Program Director

Wayside Youth & Family Support Network; Framingham (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Tuition reimbursement

Training reimbursement

PTO + holidays

Career development opportunities

Comprehensive medical benefits

Job summary

Wayside Youth & Family Support Network is seeking a Program Director for Residential Services at our Framingham campus. Lead the Male Residential Unit operations, ensuring quality client care, staff development, licensing compliance, financial management, and connections with funding sources.

The role requires strong leadership, crisis management, and adherence to Wayside’s values of resiliency, excellence, and diversity.

Qualifications

• Bachelor's degree in human services or related field preferred, but not required.
• Minimum five years experience in the field and three years supervisory experience.
• Knowledge of DCF Residential Programs and budget/fiscal management.
• Strong communication and leadership skills for trainings and meetings.

Responsibilities

• Supervise Direct Care Supervisors and staff; conduct performance evaluations.
• Address risk management and policy notifications.
• Oversee case management responsibilities for all staff.
• Manage staffing and expenses within budgeted expectations.
• Attend to facility or safety issues; complete monthly inspections.
• Become a TCI instructor and provide trainings on behavior support and trauma-informed techniques.
• Be part of administrator on-call system and follow agency policies.

Skills

Staff supervision

Risk management

Crisis management

Budget management

Communication

Training & mentoring

Documentation

Leadership

Team collaboration

Education

Bachelor's degree in human services or related field

Job description

Show your passion by empowering youth and families when joining the Wayside team!

Wayside is one of Massachusetts' most respected youth and family-serving agencies, supporting more than 6,000 youth and families annually across Central, Eastern, and Northeastern regions.

We invest in our employees' wellness with comprehensive benefits, including tuition and training reimbursement, a PTO package with 3 wellness days, 9 paid holidays, and up to 3 weeks of vacation in the first year. Enjoy a learning environment with free training, CEUs, and more, along with exceptional medical benefits, financial health supports, and career development opportunities.

Program Director - Residential Services

Campus - Framingham

The Program Director will be responsible for all aspects of the overall operations for a Male Residential Unit on Wayside’s Residential Campus, including the provision of quality client care, staff development, ongoing training and performance, licensing compliance, financial management, quality management, and the development of strong collateral connections with the funding sources. The Program Director is expected to act professionally and in a manner that is consistent with Wayside’s core service values: resiliency, excellence, and diversity.

Salary Range: $60,000-$65,000/year upon experience + sign-on bonus (half paid after 6 months of employment and half paid after 1 year of employment/pro-rated for part-time).

What You Will Do:

• The Program Director is responsible for supervision Direct Care Supervisors and Staff and conduct performance evaluations in a timely fashion and always hold staff accountable for performance.
• Responsible for attending to risk management and compliance issues, including following through on documentation and notifications according to policy.
• Oversee the responsibilities of case management for all staff.
• Responsible for the staffing and other expense management within budgeted expectations and ensuring that the program always meets all required ratios.
• Will attend to any facility or safety issues within the program and complete monthly inspection reports.
• Will become a TCI instructor and provide trainings around behavior support and trauma informed techniques.
• This person will be part of the administrator on-call system. Will adhere to all agency and program policies as outlined in Operations Manual.

Competencies/Traits of Our Superstars:

• Demonstrates ability to meet deadlines.
• Demonstrates high quality writing skills as evidenced by good documentation.
• Demonstrates the ability to teach, mentor, and coach others (i.e. able to provide constructive feedback to employees, provide thoughtful and consistent supervision)
• Demonstrates leadership skills in meetings (i.e. redirecting appropriately, maintaining a strong presence, etc.)
• Demonstrates dependability and persistence (i.e. excellent follow through on assigned tasks)
• Demonstrates ability to work with others (i.e. strong teamwork, can collaborate and coordinate care with other staff), and to work independently (i.e. can self-direct on projects, able to work in solitude, can propose project solutions).
• Demonstrates ability to be understanding and compassionate (i.e. ability to connect with peers and provide a supportive relationship)
• Demonstrates belief in the Agency mission and values
• Demonstrates strong knowledge of residential programming
• Demonstrates strong knowledge of DCF systems and acute services
• Demonstrates the ability to assess and manage risk (i.e. comfortable handling unpredictable situations, must be effective at directing others in a crisis)
• Demonstrates strong crisis management skills.
• Demonstrates knowledge of all licensing regulations and Agency policies
• Demonstrates the ability to professionally develop others (i.e. direct reports have been promoted within the agency, have leadership roles, and can guide staff to achieve optimal results etc.)
• Demonstrates fiscal management skills by managing staff and program expenses (i.e. ability to manage census and overall program expenses)
• Demonstrates the ability to prioritize needs
• Demonstrates the ability to prioritize between programs and reallocate resources when necessary.

Minimum Requirements:

• Bachelor's degree in human services or related field preferred, but not required.
• Minimum five years experience in the field and three years in a supervisory capacity.
• Must have knowledge of DCF Residential Programs and experience working in and supervising staff in residential programs, knowledge of budget and fiscal management, strong commitment to diversity, equity & inclusion, strong communication and leadership skills to conduct trainings and facilitate meetings.
• This person should have traits of flexibility, strong follow through, crisis management skills, excellent people skills and high energy.

We Will Train You In:

Motivational Interviewing, Attachment, Regulation and Competency Model (ARC) and Courageous Conversations.