Program Data Manager

New Moms; Chicago (IL); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical insurance with employer contribution

Generous paid time off

403b retirement plan with employer match

Job summary

A community-focused organization in Chicago is seeking a Program Data Manager to optimize their data systems and support program effectiveness. The ideal candidate has 3+ years of experience managing data systems, a strong proficiency in Excel, and a commitment to the organization's mission of supporting young families. The role offers a full-time position with a hybrid work model and comprehensive benefits.

Qualifications

• 3+ years of experience managing data systems in a professional setting.
• Proven ability to customize and administer case management systems.
• Familiarity with database management and report writing.

Responsibilities

• Maintain and enhance the case management system’s functionality.
• Conduct regular data audits and troubleshoot quality issues.
• Manage and update program dashboards and impact reports.

Skills

Excel (data formatting, analysis, and visualization)

Data system management

Communication skills

Problem-solving

Organizational skills

Education

Bachelor’s degree in a related field

Tools

Bonterra case management software

ClickUp

Job description

Overview

Join to apply for the Program Data Manager role at New Moms.

About New Moms

At New Moms, we’re on a mission to empower young moms and their families to thrive and build brighter futures. Through innovative housing, job training, and family support programs, we serve hundreds of families each year across Chicagoland.

Position Summary

Help us turn data into impact. At New Moms, we believe every young family has the potential to thrive. Through housing, job training, and family support, we partner with young moms to create strong foundations for their children. Our Program Data Manager plays a vital role in making this happen—ensuring that our program data systems are accurate, accessible, and meaningful so our team can learn, improve, and make an even bigger difference.

Location: Chicago’s Austin neighborhood (Hybrid Schedule Available)

Schedule: Full-Time, 40 hours/week

Starting Salary: $60,000 - $65,000

What a Day Might Look Like

• Kick off your morning by checking if our Goal App (ClickUp) has pending Administrative Tasks
• Run a report in our Bonterra case management software for the Development Team
• Meet with new staff to see how they are grasping the use of our data systems after having completed some self-paced training, and provide focused support
• Batch upload data from our case management software to an external government data system
• Answer Slack messages on our data channel and troubleshoot any data issues with staff
• Complete data quality review from program teams before running monthly outcome reports
• Meet with your supervisor to discuss the implementation of some new reports
• Wrap up by posting a Data Tip of the Week for staff

Key Responsibilities

• Maintain and enhance the case management system’s functionality, architecture, and integrations
• Conduct regular data audits, troubleshoot quality issues, and customize workflows and forms
• Manage and update program dashboards, impact reports, and data for funders
• Provide training, coaching, and easy-to-follow documentation for staff
• Support monthly data review meetings with program teams
• Recommend and implement improvements to data collection methods and tools
• Ensure timely, accurate submission of all programmatic reports
• Collaborate across departments to translate data needs into technical solutions

You’ll Thrive In This Role If You Are

• A natural trainer who likes to help others learn about data
• Don’t mind being interrupted to help troubleshoot data issues
• Detail-oriented and organized, with the ability to manage multiple projects at once
• Love all things Excel and think it's great fun to learn new formulas and tricks
• A problem solver who can’t wait to figure out how we can integrate data systems
• Experienced (3–5 years) in customizing and administering case management systems
• Passionate about data and how it can improve programming and tell the story of the families we serve

Qualifications

• Bachelor’s degree in a related field or equivalent work experience
• 3+ years of experience managing data systems in a professional setting
• Proven ability to customize and administer case management systems
• Strong skills in Excel (data formatting, analysis, and visualization)
• Experience in translating organizational data needs into practical technical solutions
• Excellent communication skills, especially for explaining technical concepts in plain language
• Familiarity with database management, report writing, and batch uploads between platforms
• Highly organized, detail-oriented, and deadline-driven
• Commitment to New Moms’ mission and values

Other Requirements

• Access to reliable transportation or ability to navigate public transit between sites

Work Environment

Work environment may vary. Must be able to sit/stand for up to 8 hours, walk stairs, and lift up to 30–40 lbs (or perform with reasonable accommodation).

Benefits & Perks

• Medical insurance with generous employer contribution
• Dental and vision insurance
• Flexible Spending Account (FSA)
• Short-term disability, long-term disability, and life insurance – 100% employer-paid
• Employee Assistance Program (EAP) for free counseling and resources
• Generous paid time off, as well as 15 paid holidays and half days on Fridays during the summer
• 403b retirement plan with employer match
• Pre-tax transportation benefits
• Professional development stipends and support
• Discounts on Bright Endeavors products
• Free spiritual direction services

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Non-profit Organizations