Program Director

Frontier Strategy Group; Washington (District of Columbia); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Frontier Strategy Group (FSG) is seeking Program Directors to serve as the primary liaison for our clients, working with senior executives across leading international companies to ensure ongoing engagement with the Council on Emerging Markets.

Based at our Washington, DC headquarters, the role requires strong communication, project management, and the ability to educate clients on the FSG framework, while traveling nationally and internationally.

Qualifications

• Graduate with strong academic credentials.
• Experience engaging with multiple clients in a professional services environment.
• Comfort discussing commercial issues with clients and managing engagement discussions.
• Fluency or comfort with additional languages is a plus.

Responsibilities

• Act as the single point of contact for clients and ensure satisfaction.
• Educate and manage clients on the FSG framework and services.
• Advocate for clients internally and ensure timely fulfillment of requests.
• Coordinate with senior executives and manage multiple client engagements.

Skills

Excellent communication

Active listening

Project management

Time management

Interpersonal skills

Language skills (Spanish/Portuguese/Mā

Education

Bachelor's or Master's degree

Tools

PowerPoint

Microsoft Office

Job description

Working with senior executives from the world’s leading companies, Frontier Strategy Group (FSG) helps our clients compete successfully in the most dynamic and fast-moving markets within which they operate.

Program Directors sit within the Participant Services Team and are responsible for ensuring client satisfaction and the continued participation of clients in the Council on Emerging Markets. As the single point of contact for clients, Program Directors are client service professionals, advocating for their clients internally, and ensuring client requests are met in a timely manner. Most importantly, Program Directors educate and manage our clients, ensuring that they understand the scope of our service and are able to take best advantage of it.

FSG addresses our clients’ questions by identifying and analyzing the best practices employed by other companies who have faced similar challenges. Successful Program Directors at FSG are able to quickly grasp our clients’ issues, identify relevant peers for our clients to learn from, and have the intellectual capacity and personal presence to help our clients shape their thoughts and consider their issues within the FSG framework.

With a rapid expansion underway, FSG offers qualified candidates the chance to fast-track their careers, whilst engaging with the most exciting and interesting problems that leading international corporations such as Unilever, UPS, Dow Chemical and Anheuser-Busch face today.

Required experience:

• Graduate (Bachelors or Masters degree) with strong academic credentials
• Minimum of 7+ years of work experience gained in a professional services environment, engaging with multiple clients with often conflicting demands

Preferred experience:

• Experience interacting with senior executives
• Prior knowledge of and exposure to emerging markets, and the issues facing businesses operating in these markets
• Comfortable discussing commercial issues with clients, and managing engagement fee discussions

Skills:

• Excellent communication skills, both written and oral
• Strong listening skills – able to ask “the right question”, and to understand client needs
• Strong project management and time management skills; efficient in managing multiple projects
• Excellent interpersonal skills, with ability to build and maintain relationships
• Language skills would be an advantage – Spanish, Portuguese or Mandarin are preferred
• Familiarity with PowerPoint, and other Microsoft Office programs

Location:

The position is based in our Washington DC headquarters at 1150 18th Street NW, Washington DC, 20036. Willingness to undertake significant travel, both national and international is a requirement for the successful candidate. Willingness to relocate internationally is preferred.