Program Director

Volunteers of America Massachusetts; Massachusetts; Presencial; USD 70.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plan with employer match

Loan forgiveness PSLF

Vacation benefits

Paid holidays

Wellness reimbursement

Employee discounts

Referral bonus

Descripción de la vacante

Volunteers of America Massachusetts is seeking a Program Director to oversee the SSVF program serving Cape Cod and the Islands. You will manage staff, ensure program compliance, and lead outreach to veterans who are homeless or at risk of homelessness.

The role requires a master’s degree and strong experience in homeless services, with a focus on leadership, partnerships, and performance oversight. VOAMASS offers a comprehensive benefits package and a supportive work environment.

Formación

• A master’s degree in education, counseling psychology, rehabilitative counseling, or related human service field, or equivalent preferred.
• Significant case management experience with veterans experiencing homelessness or housing instability and their families is required.
• Five years of management experience in homeless services, including supervision, budget/fiscal management, contract monitoring/audits, and reporting to funders/regulators.
• Demonstrated strong written and verbal communication, community leadership, and ability to develop partnerships with community-based and veteran-serving organizations.
• Experience conducting community outreach, developing referral networks, and engaging veterans facing homelessness or housing instability.

Responsabilidades

• Oversee SSVF case managers and program staff with weekly supervision.
• Develop and maintain program policies, procedures, and practices for training, supervision, and monitoring.
• Promote the SSVF model of homelessness prevention and rapid re-housing.
• Oversee day-to-day operations and maintain communication with staff.
• Ensure compliance with SSVF requirements and VOAMASS policies.
• Lead outreach in Cape Cod and the Islands to identify eligible veterans.
• Build relationships with hospitals, Continuums of Care, housing authorities, shelters, and veteran service organizations.
• Attend community meetings and initiatives to raise awareness of SSVF services.
• Develop a strong referral network and monitor outreach effectiveness.
• Communicate with VA partners and program offices, addressing concerns and coordinating efforts.
• Monitor program performance and implement improvements as needed.
• Ensure records and reports are accurate and submitted timely.
• Review and approve temporary financial assistance (TFA) per SSVF requirements.
• Verify veteran eligibility for SSVF services.
• Perform other duties as assigned.

Conocimientos

Staff supervision

Budget management

Contract monitoring

Grant reporting

Community outreach

Partnership development

Veterans services knowledge

Educación

Master’s degree in a relevant field

Descripción del empleo

The Opportunity: Program Director with the Supportive Services for Veteran Families (SSVF)

Description

Job Type: Full-time

Pay: $70,000- $75,000/ year

Who We Are

VOAMASS gives members of the community who need help the most the services, support, and self-esteem they need to create a fresh start. At VOAMASS, our dedicated teams are committed to serving the whole person.

What you’ll do as Program Director:

As Program Director, Cape and Islands, you will provide administration, oversight, monitoring, and management of the Supportive Services for Veteran Families (SSVF) Program serving Cape Cod and the Islands. SSVF is a U.S. Department of Veterans Affairs program that assists veterans and their families who are experiencing or at risk of homelessness through homelessness prevention, rapid re-housing, case management, and supportive services. The Program Director will supervise SSVF staff serving the region and provide leadership and guidance in case management, housing stabilization, and outreach activities to help veterans achieve and maintain permanent housing. The Program Director will oversee day-to-day program operations, establish and maintain program procedures, monitor performance and grant outcomes, and ensure services are delivered in accordance with SSVF requirements and VOAMASS standards.

A key responsibility of this position will be leading and participating in outreach efforts throughout Cape Cod and the Islands to identify and engage veterans who may be eligible for SSVF services, particularly veterans experiencing homelessness or housing instability.

The Program Director will develop and maintain strong relationships with community partners, hospitals, Continuums of Care, housing authorities, emergency shelters, veteran service organizations, and other providers to strengthen referral pathways, increase awareness of SSVF services, and connect veterans and their families to housing and wraparound supports.

Program Director Key Responsibilities:

• Oversee, guide, and provide weekly supervision to SSVF case managers and other assigned program staff.
• Develop and maintain program policies, procedures, and practices for the training, supervision, and monitoring of case management and outreach activities.
• Promote and reinforce the SSVF homelessness prevention and rapid re-housing model of service delivery for veterans and their families.
• Oversee day-to-day program operations and maintain consistent communication and support for program staff.
• Ensure program operations comply with SSVF requirements, VOAMASS policies, and all applicable funding and regulatory requirements.
• Lead and actively participate in outreach and engagement activities throughout Cape Cod and the Islands to identify and connect veterans experiencing or at risk of homelessness with SSVF services.
• Develop and maintain strong relationships with community-based organizations, hospitals, Continuums of Care, housing authorities, emergency shelters, veteran service organizations, and other referral partners.
• Attend and actively participate in community meetings, outreach events, and region initiatives to increase awareness of SSVF services and strengthen coordination of housing and supportive services.
• Build and sustain a strong referral network that generates a consistent and measurable flow of appropriate referrals into the program.
• Oversee outreach activities, schedules, referral tracking, and related data to evaluate outreach effectiveness and identify opportunities to expand program reach.
• Communicate with the SSVF program office, technical assistance providers, VA partners, and other stakeholders; respond to program concerns and contribute to planning and coordination efforts.
• Develop and maintain systems to monitor program performance and assess the effectiveness of homelessness prevention, rapid re-housing, case management, and outreach activities.
• Ensure required program records, documentation, data, and reports are accurate, complete, and submitted in a timely fashion.
• Review and approve temporary financial assistance (TFA) in accordance with SSVF requirements and VOAMASS policies.
• Ensure veteran eligibility for SSVF services is determined and documented in accordance with SSVF requirements.
• Monitor program outcomes, identify performance or service delivery gaps, and implement corrective actions and program improvements as needed.
• Perform other duties as assigned.

The Program Director role is about making a difference in the lives of the people we serve. As Program Manager, you’ll bring the following qualifications:

• A master’s degree in education, counseling psychology, rehabilitative counseling, or related human service field, or equivalent preferred;
• Significant case management experience working with veterans experiencing homelessness or housing instability and their families required.
• The position requires five years management experience in homeless services, ideally with veterans, which include: staff supervision and training, budget/fiscal management, contract monitoring/audits, and reporting to funders and regulators.
• Demonstrated strong written and verbal communication skills, community leadership experience, and the ability to develop and maintain effective partnerships with community-based and veteran-serving organizations.
• Experience conducting community outreach, developing referral networks, and engaging Veterans who may be experiencing homelessness, housing instability, or other barriers to accessing services.

For full-time employees, which includes our Program Director, our comprehensive and generous benefits package includes:

• Excellent health, vision, and dental insurance with 90% of medical deductible and certain co-pays paid by employer
• Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
• 403(b) retirement plan with employer match
• 24/7 nurse hotline for urgent health questions
• Employee assistance program to provide help with family concerns, stress management, legal issues, and more
• Employer-paid long-term disability and life insurance
• Pet insurance
• Tuition remission programs
• Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
• Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
• 14 paid holidays, higher than industry average
• Fitness/wellness reimbursement to cover expenses such as gym membership
• Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
• Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.