree in Healthcare Administration, Business Administration, Psychology, Social Work, Human Services, or related field.
• Experience with Texas Medicaid behavioral health programs.
• Familiarity with Mental Health Skills Training, Targeted Case Management, and QMHP services.
• Experience with electronic health records, Microsoft Teams, SharePoint, and performance tracking systems.
• Knowledge of healthcare compliance, documentation requirements, and quality assurance processes.

Responsibilities

• Oversee daily program operations across multiple service locations.
• Develop and implement efficient operational workflows.
• Establish daily, weekly, and monthly departmental priorities.
• Monitor assigned tasks, deadlines, and operational performance.
• Identify and resolve operational challenges.
• Ensure company policies and procedures are consistently followed.
• Provide leadership and oversight to staff and departments.
• Monitor staff performance, productivity, and accountability.
• Conduct regular staff check-ins and performance reviews.
• Coordinate with Human Resources on corrective actions.
• Ensure staff complete training, onboarding, and assigned responsibilities.
• Work with licensed clinical leadership to support service delivery.
• Monitor client assignments, assessments, service authorizations, and deadlines.
• Identify missed appointments, gaps in services, and barriers to engagement.
• Coordinate with QMHPs, clinicians, case managers, and admin staff.
• Support compliance with Medicaid, managed care, and organizational requirements.
• Monitor documentation completion and QA workflows.
• Coordinate internal chart audits and follow-up on deficiencies.
• Support HIPAA, Texas Medicaid, and organizational policies.
• Track corrective actions and ensure timely resolution.
• Monitor departmental productivity and KPIs.
• Review operational reports and identify trends.
• Prepare updates for executive leadership.
• Participate in leadership meetings and report on priorities.
• Recommend strategies to improve efficiency and service delivery.
• Support new programs and growth initiatives.
• Assist with staffing and operational planning as the organization expands.

Skills

Leadership

Team supervision

Organizational skills

Communication

Problem-solving

Decision-making

Microsoft Office

EMR/EHR systems

Education

Bachelor's degree in Healthcare Administration, Business Administration, Psychology, Social Work, Human Services, or related field

Tools

Microsoft Office

EMR/EHR systems

Job description

Safe Haven Mental Health Solutions is hiring a Program Director to lead daily operations across Houston and Dallas. This on-site role requires strong operational leadership, accountability, and collaboration with clinical leadership to ensure high-quality behavioral health services.

The ideal candidate will oversee staffing, performance management, training, and policy adherence while driving program efficiency and growth within a growing Texas-based organization.