Program Director

Horizon House, Inc.; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Horizon House, Inc. is seeking a Program Director for its Bucks County Developmental Services Division to lead operations across multiple service sites. The role focuses on client skill development, staff supervision, and ensuring program quality and regulatory compliance.

The candidate will oversee budgets, staffing, and training, work with licensing entities, and maintain high client and family satisfaction while coordinating with leadership on program growth and safety.

Qualifications

• Bachelor's degree in Human services or related field.
• Master’s degree preferred for advancement.
• 3–5 years in I/DD field with supervisory experience or equivalent.
• Strong communication, organizational, and analytical skills.
• Available for local travel and possess a valid driver’s license.

Responsibilities

• Manage operations and staff at multiple service sites.
• Design and ensure implementation of services to promote client growth.
• Promote quality improvement and program growth.
• Provide interventions and supports to improve service continuity.
• Develop and monitor systems ensuring staff and client service quality.
• Ensure compliance with licensing standards and funding requirements.
• Oversee budgets, salaries, and site operations.
• Collaborate with the Director and HR on staff recruitment and training.

Skills

Communication

Teamwork

Organizational skills

Analytical skills

Travel readiness

Education

Bachelor's degree in Human services, social sciences, or health care

Master’s degree preferred

Job description

Horizon House, a non-profit organization, has been widely recognized for its services as a provider of community-based behavioral health, intellectual disabled and homeless services in Eastern Pennsylvania and the state of Delaware. Each year, Horizon House provides a continuum of services at over 100 sites to over 4,5000 adults with psychiatric or developmental disabilities, drug and alcohol addictions, and/or homelessness. A pioneer in the field of community-based rehabilitation, Horizon House is widely recognized for its innovative approach to the delivery of services in a community setting. Currently, we are seeking a full timeProgram Director to join our Bucks County Developmental Services Division. Some duties to include:

• To manage and supervise the operations and staff, at multiple assigned service sites, where Home and Community-Based Services (HCBS) (for adults with cognitive impairment, mental health diagnoses and/or behavior issues) are delivered
• To design and ensure the implementation of services to facilitate client's skill development and growth.
• To promote continuous quality enhancement and growth of the programs assigned.
• To provide necessary intervention and supports to enhance continuity of service.
• To develop and monitor systems to ensure the quality of staff support and client services throughout the department.
• To achieve and maintain compliance with applicable licensing standards; Provider Qualifications; ISPs; agency policies and to prepare/submit Plans of Correction (POC) for citations.
• To operate assigned service sites, including staff salaries, within established budgets.
• Build and maintain a high level of satisfaction by participants, families, staff and funding/licensing entities.
• Bachelors degree, Master’s Degree preferred, in Human services, social sciences or health care or a related field and 3 - 5 years experience in I/DD field; at least 3-5 years prior supervisory experience or any combination of experience, education, and training that would provide the level of knowledge, skill and ability required and meet applicable funding source requirements.
• Very good communication skills.
• Ability to work independently and as part of a team.
• Very good organizational andanalytical skills.
• Must be available for local travel and possess a valid driver's license.
• Possess manual dexterity and fine motor skills.
• May require crisis intervention in emergency situations.
• May be required to work during emergencies including inclement weather.
• 24 hour on-call pager coverage as assigned or needed.
• May be required to attend training to become a certified agency investigator. May conduct investigations and participate in the agency rotation of on-call investigators. This requires carrying a beeper and responding to investigation hotline calls during on-call beeper coverage.
• Ability to supervise and monitor the operation of assigned programs.
• Ability to coordinate and monitor the daily operations of the program to ensure a safe, secure and pleasant environment during scheduled working hours.
• Ability to develop and monitor the program on an ongoing basis through interaction with program activities and overall planning.
• Ability to work in conjunction with the Director and assigned Human Resource Manager concerning recruitment, employment, training and performance of staff.
• Ability to participate in training relevant to the position, to further promote staff professional growth and development.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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