Program Director

HERO House NW; Mount Vernon (WA); On-site; USD 77,000 - 94,000; Full time

Job summary

HERO House NW is seeking a Program Director for Skagit Clubhouse in Mount Vernon, WA. This full-time, salaried leadership role directs startup, implementation, and ongoing operations of Skagit Clubhouse, focusing on social practice for adults recovering from psychiatric illness.

The position reports to the Chief Program Officer and requires maintaining budgets, staff supervision, and adherence to Clubhouse International Standards while engaging members and collaborating with external partners.

Qualifications

• Minimum four years of experience working with people with psychiatric disabilities, preferably in supervisory capacity.
• Washington State Driver’s License
• Criminal history background check
• Bachelor’s Degree or higher in psychology, sociology, social work or related field (Master’s preferred)
• Basic computer skills including Microsoft Word

Responsibilities

• Uphold mission, goals, objectives and policies of Skagit Clubhouse/HERO House NW.
• Implement operational procedures aligned with mission and policies.
• Hires, trains, evaluates and/or terminates Program Generalists.
• Ensure Work Ordered Day programming and other services are provided to members.
• Provide regular reports to HERO House NW executives.
• Fulfill funding contracts and maintain licenses and certifications.
• Operate within approved budget and monitor monthly.
• Train and develop staff to support mission and address needs.
• Represent Skagit Clubhouse with local, state, and national entities.
• Support illness self-management and recovery for participants.
• Coordinate activities across hospitality/kitchen or business units.
• Travel with members to conferences and events.

Skills

Leadership

Listening

Problem solving

Multi-tasking

Verbal & written communication

Education

Bachelor's degree in psychology, sociology, social work or related field

Master’s degree preferred

Tools

Microsoft Word

Job description

POSITION DESCRIPTION

POSITION TITLE: Program Director for Skagit Clubhouse

POSITION TYPE: Full Time, Salaried

SALARY: $85,000 (DOE), Competitive Benefits Package

GENERAL DESCRIPTION AND PURPOSE OF THE POSITION: This executive management level position is responsible for the effective start‑up, implementation, coordination and operational management of Skagit Clubhouse, the newest program of HERO House NW. The Program Director promotes the use of social practice for adults recovering from serious mental illness in a clubhouse model program. The responsibilities include sharing in the operation of Skagit Clubhouse's programs. These programs include the work ordered day, social/recreational program, employment programs, housing programs, and education programs. The ultimate responsibility for the operation of these programs lies with staff. Central to this responsibility is the engagement of members in all aspects of clubhouse operation. This engagement is performed by helping members to experience the sense of belonging, with a focus on their strengths, talents and interests.

The Skagit Clubhouse Program Director is responsible to and is supervised by the Chief Program Officer of HERO House NW.

Primary Job Functions

• Uphold the mission, goals, objectives and policies of Skagit Clubhouse/ HERO House NW
• Implement operational procedures based on the mission, goals, objectives and policies of Skagit Clubhouse.
• Maintain a current knowledge of and comply with all Skagit Clubhouse/ HERO House NW organizational policies and procedures.
• Develop an in-depth knowledge and understanding of the Standards for Clubhouse Programs and Social Practice.
• Effectively coordinate and direct the operation of the Clubhouse, consistent with Clubhouse International Standards.
• Hires, trains, evaluates and/or terminate Program Generalists.
• Ensure that Program Generalists provide members with Work Ordered Day programming, employment, education, outreach, housing, community support, personal advocacy and social opportunities.
• Provide regular reports to the Executives of HERO House NW to assist in making informed decisions and fulfilling responsibilities.
• In collaboration with the executives of HERO House NW, fulfill the various funding bodies’ contract requirements and maintain all required licenses and certifications.
• Operate within an approved budget; monitor operating budget monthly and report any areas of concern to the Chief Program Officer.
• Ensure professional development of staff to grow and work towards Skagit Clubhouse’s mission, goals, objectives and policies.
• Participate in meetings, training programs and appropriate workshops.
• Represent Skagit Clubhouse and liaise with local, state and national entities.
• Offer a positive supportive relationship that helps promote hope, choice, wellness and recovery for participants while working side by side on the work of the clubhouse.
• Work side by side with the members of Skagit Clubhouse in program areas of work ordered day (within assigned unit such as Hospitality (kitchen) or Business), social/recreational, education, employment (Transitional and Supported), advocacy, and member supports
• Consistently fulfills the "primary responsibility" of helping members experience being needed and actively reaches out to each member to establish productive partnership
• Facilitate assigned tasks and projects in a timely manner maximizing members’ skills, talents, engagement and leadership
• Ensure that performance of job duties actively reflects and promotes the Standards for Clubhouse Model of Psychiatric Rehabilitation as developed by the Clubhouse International
• Work in an assigned work unit (Hospitality/Kitchen or Business/Clerical)
• Train, job coach and work with members at their place of employment
• Work evenings and weekends when necessary
• Provide education and resources that support illness self-management, self-determination, self-advocacy, and shared-health-care decision making
• Ensure all documentation is complete, accurate and performed within time frames as specified in Skagit Clubhouse/ HERO House NW procedures
• Provide assistance in identifying and linking to community-based services and supports (primary care, mental health and or substance abuse treatment, housing, financial benefits, etc.)
• Provide and model advocacy to ensure access to service for the member where/when needed.
• Help with identifying and/or re-engaging with family, friends, and other natural supports
• Assistance with transportation to appointments, employment, social outings, etc.
• Keep supervisor informed on a timely basis of member routine/emergency/crisis needs developing, the proposed or actual response to these needs and/or barriers to, or gaps in needed services
• Other duties as assigned

Education/ Training/ Experience

• Minimum of four years of experience working with people with psychiatric disabilities, preferably in a supervisory capacity.
• Must have Washington State Driver’s License
• Must pass a criminal history background check
• Must have a Bachelor’s Degree or higher in psychology, sociology, social work or related human service field, Master’s Preferred
• Must have basic computer skills including working knowledge of Microsoft Word
• Prefer prior training in Trauma Informed Care

Required Personal Skills

• Ability to listen effectively
• Ability to problem solve
• Ability to multi-task
• Ability to facilitate individual and group activities
• Ability to work independently and collaboratively on a team
• Ability to break down large projects into smaller tasks
• Ability to work with a sense of urgency and excitement about the work of the clubhouse
• Ability to show personal initiative when identifying and completing task
• Ability to maintain healthy boundary with peers
• Ability to communicate effectively, verbally and in writing
• Ability to demonstrates adherence to a strengths based perspective in words and actions with members
• Ability to adhere to Skagit Clubhouse/ HERO House NW philosophy and applicable federal, state and local guidelines in carrying out job duties
• Ability to travel with members to various conferences, trainings, and social events

This position description is a record of major aspects of the job, but is not intended as an all-inclusive employment contract. One may be reassigned to other duties or positions for which qualified and trained at the discretion of HERO House NW. One must be able to perform all duties and tasks of the above-named position.