Program Director

Momento USA LLC; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Momento USA LLC in New York is seeking a Program Director to provide executive leadership for multi-pod delivery across Product, .NET Engineering, AI & Data, and DevOps teams. You will own the SoW, manage client relationships, and align onsite/offshore teams as a single program.

Responsibilities include governance, risk and change management, budgeting, and coordinating pod leads with the Delivery Manager to optimize delivery outcomes in a complex, hybrid environment.

Qualifications

• 12+ years in IT delivery or program management.
• Experience leading multi-pod programs including blended onsite/offshore teams.
• Strong background in software engineering, data and AI programs (preferred).
• Excellent executive communication, negotiation and stakeholder management.
• Experience with SoW-based, fixed-price or time & materials engagements.

Responsibilities

• Own end-to-end program delivery, scope, schedule, budget, and quality against the SoW.
• Serve as the primary onsite point of contact for client executives and stakeholders.
• Lead governance cadences including status reviews, steering committees, and planning sessions.
• Manage program-level risks, issues, dependencies, and change requests.
• Coordinate pod leads and the Delivery Manager across onsite and offshore teams.
• Oversee resourcing, onboarding, buffer resource usage, and capacity planning.
• Track financials, including utilization, forecasts, and invoicing alignment.
• Drive continuous improvement and resolve cross-pod blockers.

Skills

Executive communication

Stakeholder management

Program governance

Risk management

Vendor management

Agile at scale

Onsite/offshore coordination

Job description

Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients' most pressing needs and challenges. We are currently looking for a Program Manager/Director.

Job Title: Program Director

Location: Manhattan NY (Hybrid 3 days a week to office)

Duration: 12 Months with extension

Role Summary: Provides executive-level leadership and onsite accountability for the full engagement, spanning the Product, .NET Engineering, AI & Data and DevOps pods. Owns delivery against the Statement of Work, manages the client relationship, and ensures onsite and offshore teams operate as one integrated program.

Key Responsibilities

• Own end-to-end program delivery, scope, schedule, budget, and quality against the SoW
• Serve as the primary onsite point of contact for client executives and stakeholders
• Lead governance cadences including status reviews, steering committees, and planning sessions
• Manage program-level risks, issues, dependencies, and change requests
• Coordinate pod leads and the Delivery Manager across onsite and offshore teams
• Oversee resourcing, onboarding, buffer resource usage, and capacity planning
• Track financials, including utilization, forecasts, and invoicing alignment
• Drive continuous improvement and elevate and resolve cross-pod blockers

Required Qualifications

• 12+ years in IT delivery, with 5+ years managing large multi-pod programs
• Proven experience leading blended onsite/offshore teams
• Strong background in software engineering, data and AI programs
• Excellent executive communication, negotiation and stakeholder management
• Experience with SoW-based, fixed-price or T&M engagement models
• PMP, PgMP or equivalent certification preferred

Key Skills: Program governance | Stakeholder management | Risk management | Financial management | Agile at scale | Vendor management

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.