Program Coordinator - Women's Center

Glide; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

GLIDE’s Women’s Center seeks a Program Coordinator to support services for women facing housing instability, trauma, and related challenges. The role involves coordinating services, facilitating groups, and collaborating with staff and community partners to meet funder requirements.

The coordinator will assist the Senior Director in planning center programs, delivering direct services, and organizing events, while ensuring compliance with multiple funding sources and reporting obligations.

Qualifications

• Bachelor’s degree in a relevant field preferred; or at least four years of experience providing services to women experiencing homelessness or related issues.

Responsibilities

• Develop, coordinate, and maintain relationships with GLIDE programs and community partners.
• Coordinate, create, and maintain service and staff schedules and program documentation.
• Develop Individualized Service Plans (ISPs) with case managers and document data in CRM tools.

Skills

Group facilitation

Case coordination

Community outreach

Cultural humility

Documentation & reporting

Education

Bachelor’s degree in psychology/social work

Tools

CRM software

Job description

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization

Position Summary

GLIDE’s Women’s Center is seeking a compassionate and organized Program Coordinator to support the delivery of services for individuals who identify as women who are in immediate need of housing, essential needs (e.g., food, clothes, hygiene supplies) health and mental health services, navigation, and case management support, group support, etc. due to homelessness, gender-based violence, and trauma. The Women’s Center will assess client’s needs, provide information and support to overcome barriers, provide early intervention, and case management.

The Women’s Center Program Coordinator will assist the Senior Director to plan, coordinate, and implement the Center’s programs and services, provide direct services, and support other general operations of the program, such as facilitate/co-facilitate groups and plan Center events. This individual will collaborate with the director, staff, and community partners to ensure compliance with multiple-funding sources and their requirements.

Key Responsibilities

• Develop, coordinate, and maintain relationships and collaborations with GLIDE’s programs, established and new community partners to benefit participants and promote GLIDE’s Women’s Center.
• Be responsible for the coordination, creation, maintenance of service and/or staff schedules and business documentation (e.g. reports, flyers).
• Working in collaboration with case managers, develop and document Individualized Service Plans (ISPs) for clients, including data entry and reporting through CRM tools. Be responsible for organizing and managing Women’s Center events, which will involve coordinating all logistical aspects.
• Provide data coordination and quality assurance checks to ensure services meet predetermined standards and client satisfaction.
• Provide low-threshold advocacy and case management, which includes referral, linkages, and assistance to health, health services, legal aid, and other human services and resources to support the client to reach their goals for improved safety, wellness, and quality of life.
• Conduct street and community outreach and attend community events to reach women and to promote the Women’s Center.
• Collaborate with Director to assign administrative tasks, referrals, cases, etc. to program staff. Ensure timely referral processing and allocation of new cases to other Women’s Center staff.
• Perform triage, intakes, needs assessments, service planning, service coordination, and follow up contacts in person, by email or phone with clients and other providers.
• Apply strength-based services that are centered around motivational interviewing, cultural humility, and trauma-informed care.
• Plan, organize, and oversee group sessions, activities, workshops, and individual support services for clients Lead/co-facilitate women educational and empowerment groups virtually and onsite.
• Maintain files and database records to track client progress. Prepare reports, success stories and challenges for internal review and reporting to external funders and stakeholders; Ensure timely and accurate compliance with all reporting requirements.
• Adhere to professional boundaries and standards. Understand and follow basis ethics, values, and principles of regulatory practices. Adhere to all laws and requirements regarding HIPPA, confidentiality, child protective services, contractual agreements, etc.
• Meet professional obligations through efficient work habits such as collaborating with co-workers, meeting deadlines, honoring schedules, attend and actively participating in staff and individual meeting, community meeting, supervision, case conferences, client conferences and in-service trainings.

Qualifications & Requirements

• Bachelor’s degree in relevant field (e.g., psychology, social work, sociology, criminal justice) preferred; or at least four years of experience providing services (e.g., case management, or coordination of services) to women experiencing homelessness, domestic violence, gender-based violence, and/or have been incarcerated.
• Demonstrated understanding of the psycho-social and economic issues that impact women.
• Group facilitation experience helpful.
• Facilitates collaboration among Women’s Center staff and other GLIDE departments.
• Ability to develop processes and operations to support the implantation of new ideas and approaches.
• Knowledge of trauma informed approaches in supporting vulnerable women with a range of complex needs, particularly women of color experience houselessness, poverty, and other traumatic experiences.
• Has the ability to work effectively across cultures.
• Ability to plan, prioritize and organize tasks and meet deadlines, Strong attention to detail, particularly documentation of case files and updating database.
• Works well under pressure and manages stress effectively in a demanding and fast paced environment.
• Commitment to the mission, values, and philosophy of GLIDE.

Reasonable Accommodations

Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

• Ability to work on a computer and see details of objects at close range.
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).
• Finger dexterity and the ability to use all standard office equipment.
• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).

Work Environment

GLIDE’s buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

This role is covered by the collective bargaining agreement.