Program Design Lead for Commercial Insurance

SageSure; Chicago (IL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

SageSure in Chicago, IL is seeking a Program Design Manager to drive clarity in business requirements for new carriers, products, and coverages in Commercial. You will collaborate with Product Development, Actuarial, Claims, Customer Service, Software, and Sales to ensure successful implementations.

You will lead a distributed team, mentor talent, manage project scope, document requirements, and guide go-to-market activities for new products and processes.

Qualifications

• Bachelor’s or master’s degree in Business, Finance, or Risk Management.
• 8+ years in insurance, underwriting or product development for commercial lines.
• Experience in project management and documenting business requirements.
• Expertise in quoting and policy administration.
• Willingness to travel ~10–15% annually.
• Strong communication and analytical skills.

Responsibilities

• Lead and develop a team providing coaching, mentorship, performance feedback, and career development support.
• Foster an engaged, inclusive, and high-performing team culture across remote, hybrid, and in-office team members through regular communication, collaboration, and development opportunities.
• Partner with business leaders and stakeholders to clarify project scope, define business objectives, and establish success criteria for new carrier implementations, product launches, and other strategic initiatives.
• Guide the development and documentation of detailed business requirements, ensuring alignment between business needs, operational processes, and technology solutions.
• Oversee the creation and maintenance of process flows, requirements documentation, implementation plans, and other supporting materials necessary for successful execution.
• Build strong partnerships with business, technology, and operational stakeholders through a combination of virtual collaboration, office visits, workshops, and in-person working sessions.
• Partner with Product, Engineering, Data, and other technology teams to assess feasibility, identify dependencies, and ensure solutions effectively support business objectives.
• Provide clear and consistent communication to stakeholders, including senior leadership, regarding project objectives, progress, risks, implementation status, and post-launch outcomes.
• Lead change management and go-to-market activities to support successful adoption of new products, carriers, processes, and business capabilities.
• Serve as a subject matter expert for the Commercial business, providing guidance and consultation on business processes, product changes, and operational impacts.
• Monitor program performance, implementation results, and operational metrics to identify opportunities for improvement and drive continuous enhancement efforts.
• Identify and recommend process improvements that streamline operations, improve stakeholder experiences, and increase organizational efficiency.
• Facilitate cross-functional alignment and decision-making across multiple teams, departments, and stakeholder groups.
• Lead and support special projects and strategic initiatives that advance Commercial business priorities and organizational goals.

Skills

Leadership

Project management

Requirements gathering

Stakeholder management

Communication

Education

Bachelor’s or Master’s degree in Business, Finance, or Risk Management

Tools

SQL

Job description

SageSure in Chicago, IL is seeking a Program Design Manager to drive clarity in business requirements for new carriers, products, and coverages in Commercial. You will collaborate with Product Development, Actuarial, Claims, Customer Service, Software, and Sales to ensure successful implementations.

You will lead a distributed team, mentor talent, manage project scope, document requirements, and guide go-to-market activities for new products and processes.