Program Director

MountainOne; Pittsfield (MA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Paid time off

11 Paid Holidays

Tuition reimbursement

Referral bonus

Employee Assistance Program

Work-life balance

Job summary

Viability seeks a Director to provide strategic leadership for programs serving individuals with intellectual and developmental disabilities and mental health needs in the region. You will oversee operations, supervise staff, manage budgets, maintain compliance, and build strong community relationships to expand supports and opportunities for participants.

The role requires a Master's degree in a relevant field, experience leading multidisciplinary teams, and a deep commitment to person-centered

Qualifications

• Master's degree in related field required; substance use disorders coursework highly preferred.
• Experience overseeing multidisciplinary teams and navigating DDS/DMH systems; regulatory compliance expertise.

Responsibilities

• Provide daily operational oversight of all assigned programs.
• Supervise and develop program staff and coordinate training opportunities.
• Manage program budgets, staffing, service quality, and admin processes.
• Oversee person-centered planning to promote independence and community involvement.
• Cultivate relationships with families, partners, funders, and stakeholders.
• Use data to monitor performance and drive quality improvements.
• Submit timely reports to leadership and regulators.
• Travel regionally to sites, employers, and meetings; attend events.
• Ensure audit compliance and regulatory standards are met.

Skills

Leadership

Program management

Regulatory compliance

Relationship-building

Education

Master's degree in Addiction Counseling, Social Work, Psychology, or related field

Job description

Position:

Director - Full Time

Location:

Pittsfield, MA

Hours:

40 hours per week

Schedule:

Monday - Friday 8:30am-4:30pm; occasional weekends, holidays, and evenings

Summary:

• The Director provides strategic leadership, oversight, and evaluation of programs serving individuals with intellectual and developmental disabilities, including those supported through the Department of Developmental Services (DDS), as well as individuals accessing services through the Department of Mental Health (DMH). This role is responsible for ensuring the delivery of high-quality, person-centered services that promote independence, community inclusion, wellness, and meaningful life outcomes. The Director oversees all aspects of program operations, including staff supervision and development, budget management, regulatory compliance, quality assurance, and program performance. Working collaboratively with internal teams, families, referral sources, and community stakeholders, the Director ensures services are responsive to participant needs and aligned with organizational goals and best practices. In addition, the Director serves as a key representative of the agency within the community, cultivating relationships with employers, service providers, state agencies, and community partners to expand opportunities and strengthen supports for participants. The ideal candidate is a dynamic and compassionate leader with extensive experience managing community-based services for individuals with intellectual and developmental disabilities, mental health conditions, and other complex support needs. Candidates should possess strong leadership, program management, and relationship‑building skills, along with a deep commitment to person‑centered practices and community inclusion.

Qualifications:

• Master's Degree in Addiction Counseling, Social Work, Psychology, or a related field required; specialized coursework in substance use disorders highly preferred.
• The successful candidate will have demonstrated experience overseeing multidisciplinary teams, navigating DDS and DMH systems, ensuring regulatory compliance, and developing innovative programs that improve outcomes for individuals and families.

Key Responsibilities:

• Provide daily operational oversight of all assigned programs.
• Supervise, support, and develop program staff, including coordinating training opportunities that enhance professional development and service delivery quality.
• Maintain management control over program budgets, staffing, service quality, and administrative processes to ensure operational excellence.
• Oversee person-centered planning and ensure services promote independence, dignity, and meaningful community involvement for all individuals served.
• Cultivate strong relationships with individuals served, families, community partners, funders, and other key stakeholders.
• Utilize data and feedback to monitor program performance and implement continuous quality improvement strategies.
• Prepare and submit timely, accurate reports as required by internal leadership and external funding or regulatory bodies.
• Travel throughout the region to visit program sites, meet with employers and stakeholders, and attend relevant meetings or events.
• Ensure audit compliance for all assigned programs.
• Ensure compliance with health and safety, human rights, licensing, accreditation, and regulatory standards.
• Increase visibility as a Director of Viability by attending leadership meetings and contributing to organizational projects.

Viability values our employees and the talents that they bring with them every day. Last year 30 staff members were promoted within the agency to roles that supported their professional growth.

Full-time Viability staff members are eligible for the following:

• Health, Dental & Vision insurance plans.
• Dependent care flexible spending account.
• Flexible Spending & Health Savings account.
• Pet-plan discount program offered through Fetch.
• Company paid Long-term Disability insurance.
• Company paid Short-term Disability insurance. (NY & OK employees only)
• Company paid Life & AD&D insurance.

Benefits & Perks for all Viability staff members:

• Employer matched 403B contributions starting day 1 of employment.
• Eligible for Tuition Reimbursement.
• Generous paid time off.
• 11 Paid Holidays a year.
• Access to training and professional development resources through our comprehensive online learning platform.
• Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!
• Employee Assistance Program that provides confidential assistance for all life challenges.
• Work-life balance.

Who We Are

Our team of 480 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities inMassachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Our Mission

Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access.

Our Vision

Be a community of program participants and staff making inclusion and access of individuals with disabilities or disadvantages a way for people, businesses, and communities to succeed together.