Program Director

FAMILY SERVICE AGENCY OF SAN FRANCISCO; Alameda, Northern (CA, KY); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Fully-Paid Medical and Dental Plans

Health Reimbursement Card

Paid Time Off (PTO)

403B with company match

Job summary

Felton Institute’s Deaf Community Counseling Services is seeking a Program Director to lead the Adult Division and supervise clinical operations. The role ensures implementation of the coordinated specialty care model, quality assurance, and coordination across sites with travel as needed.

The position requires a licensed clinician with strong supervisory experience, knowledge of Deaf culture, and the ability to engage in outreach and cross-department collaboration.

Qualifications

• Master's Degree in Social Sciences, Psychology, Counseling Psychology or related field with California licensure.
• Two years post-licensure and ability to supervise BBS interns
• Four years of mental health services experience for individuals with serious mental health challenges, substance use, and homelessness
• Experience with harm reduction, contingency management, SUD treatment, crisis intervention, de-escalation, and motivational interviewing
• ASL fluency encouraged; knowledge of Deaf culture and ADA compliance
• Proficiency with Microsoft applications, data management, and navigating EHR systems (EPIC and CIRCE experience preferred)

Responsibilities

• Provide program oversight and collaboration with Solano County Systems of Care on program services delivery.
• Perform CQI activities on program operations, tracking and developing systems for contract performance, compliance, program efficacy, and quality of care
• Review and approve clinical documentation ensuring charts and medical records meet Medi-Cal/Medicare/payor requirements, compliance requirements, and utilize client-centered approach
• Provide individual and group supervision to staff accruing clinical experience and hours for licensure
• Support the multi-disciplinary team’s compliance with all program protocols and best practices through consultation and cross-training
• Coordinate trainings with program partners to target MDT program needs (contingency management, harm-reduction, targeted case management)
• Coordinate recruitment, hiring, disciplinary action if necessary, and off-boarding in consultation with Lead Clinical Case
• Oversees Director levels and Human Resources in related contexts
• On-call consult during working hours to triage clinical emergencies and coordination for coverage
• Serve as a back-up for Lead Clinician, which may include direct service
• Oversees all clinicians as direct reports and administrative manager and responsible for performance
• Coordinates and collaborates with the medical team for client care
• Engage in program outreach and liaison with Felton departments regarding media campaign and community involvement
• Contribute to committees and meetings and represent Felton’s program in stakeholder meetings
• Attend training for professional, program, and agency development
• Represent Felton in stakeholder/provider meetings if necessary
• Coordinate outreach with Deaf organizations and Deaf community
• Additional duties as necessary.

Skills

Clinical supervision

Leadership

ASL fluency

Communication

Crisis intervention

Education

Master's degree in Social Sciences / Psychology / Counseling

California State Licensure

Tools

EPIC

CIRCE

Job description

Program Director

Deaf Community Counseling Services

Adult Division

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description

Deaf Community Counseling Services (DCCS) is a program that operates in partnership with SF City and County, Department of Public Health (SFDPH), Community Behavioral Health Services (CBHS) and Alameda County Behavioral Health Care Services, Northen Region Kaiser Permanente and other private insurances. This program provides mental health services to Deaf and hard-of-hearing clients with culturally sensitive providers and all needed communication assistance, including staff fluent in ASL and video phone relay services. Services include mental health and substance abuse assessment and therapy, psychiatric and medication services, drop-in case management to help deaf and hard-of-hearing persons to access services, and school partnerships to foster academic and social success for deaf and hard-of-hearing students.

Job Description

The Program Director is a licensed clinician with certification to provide clinical supervision and will function primarily in supervisory position and some direct service as needed. The primary functions of this role include responsibility for implementation of the coordinated specialty care model program, clinical supervision, coordination of team activities, training, monitoring of quality assurance, and supporting fidelity monitoring of program model. Local travel between agency sites as well as direct service provision to program participants is expected. This position reports to the CFOO.

Program Specific Responsibilities

• Provide program oversight and collaboration with Solano County Systems of Care on program services delivery
• Perform Continuous Quality Improvement (CQI) activities on program operations, tracking and developing systems for contract performance, compliance, program efficacy, and quality of care
• Review and approve clinical documentation ensuring charts and medical records meet Medi-Cal/Medicare/ payor requirements, compliance requirements, and utilize client-centered approach
• Provide individual and group supervision to staff accruing clinical experience and hours for professional licensure (according to licensure status).
• Support the multi-disciplinary team’s compliance with all program protocols and best practices through consultation and multi-department cross-training and team building.
• Coordinate and develop trainings in conjunction with program partners to target MDT program needs (contingency management, harm-reduction, targeted case management, and other topics as assigned)
• Coordinate efforts such as recruitment, hiring, disciplinary action if necessary, and off-boarding in consultation with Lead Clinical Case
• Manager, DPH, Director of TAY and Adult Mental Health Services, and Human Resources
• On-call consult during working hours to triage clinical emergencies and coordination for coverage
• Serve as a back-up for Lead Clinician, which may include direct service
• Oversees all clinicians as direct reports and administrative manager and responsible for performance
• Coordinates and collaborates with the medical team for client care.
• Actively engage in program’s outreach campaign and liaison with other Felton departments regarding media campaign, outreach materials, and facilitate community involvement and/or advocacy.
• Contribute to all assigned committees and meetings (leadership meetings, steering committee, operations meetings, etc.) and represent Felton’s program in stakeholder, county, and other assigned meetings.
• Attend and participate in all assigned training for professional, program, and agency
• Represent as a Felton leader in all stakeholder and provider meetings if necessary.
• Coordinate outreach efforts in community, including providing presentations to Deaf organizations and to Deaf community members.
• Additional duties assigned as necessary.

Qualifications

• Master's Degree (or higher) in Social Sciences, Psychology, Counseling Psychology or related field AND current California State Licensure.
• Two years post licensure and completed necessary course requirements to provide clinical supervision to BBS registered interns REQUIRED
• Four years of experience providing mental health services to individuals with serious mental health challenges, substance use, and homelessness
• Experience with specific modalities such as harm reduction, contingency management, substance use disorder treatment, crisis intervention, de-escalation, and motivational interviewing
• Fluency in American Sign Language (ASL) is highly encouraged, and flexibility in working with wide range of Deaf backgrounds and communication needs. Knowledge of issues common to Deaf people and understanding of Deaf Culture and experience in working with Deaf individuals.
• Knowledge of ADA and other anti-discrimination laws.
• Demonstrated proficiency in Microsoft applications, performance data management, and navigating EHR systems (EPIC and CIRCE experience preferred).

Additional Information:

Reports to: CFOO

Job Type: Full-Time

Work Schedule: Onsite

FLSA Status: Exempt

Salary Range: $115,00 - $130,000 Annually (DOE)

Benefits

• Fully-Paid Medical and Dental Plans
• Health Reimbursement Card
• Paid Time Off (personal, vacation, and sick time)
• 403B with company match

IMP NOTE: Job responsibilities are subject to change according to program requirements.