Program Coordinator- Specialty Program

Boston Children's Hospital; Brookline (MA); Hybride; USD 54 000 - 76 000; Plein temps

Avantages offerts par ce poste

Flexible schedules

Health insurance

Vision & dental insurance

Student loan subsidies

Generous time off

403(b) Retirement Savings plan

Pension

License & Certification reimbursement

Cell phone discounts

Transit discounts

Résumé du poste

Boston Children’s Hospital in Brookline, MA, is seeking a Specialty Program Coordinator to optimize schedules for Endodontics, Sedation, Periodontics and Prosthodontics. The role supports referrals, estimates and collections within a high-volume clinical setting.

The ideal candidate has strong communication and organizational skills, with Epic scheduling experience. This hybrid, full-time position runs 8:00 AM–4:30 PM at 2 Brookline Place, with training before hybrid work begins.

Qualifications

• Associate degree or equivalent experience required or preferred.
• Excellent communication, organizational and multitasking skills.
• Team player but able to work independently in a fast-paced environment.

Responsabilités

• Manage and oversee scheduling for Endodontics, Sedation, Periodontics and Prosthodontics.
• Prepare and submit accurate dental estimates; track status with insurance and patients.
• Follow billing/collections workflows and document activities in Epic.
• Review and triage incoming new patient referrals and register patients.

Connaissances

Communication

Organization

Multitasking

Formation

Associate degree or equivalent

Bachelor's degree preferred

Outils

Epic Scheduling

Workqueue (Epic)

Description du poste

Position Summary

The Specialty Program Coordinator plays a critical role in ensuring timely access to specialty dental care by managing and optimizing the schedules for Endodontics, Sedation, Periodontics, and Prosthodontics. This position is responsible for coordinating patient scheduling, submitting and tracking dental estimates, and following through on collections. It requires strong attention to detail, excellent communication skills, and the ability to work efficiently in high-volume clinical environments.

Key Responsibilities

1. Specialty Schedule Management
   • a. Manages and oversees the scheduling templates for Endodontics, Sedation, Periodontics, and Prosthodontics.
   • b. Monitors and manages specialty schedules daily, ensuring templates remain optimized and free of unnecessary gaps.
   • c. Proactively moves patients sooner when openings occur and manages specialty waitlists, optimizing cancellations.
   • d. Works assigned orders in the Workqueue in Epic.
2. Dental Estimates and Collections
   • a. Prepares and submits accurate dental estimates for Sedation and Endodontics and other specialty procedures as needed. Works with Patient Accounts Specialist to:
   • 1. Track estimate status and follows up proactively with insurance carriers and patients to resolve outstanding items.
     2. Follows through on billing/collections for treatment rendered, coordinating with the billing team as needed.
     3. Documents all estimate and collection activity accurately in Epic.
3. New Patient Referral and Triage Support
   • a. Reviews and triages incoming new patient referrals
   • b. Communicates with referring offices for missing information, clarification, or follow-up as needed.
   • c. Documents and uploads referrals and fully registers patients.
4. Clinical Support and Operational Tasks
   • a. Communicates scheduling barriers, changes, or high-priority items to clinical leadership in real-time.

Minimum Qualifications

Education

• Associate's or equivalent experience. Bachelor's degree preferred.

Experience

• 2 years of relevant experience
• Excellent communication, organizational, and multitasking skills
• Team player, but able to work independently as well
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail
• Experience with dental insurance estimates and billing/collections workflows preferred
• Familiarity with Epic scheduling and Workqueue functionality preferred

Shift: Full Time 8:00 AM - 4:30 PM - HYBRID [after 6 month training]
Location: 2 Brookline Place

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes:

• flexible schedules
• affordable health
• vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• cell phone plan discounts
• discounted rates on T-passes

Experience the benefits of passion and teamwork.