Program Data & Systems Analyst

SAIC; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

SAIC is seeking a technically strong, hands-on Program Data & Systems Analyst to support a large managed services program. The role focuses on operational data analysis, reporting, ServiceNow, advanced Excel, executive-level PowerPoint development, and SharePoint information management.

The successful candidate will reconcile data across sources, investigate workflow issues, and deliver polished, repeatable solutions with limited direction.

Qualifications

• Bachelor’s degree and 3–5+ years of relevant professional experience in technical program operations, operational reporting, data analysis, or IT service management.
• Experience working independently with operational data and enterprise systems to solve complex reporting problems.
• CJIS background check clearance and US citizenship.

Responsibilities

• Develop and maintain advanced Excel workbooks, dashboards, trackers, and reporting tools.
• Analyze records and workflows in ServiceNow; generate reports and dashboards.
• Validate and report on operational data across program sources for accurate management reporting.
• Identify data inconsistencies and process issues; propose corrective actions.
• Create executive-ready PowerPoint presentations and management summaries.
• Organize program information in SharePoint/M365 with proper permissions and version control.
• Collaborate with technical teams and stakeholders to gather requirements and resolve issues.
• Provide analytical support for high-priority activities, risks, and management actions.

Skills

Excel

PowerPoint

Data analysis

Reporting

Dashboards

Collaboration

Education

Bachelor’s degree in Information Technology, MIS, Business Analytics, Business Administration, Data Analytics, or related field

Tools

ServiceNow

Microsoft SharePoint

Visio

MS 365

Job description

Position Overview

SAIC is seeking a technically strong, hands-on Program Data & Systems Analyst to support a large, complex managed services program. This role is primarily focused on operational data analysis, reporting, ServiceNow, advanced Microsoft Excel, executive-level PowerPoint development, and SharePoint-based information management.

The successful candidate will be comfortable working directly with complex or imperfect data, reconciling information across sources, identifying discrepancies, investigating workflow and reporting issues, and developing accurate, repeatable solutions. The individual should be able to translate operational and technical information into clear management insights and polished executive-level deliverables.

This is not primarily a project coordinator or administrative PMO role. The ideal candidate is a technical power user of Excel, ServiceNow, and PowerPoint, is comfortable working within SharePoint and Microsoft 365, and can take an ambiguous operational problem from initial analysis through high-quality delivery with limited direction.

Primary Responsibilities & Duties

• Develop and maintain advanced Microsoft Excel workbooks, dashboards, trackers, and reporting tools using functions such as PivotTables, complex formulas, data validation, charts, and other data-analysis techniques.
• Work extensively within ServiceNow to analyze records, relationships, workflows, reports, dashboards, and operational data across applicable ITSM processes.
• Analyze, reconcile, validate, and report on operational data from ServiceNow and other program sources to support accurate program management and customer reporting.
• Identify data inconsistencies, missing information, reporting anomalies, and process issues; investigate root causes and recommend corrective actions.
• Investigate ServiceNow data and workflow discrepancies, including issues involving RITMs, SCTasks, incidents, changes, configuration items, and related records.
• Develop accurate, repeatable, and efficient reporting processes, identifying opportunities to reduce manual data manipulation through standardization, automation, or other available tools.
• Translate complex operational, technical, and service-performance information into concise, executive-ready PowerPoint presentations, dashboards, charts, and management summaries.
• Support recurring and ad hoc reporting for program leadership, customers, and other stakeholders, ensuring data accuracy, consistency, traceability, and professional presentation.
• Maintain and organize program information within SharePoint and Microsoft 365, including document libraries, lists, metadata, version control, permissions, and related information-management activities.
• Document and analyze operational processes, workflows, handoffs, and dependencies using Visio or similar tools; identify opportunities to improve efficiency, data quality, and process execution.
• Collaborate with technical teams, service owners, program leadership, and other stakeholders to gather requirements, validate information, resolve reporting or system issues, and support operational improvements.
• Provide analytical and technical program support for high-priority activities, deliverables, risks, issues, and management actions as required.
• Independently take ownership of assigned operational, reporting, or data-related problems from initial analysis through resolution, quality control, and final delivery.

Required Qualifications & Skills

• Education & Experience: Bachelor’s degree in Information Technology, Management Information Systems, Business Analytics, Business Administration, Data Analytics, or a related field and 3-5+ years of relevant professional experience in technical program operations, operational reporting, data analysis, IT service management, business systems analysis, or similar work. (An equivalent combination of education and relevant experience may be considered).
• Demonstrated experience working independently with operational data and enterprise business systems to solve complex reporting or process problems.
• Experience supporting complex programs or managed-services environments strongly preferred.
• Must be a US Citizen and able to pass a CJIS Background check.

Technical & Software Proficiency

• Microsoft Excel: Intermediate to Advanced skills (complex formulas, Pivot Tables, conditional formatting, data validation, chart creation).
• Microsoft PowerPoint: Strong ability to synthesize data and narratives into clean, professional, executive-ready presentations.
• ServiceNow: Power User working familiarity with ServiceNow (navigating the platform, running reports/filters, viewing records/tickets, understanding CMDB/ITSM modules or catalog requests).
• Microsoft SharePoint / M365: Familiarity with document management, lists, permission structures, and version control.

Desired / Preferred Qualifications

• ITIL Foundation certification (v4 or v5).
• Experience supporting state, local, or federal g