Clinical Case Manager

FAMILY SERVICE AGENCY OF SAN FRANCISCO; Fairfield (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical and Dental Plans

Health Reimbursement Card

Paid Time Off

403B with company match

Job summary

Felton Institute is seeking a Clinical Case Manager for Felton Outpatient Services Solano (FOSS) Adult Division. The role emphasizes trauma-informed care, interdisciplinary collaboration, and community outreach to support adults with complex mental health needs in Solano County.

The position requires a Master’s degree and CA licensure with strong documentation skills; it includes local travel between sites and onsite work schedule.

Qualifications

• Master's degree in a relevant field and CA licensure or under supervision.
• 2 years of experience in mental health, homelessness, and related care preferred.
• Proficient with EHR and charting under payors; strong DSM knowledge.

Responsibilities

• Provide trauma-informed, culturally responsive mental health services.
• Coordinate care and collaborate with medical and community partners.
• Engage in outreach to shelters, hospitals, and community settings.
• Document all services timely and accurately in charts.
• Offer on-call triage during working hours and team coverage.
• Attend trainings and participate in program development.

Skills

Trauma-informed care

Culturally responsive

Strong communication

Interdisciplinary collaboration

Time management

Bilingual (encouraged)

Education

Master’s Degree in Social Sciences/Psychology/Counseling Psychology

California State Licensure or registered as an associate with the BBS

Tools

EHR systems

Microsoft Office

Job description

Clinical Case Manager

Felton Outpatient Services Solano (FOSS)

Adult Division

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting on the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description

Felton Outpatient Services Solano (FOSS) is a multi-disciplinary team of clinicians, medical providers, case managers, and administrators that provide recovery-oriented, culturally responsive, and trauma-informed manner specialty behavioral health services to clients 18 and older living with a mental health diagnosis, who are Solano residents and/or have Solano County Medi-Cal or Kaiser Medi-Cal. The team will assist individuals experiencing moderate to severe mental illnesses that interfere with their ability to live in the community, attend appointments with professionals in clinics and hospitals, and manage mental health symptoms by providing the following outpatient services: assessment, evaluation, plan development, collateral, family engagement, individual therapy, individual rehabilitation, case management, crisis intervention, and medication support.

Job Description

The Clinical Case Manager is licensed or a BBS registered clinician with direct service experience working with individuals experiencing homelessness, substance use, mental health needs, and medical complexity. Referrals for the program caseload come from Solano County Behavioral Health Services and the caseload ranges from 25-35 clients to provide the intensive services needed. The primary functions include both direct service and interdisciplinary/multi-agency collaboration. Local travel between agency sites as well as direct service provision to program participants in the office and in the community is expected.

Specific Responsibilities

• Provides trauma informed, culturally responsive services that include mental health services including modalities ranging harm reduction, contingency management, motivational interviewing, brief solution focused therapy, crisis intervention.
• Elicits and maintains strong working relationships with clients and the care team which may include other professionals, peers, medical providers, and client identified support persons such as chosen family, friends, or others
• Facilitates and tracks linkages, care coordination, and case management among medical and community- based supports
• Outreaches to shelters, streets, hospitals, and community settings to meet clients where they are at and able to locate clients by use of electronic health record systems and planning with client
• Ensures timely and accurate documentation of all services provided and maintains applicable chart requirements
• Provides inter-agency collaboration to facilitate problem solving and clinical care
• On-call consult during working hours to triage clinical emergencies and coordination for coverage to the team
• Serve as a back-up for the team as needed
• Attend and participate in all assigned trainings for professional, program, and agency development.
• Additional duties as needed.

Minimum Qualification

• Master’s Degree (or higher) in Social Sciences, Psychology, Counseling Psychology or related field AND current California State Licensure or registered as an associate with the BBS. One year post-graduate experience in similar setting preferred but not required.
• Two years of experience providing mental health services to individuals with serious mental health challenges, substance use, and homelessness preferred but not required.
• Experience with specific modalities harm reduction, contingency management, substance use disorder treatment, crisis intervention, de-escalation, and motivational interviewing.
• Charting and documentation experience under insurance payors such as medi-care, medical, and special population funding.
• Demonstrated proficiency in Microsoft applications, phone based applications, and navigating EHR systems required.
• Strong working knowledge of mental health and substance use disorders with DSM diagnostic skills (clinical interviewing, assessment, structured diagnostic tools where appropriate, and use of available medical records to inform assessment).
• Ability to provide psycho-education to clients and consultation to community partners to support the client in their recovery process.
• Demonstrated ability to establish trusting, hopeful relationships with clients and community supports with respect of differences of opinion, beliefs, culture, appearances and ways of life.
• Excellent communication (written and verbal) and interpersonal skills.
• Adaptable, open to change, and able to tolerate ambiguity.
• Strong organizational skills, attention to detail, ability to prioritize tasks, and manage time effectively.
• Demonstrated experience as a team player with a welcoming attitude.
• Bilingual applicants encouraged to apply.

Additional Information:

Reports to: Program Director
Job Type: Full-time
Work Schedule: Onsite
FLSA Status: Exempt

Salary Range: $100,000-$110,000 Annually (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

IMP NOTE: Job responsibilities are subject to change according to program requirements.