PROGRAM DIRECTOR
Abraxas Youth & Family Services
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Benefits offered by this job
Job summary
Resources for Human Development (RHD) – Crossroads Community Services is seeking a skilled Program Director to lead clinical quality, staff leadership, financial management, regulatory compliance, and day-to-day operations. This role emphasizes person-centered, trauma-informed care and strong community impact across Carbon, Monroe, and Pike Counties, PA.
The position is full-time and salaried, with a $72,000 annual salary and DailyPay option.
Qualifications
- Bachelor's degree in Human Services or Business Management is required.
- At least 3 years of experience in a human services agency.
- Ability to obtain required criminal record clearances and a valid driver's license.
Responsibilities
- Provide leadership, supervision, and direction to program staff.
- Oversee program operations, ensuring quality, compliance, and client-centered services.
- Monitor program metrics and oversee financial processes and regulatory requirements.
Skills
Education
Job description
At Resources for Human Development (RHD), we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.
We’re seeking an experienced and compassionate Program Director to lead Crossroads Community Services. This is an opportunity for a human services leader who believes in empowering individuals, developing strong teams, and creating services that promote recovery, independence, and meaningful community involvement.
As Program Director, you’ll oversee the clinical quality, staff leadership, financial management, regulatory compliance, and day-to-day operations of the program while ensuring services remain person-centered, trauma-informed, and aligned with RHD’s values.
Crossroads Community Services, a program of Resources for Human Development (RHD), provides multiple services, including Blended Case Management, Supportive Housing, and Flexible Housing Funds, with the goal of supporting individuals living with mental illness in achieving the quality of life they desire.
At Crossroads, we believe in “walking beside” rather than “caring for” the individuals we support. Our staff work in partnership with participants, recognizing their strengths, choices, and ability to direct their own recovery.
Crossroads believes that individuals living with serious mental illness can manage their psychiatric symptoms when provided with appropriate supports and resources. We believe individuals can live in residential settings that are normalizing and non-stigmatizing, engage in meaningful and productive activities, and participate fully in community life.
Our services are available to eligible individuals throughout Carbon, Monroe, and Pike Counties.
- $72,000 Annual Salary
- DailyPay, access your earned wages before payday
- Medical, Dental & Vision Insurance after 30 days
- 401(k) Retirement Plan
- Paid Time Off
- Employee Assistance Program
- Wellness Programs
- Employee Referral Bonuses
- Company-Paid Training
- Leadership Development Opportunities
- Professional Development and Training
- Program Management Experience
- Opportunities to Lead and Develop Teams
- Exposure to Clinical, Fiscal, and Operational Leadership
- Career Advancement Opportunities
- Opportunities Across Multiple Service Lines
- Lead programs that support individuals living with serious mental illness
- Develop and empower a dedicated human services team
- Promote recovery, independence, and personal choice
- Strengthen access to housing and community-based resources
- Help ensure high-quality, person-centered services
- Make an impact across Carbon, Monroe, and Pike Counties
As the Program Director, you’ll be responsible for creating an environment that supports the delivery of high-quality services while ensuring the program meets organizational, regulatory, clinical, financial, and funder expectations.
You’ll lead program staff, oversee operations, and work collaboratively with internal and external partners to support Crossroads’ mission and ensure individuals receive services that promote the greatest possible level of independence and recovery.
- Provide leadership, supervision, and direction to program staff.
- Foster an organizational culture focused on professionalism, quality care, employee engagement, empowerment, and RHD’s values.
- Oversee and participate in recruitment, hiring, onboarding, training, performance evaluation, and disciplinary processes.
- Partner with Human Resources to address staffing needs and fill vacancies.
- Develop and monitor program metrics to support quality staff performance, oversight, and development.
- Help employees understand organizational initiatives and how those initiatives connect to Crossroads’ services.
- Build a collaborative environment where employees feel supported and empowered to provide high-quality services.
- Promote a philosophy of working in partnership with participants and “walking beside” rather than “caring for” the people Crossroads supports.
- Ensure services are trauma-informed, person-centered, recovery-oriented, and aligned with recognized best practices.
- Collaborate with clinical leadership on initiatives designed to strengthen the quality of services.
- Ensure individuals have current and appropriate treatment or service plans.
- Help ensure participant needs are met while promoting the highest possible level of independence and recovery.
- Support services that respect participant choice, dignity, strengths, and self-determination.
- Promote meaningful community participation and access to appropriate housing and supports.
- Ensure the program adheres to applicable regulations, funder requirements, and organizational standards.
- Monitor required regulatory documentation for accuracy, completeness, and timeliness.
- Maintain quality assurance processes across program operations.
- Communicate important funder and government information to program staff.
- Participate in funder or government meetings as requested.
- Ensure confidentiality and compliance with HIPAA and organizational policies.
- Support continuous quality improvement throughout the program.
- Provide oversight of the overall financial health and operations of the program.
- Oversee and authorize program financial processes, expenditures, and transactions.
- Monitor accounts payable, payroll, participant funds, and other financial activities.
- Help ensure services have current authorizations and required documentation.
- Partner with program, service coordination, and revenue cycle teams to support accurate and timely billing.
- Assist with resolving outstanding or unpaid services and claims.
- Ensure electronic health record documentation is completed accurately and according to established requirements.
- Balance service quality with responsible operational and financial management.
- Develop positive relationships with community stakeholders and funding partners.
- Help ensure Crossroads services remain responsive to the needs of individuals throughout Carbon, Monroe, and Pike Counties.
- Collaborate with RHD clinical, quality, HR, finance, and operational teams.
- Represent the program professionally within the organization and community.
- Advocate for high-quality, recovery-oriented services for individuals living with serious mental illness.
- An experienced human services leader
- Passionate about recovery-oriented behavioral health services
- Committed to person-centered and trauma-informed care
- Skilled at supervising, coaching, and developing employees
- Comfortable managing both people and program operations
- Confident overseeing financial and compliance responsibilities
- Highly organized and able to manage multiple priorities
- Collaborative and relationship-focused
- A strong written and verbal communicator
- Committed to promoting independence, dignity, and individual choice
- Bachelor’s degree from an accredited college or university with a major in Human Services or Business Management
- At least 3 years of experience in a human services agency, including experience with:
- Supervision of employees
- Direct service
- Program planning
- Ability to effectively use computers, technology, and mobile devices
- Strong written and verbal communication skills
- Ability to support and implement RHD values and beliefs
- Ability to engage participants and employees in effective, therapeutic, and healthy interactions
- Ability to obtain required criminal record clearances
- Valid Driver’s License, current vehicle registration, and access to a functional vehicle
- Master’s Degree
- Spanish-speaking skills
- ASL skills
- Full-Time
- $72,000 Annual Salary
- Crossroads Community Services
- Serving Carbon, Monroe, and Pike Counties, Pennsylvania
- Schedule flexibility may be required based on program and business needs, including occasional evenings, weekends, and work at different program locations.
- Ability to sit at a desk or meeting table for periods of time.
- Ability to stand, reach, bend, stoop, twist, and climb steps.
- Ability to drive a vehicle as required.
- Ability to lift up to 50 pounds as required by the position.
- Ability to travel between program and community locations.
- Ability to perform essential job functions with or without reasonable accommodation.
Resources for Human Development (RHD) is part of the Inperium family of companies.
Employment for this position is administered through Apis Services, Inc.
Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.
All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.
This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.
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