Program Delivery Governance Lead – Stars Enablement

Humana Inc; Springfield (IL); Remote; USD 115,000 - 158,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana Inc. is seeking a Program Delivery Governance Lead for the Stars Enablement Team to design and implement governance structures, drive performance improvements, and ensure regulatory alignment across the Stars program.

You will lead governance meetings, analyze results, and provide actionable insights to executives while coordinating with finance to manage OpEx and Admin budgets in a fast-paced healthcare environment.

Qualifications

• Bachelor's degree required.
• 7+ years in program delivery, governance, project management, audit, Stars and/or quality.
• Comfort with budgets and financial resources.
• Experience leading cross-functional teams and driving organizational change.
• Strong analytical, problem-solving and decision-making skills.
• Ability to articulate ideas effectively in writing and speaking.
• Experience presenting to senior stakeholders.

Responsibilities

• Own and enhance governance process for Stars, with leadership input.
• Design and maintain governance structures and forums to drive improvements.
• Coordinate with finance to organize Stars OpEx and Admin budgets.
• Lead governance meetings, facilitate decisions, document outcomes.
• Review, analyze and report results; provide actionable insights.
• Advise executives on governance matters; contribute to strategy.
• Implement and monitor changes to governance processes for continuous improvement.
• Exercise independent judgment on complex issues with minimal supervision.
• Collaborate across business units to promote alignment and accountability.
• Maintain awareness of industry trends and regulatory requirements.
• Identify key decision points and escalate appropriately for leadership.
• Communicate changes when agenda or attendees shift; stay organized.
• Interface with executives and stakeholders at all levels.

Skills

Governance

Budget management

Cross-functional teams

Analytics

Communication

Executive presentation

Education

Bachelor's degree

Job description

Become a part of our caring community

Stars is an organization that is responsible for improving health outcomes and advancing the care experience of our members and provider partners through quality solutions. Stars is committed to caring for our customers and delivering high plan quality as rated by the Centers for Medicare and Medicaid Services (CMS).

The Program Delivery Governance Lead for the Stars Enablement Team will be responsible for identifying, developing, and implementing governance structures and meeting forums that drive improvements in Stars measure performance and organizational effectiveness. Working closely with a small team, this role will continuously enhance and lead governance processes, ensuring alignment with organizational objectives and regulatory requirements. The Program Delivery Lead addresses issues of diverse scope and complexity, applying independent judgment to deliver results that support Healthy Quality and Stars initiatives.

Key Responsibilities:

• Own and enhance the governance process for the Stars organization, as part of the governance team. And with leadership input and support

• Strategically design, implement, and maintain governance structures and forums to drive improvement in Stars and quality metrics.

• Coordinate with finance partners to help organize the Stars OpEx and Admin budgets

• Lead governance meetings, facilitate decision-making, and ensure effective documentation and communication of outcomes.

• Review, analyze, and report on the results of programs and governance activities, providing actionable insights to stakeholders.

• Advise executives and senior leadership on governance-related matters, contributing to the development of functional and segment-specific strategies.

• Implement and monitor changes to governance processes, ensuring continuous improvement and adaptability to organizational needs.

• Exercise independent judgment and decision-making on complex issues with minimal supervision.

• Collaborate across business units to promote alignment, share best practices, and drive accountability for governance standards.

• Maintain awareness of industry trends, regulatory requirements, and best practices related to governance and Stars program management.

• Effectively identifies key decision points and understands when to properly escalated and ensure the right levels of leadership are present for decision making.

• Comfortable working in a fast-paced environment and proactively communicating/pivoting when changes to agenda or audience members present for decision making are needed.

• Remain organized while managing multiple initiatives and hold DRI’s accountable to follow-through on key action items/asks from Senior leadership.

• Regularly interfaces with executives, leadership, and stakeholders at all levels.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree

• 7 or more years of experience in program delivery, governance, project management, audit, Stars and/or quality

• Demonstrated comfort working with budgets and financial resources

• Experience leading cross-functional teams, managing complex projects, and driving organizational change

• Strong analytical, problem-solving, and decision-making skills

• Demonstrated ability to articulate ideas effectively in both written and oral forms

• Experience presenting to large groups and engage senior stakeholders

Preferred Qualifications

• Knowledge and/or experience within the Stars Organization, Risk Adjustment and/or Provider

• PMP or CAPM Certification

• Lean or Six Sigma certification

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana’s secure website.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 10-07-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.