Program Coordinator, Student Internship Program

American University; Washington; Hybrid; USD 41,000 - 45,000; Full time

Job summary

American University is seeking a Program Coordinator in the Experiential Education department to manage the AU Ready Undergraduate Internship Pledge program. The role oversees funding processes, student participation requirements, and professionalism coursework coordination, serving as the primary contact for students and campus partners.

The position emphasizes data tracking, compliance monitoring, and program growth, with supervision of graduate assistants and a 35-hour work week in a hybrid

Qualifications

• Bachelor’s degree or equivalent required.
• 1-3 years of relevant experience required.
• Preferred: 2-4 years of relevant experience.

Responsibilities

• Manage day-to-day operations of the Internship Pledge Program.
• Coordinate onboarding, eligibility verification, and funding workflows.
• Maintain documentation, deadlines, and communications.

Skills

Customer service

Organization

Analytical thinking

Communication

Education

Bachelor’s degree

Job description

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department

Experiential Education

Time Type

Full time

Job Type

Regular

FLSA Status

Non-Exempt

Work Modality

Hybrid 01 (On Campus 3-4 Days/Week)

Union

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description

Summary

The Program Coordinator, Student Internship Program manages the day-to-day operations and student-facing logistics of the AU Ready Undergraduate Internship Pledge initiative. This role ensures smooth implementation of funding processes, student participation requirements, professionalism coursework coordination, and operational workflows. The Program Coordinator serves as a primary point of contact for students and campus partners and plays a critical role in tracking data, monitoring compliance, and supporting program growth.

The Program Coordinator resolves routine issues independently and escalates exceptions, policy questions, and higher-level decisions to the Associate Director.

Essential Functions

Program Operations & Student Support

• Coordinate day-to-day operations of the Internship Pledge Program, including student onboarding, eligibility verification, career course access, and funding workflows.
• Support students through application, placement, funding, and completion processes and serve as the primary point of contact for student inquiries.
• Coordinate required professionalism coursework and foundational program activities.

Administrative & Logistical Coordination

• Manage scheduling, communications, deadlines, and documentation.
• Process funding requests, reimbursements, stipends, and compliance documentation.
• Coordinate with Financial Aid, payroll, and student accounts as needed.
• Maintain detailed program documentation and standard operating procedures.

Data Management & Assessment Support

• Track student participation, funding distribution, outcomes, and program milestones.
• Maintain databases, dashboards, and reports.
• Support assessment, surveys, and program evaluation efforts.

Communications & Outreach

• Draft and manage student communications, marketing materials, web content, and FAQs.
• Coordinate outreach campaigns to promote awareness and engagement.
• Support presentations, workshops, and information sessions.

Student & Graduate Assistant Supervision

• Supervise graduate assistants and/or student employees supporting program operations.
• Train and onboard student staff.
• Assign tasks and provide feedback to support professional development.

Supervisory Responsibility

• Supervise graduate assistants and/or student employees supporting program operations.

Competencies

• Serving Customers.
• Prioritizing and Organizing.
• Acquiring and Analyzing Information.
• Supporting Coworkers.

Position Type/Expected Hours of Work

• Full-time.
• 35 hours per week.
• Hybrid 1 work modality (3 - 4 days on campus).

Salary Range

• $30.22 - $32.97 per hour.

Required Education and Experience

• Bachelor’s degree or equivalent.
• 1 - 3 years of relevant experience.

Preferred Education and Experience

• Bachelor’s degree.
• 2 - 4 years of relevant experience.

Additional Eligibility Qualifications

• Strong organizational, project management, and problem-solving skills.
• High attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Demonstrated commitment to student success and inclusive practices.
• Ability to manage multiple priorities in a fast-paced environment.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package.

Click here to learn about American University’s unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively “Protected Bases”) in its programs and activities.