Program Coordinator, Shelter Plus Care (MSW)

United Planning Organization Inc; Washington (District of Columbia); Híbrido; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

United Planning Organization in Washington, DC seeks a Program Coordinator, Shelter Plus Care (MSW) to coordinate housing support services for individuals and families transitioning from homelessness. This full-time, hybrid role involves assessments, service planning, progress monitoring, and documentation to meet program requirements.

Collaboration with internal teams and external partners is essential for access to housing resources and benefits.

Formación

• MSW degree or equivalent advanced social services education; licensure or eligibility for licensure in DC preferred.
• Experience working with individuals and families experiencing homelessness, housing instability, or related social challenges.
• Knowledge of supportive housing models, local housing resources, and community-based social service systems.
• Ability to work collaboratively in a multidisciplinary environment and maintain professional boundaries and confidentiality.
• Proficiency in basic computer applications and electronic case management or client tracking systems.

Responsabilidades

• Conduct assessments and develop service plans for Shelter Plus Care program participants.
• Monitor participant progress and maintain accurate documentation as required by program and funding sources.
• Coordinate with internal teams and external partners to access housing resources and community services.
• Facilitate referrals to mental health, substance use, and other supportive programs as needed.
• Track program outcomes and assist with reporting to support program development and continuous improvement.

Conocimientos

Program Management

Project Management

Communication

Customer Service

Collaboration

Confidentiality

Educación

MSW degree or equivalent

DC licensure eligibility

Herramientas

Case management software

Descripción del empleo

Company Description

United Planning Organization (UPO) is a nonprofit human services organization whose mission is to unite people with opportunities so they can achieve economic security. Since 1964, UPO has served as the sole Community Action Agency for Washington, DC, empowering residents to become agents of change in their own lives. The organization delivers more than 30 programs for individuals and families with low incomes, including workforce training and job placement, affordable housing support, and financial empowerment services. UPO is DC’s largest Early Head Start provider, engages seniors as active volunteer mentors, and offers scholarships that help talented DC high school students access college. Team members join a community-focused organization with a long-standing impact on the lives of District residents.

Role Description

The Program Coordinator, Shelter Plus Care (MSW) is a full-time, hybrid role based in Washington, DC, with some flexibility for work from home. This position coordinates Shelter Plus Care program activities, providing case management and supportive services to individuals and families transitioning from homelessness into stable housing. Day-to-day responsibilities include conducting assessments, developing service plans, monitoring participant progress, and maintaining accurate documentation in accordance with program and funding requirements. The coordinator collaborates with internal teams and external partners to ensure access to housing resources, benefits, and community services, and facilitates referrals to mental health, substance use, and other supportive programs as needed. The role also involves tracking program outcomes, assisting with reporting, and contributing to program development to improve service delivery and participant success.

Qualifications

• Program Management and Program Development skills to coordinate, implement, and enhance Shelter Plus Care services.
• Project Management abilities to organize tasks, meet deadlines, and manage multiple participant cases and program activities.
• Strong Communication skills, including clear verbal and written communication with participants, colleagues, and partners.
• Customer Service skills to provide respectful, trauma-informed, and culturally responsive support to program participants.
• Master of Social Work (MSW) degree or equivalent advanced social services education; licensure or eligibility for licensure in DC preferred.
• Experience working with individuals and families experiencing homelessness, housing instability, or related social challenges.
• Knowledge of supportive housing models, local housing resources, and community-based social service systems.
• Ability to work collaboratively in a multidisciplinary environment and maintain professional boundaries and confidentiality.
• Proficiency in basic computer applications and electronic case management or client tracking systems.