Program Coordinator - Volunteer Recruitment, Training & Retention

Travelers Aid International; Philadelphia (Philadelphia County); On-site; USD 42,000 - 45,000; Full time

Job summary

Travelers Aid International is seeking a dynamic Program Coordinator for its volunteer-based airport guest experience program at Philadelphia International Airport. This role involves managing volunteer recruitment and training, fostering community engagement, and enhancing traveler experiences. The ideal candidate is proactive, organized, and passionate about volunteerism, ensuring a supportive environment for volunteers.

Benefits

Dynamic work environment

Collaboration with dedicated teams

Opportunity to make a difference

Qualifications

• Strong communication and interpersonal skills.
• Collaborative and solution-oriented.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Lead recruitment, training, and retention for volunteers.
• Design and deliver training programs and workshops.
• Maintain volunteer data and support budget planning for initiatives.

Skills

Communication

Organizational Skills

Interpersonal Skills

Job description

3 days ago Be among the first 25 applicants

Travelers Aid International provided pay range

This range is provided by Travelers Aid International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$42,000.00/yr - $45,000.00/yr

Travelers Aid / Philadelphia International Airport (PHL)

Location: Philadelphia, PA

Employment Type: Full-time/Part-time

About the Role

Travelers Aid is seeking a dedicated and dynamic Program Coordinator to lead recruitment, training, and retention efforts for our volunteer-based airport guest experience program at Philadelphia International Airport (PHL). This individual will manage all aspects of volunteer onboarding, skill development, and engagement—building a diverse and empowered volunteer community that enhances the traveler experience.

The ideal candidate is a proactive communicator, highly organized, and passionate about volunteerism and community engagement.

Key Responsibilities

• Develop and implement recruitment campaigns via social media, community outreach, job fairs, and partnerships.
• Cultivate relationships with schools, universities, community groups, and corporate partners.
• Represent Travelers Aid at public events to promote the volunteer program.
• Design and deliver comprehensive training programs including orientation, safety protocols, and customer service standards.
• Lead engaging training sessions and organize periodic refresher workshops.
• Establish retention strategies such as recognition programs, milestone awards, and consistent feedback.
• Monitor performance and satisfaction, addressing concerns and recommending improvements.
• Foster a supportive and inclusive environment to keep volunteers engaged.

Administrative Support

• Maintain accurate volunteer data, including hours, training completion, and feedback.
• Support budget planning for recruitment, training, and recognition initiatives.
• Ensure all activities comply with PHL regulations and best practices in volunteer management.
• Coordinate with airport departments to align volunteer services with operational needs.
• Partner with internal teams to ensure volunteer satisfaction.
• Stay current on trends and attend professional development opportunities to enhance program quality.

Who You Are

• Strong communication and interpersonal skills, with a focus on empathy and clarity.
• Collaborative, solution-oriented, and comfortable in fast-paced environments.
• Bilingual (English/Spanish) is a plus.

Why Join Travelers Aid?

• No two days are the same—your work will be dynamic and impactful.
• You'll collaborate with a team of dedicated, supportive, and inspiring people.
• You'll make a difference every day in the lives of travelers and volunteers alike.

Please include a cover letter including:

In your cover letter, please address the following questions to help us better understand your experience and approach to volunteer program management:

• Public Speaking Assessment:
• On a scale of 1 (lowest) to 5 (highest), how would you rate your public speaking skills? How would your manager rate your skills?
• Change Management Example:
• Describe a situation where you had to implement a change in your volunteer program.
• How did you communicate this change to your volunteers?
• What was the outcome?
• Volunteer Recruitment Success Story:
• Share details about your most successful volunteer recruitment effort to date.
• What type of event or campaign were you recruiting for?
• How many volunteers did you recruit, and in what capacities did they serve?
• What were the goals of the campaign, and did you and the volunteers meet those goals?
• Include any other relevant details or outcomes.
• Community Engagement in Philadelphia:
• What groups or organizations (e.g., civic organizations, religious institutions, schools, etc.) are you currently connected to in the Philadelphia area?
• Who could you approach to arrange a volunteer recruitment engagement activity?

Travelers Aid International is an international network of social service agencies, airports, and train stations offering a safety net for people in transit. At PHL, we operate a volunteer-based guest experience program that connects travelers with assistance and support.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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