Program Coordinator - Residential

Indian Creek Foundation; Souderton (Montgomery County); On-site; USD 70,000 - 90,000; Full time

Job summary

The Program Coordinator at Indian Creek Foundation in Souderton, PA oversees clinical and operational aspects of multiple programs, ensuring services are delivered according to each resident’s plan and regulatory guidelines.

This leadership role provides supervision to staff, ensures compliance with agency policies, and coordinates program goals with the Program Nurse to monitor health and outcomes for individuals.

Qualifications

• Bachelor's degree in a social services discipline preferred.
• Minimum 5 years in developmental disabilities with at least 3 years supervisory experience.
• Strong written and verbal communication; read/write English.

Responsibilities

• Provide supervision, guidance, and accountability for staff.
• Ensure services align with individual plans and regulatory guidelines.
• Monitor program delivery and staff performance.
• Coordinate program operations and maintain documentation.

Skills

Communication skills

English literacy

Interpersonal skills

Driver's license

Team leadership

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Time & Attendance

Vehicles

Job description

The Program Coordinator is responsible for all clinical and operational aspects of multiple programs and facilities. He/she works to ensure that services are delivered in accordance with each individual’s plan. The Program Coordinator is also responsible for ensuring that agency and regulatory guidelines are met. As the coordinator, you will ensure that our residents are being cared for with dignity, in accordance with their individual needs, and in compliance with all regulations. You will provide supervision, guidance, and accountability for staff, as well as implement relevant regulations and program goals. This position requires a positive outlook, excellent communication skills, compassion, and teamwork focused leadership skills.

Basic Qualifications

Education/Training

Bachelor’s Degree. Degree in a social services discipline preferred.

Experience

Minimum of 5 years of experience working in the field of developmental disabilities with at least 3 years of supervisory experience.

Basic Skills

• Strong written and verbal communication skills
• Ability to read and write in English
• Proficient interpersonal relations and communicative skills
• Auditory and visual skills
• Valid driver’s license with a clear three-year driving record

Physical Requirements

• Ability to perform the physical duties required of a Direct Care Worker
• Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs, and torso in providing various care
• Must be able to regularly lift and/or move up to 40 pounds
• Occasionally must lift and/or move up to 50 pounds, including transferring of client
• Satisfactory completion of post‑offer pre‑employment physical exam and drug test as required

Equipment/Machine Operations

Must maintain skills necessary to safely and efficiently operate the following equipment and machines used in the performance of this job:

• Computer (must have a general knowledge of email and Microsoft Word and Excel)
• Time and Attendance system
• Credible
• Vehicles
• Mechanical lifts
• Adjustable chairs/beds, wheelchairs
• General household appliances
• Various other equipment and supplies
• Provides leadership to supervisors and staff that serve and support individuals in their homes and in the community.
• Oversees Program Supervisor and Direct Care Staff interactions with individuals served, through direct observation and monitoring of assigned programs.
• Advocates for and encourages the growth and development of individuals
• Monitors service delivery and compliance with implementation of goals and outcomes for each individual.
• Trains, supervises and evaluates the performance of Program Supervisors.
• Meets regularly with assigned Program Supervisors.
• Monitors the completion of all required agency and regulatory documentation; and provides timely direction and follow‑up to ensure compliance.
• Monitors the healthcare needs of assigned individuals through regular meetings and interactions with the Program Nurse.
• Is knowledgeable of and fully implements all relevant regulations.
• Ensures that regular staff meetings are conducted and that adequate staffing is provided at each program facility.
• Monitors the use of Individual Funds by direct observation of major purchases and works closely with the Administrative Coordinator to audit Individual Funds.
• Assesses individuals referred for placement and facilitates the transition process.
• Completes necessary paperwork to comply with accounting, billing and payroll functions.

Other Duties

• Serves as the QDDP or Program Specialist for assigned individuals when necessary.
• Covers for other Program Coordinators on an as needed basis.
• Functions as a Certified Investigator of unusual incidents when required.
• Assists the Director with various administrative tasks to support the operation of the division.
• Assists in development and implementation of quality outcome measures and goals.
• Serves as an agency liaison between county/state agencies and consultants.
• Attends county, regional and state meetings as assigned.
• Meets on‑going requirements to maintain current training certifications.
• Participates in the On‑call rotation.
• Completion and clearance of a criminal background check and a child abuse clearance.
• Supports the Mission and values of Indian Creek Foundation and the program.
• Is knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity, and well‑being of all individuals served in a safe, secure environment.
• Supports, cooperates with, and implements specific procedures and programs for:
  • Safety, including universal precautions and safe work practices, established fire/safety plans, report and/or correct unsafe working conditions, equipment repair, and maintenance needs.
  • Confidentiality of all data, including individuals served, employee, and operations data.
  • Compliance with all regulatory requirements and agency policies as required by Human Resources, licensing, and funding agencies.
  • Demonstrate knowledge and compliance with HIPAA standards.
  • Conducts oneself in a professional manner when representing Indian Creek Foundation.
• Functions as a member of the Team:
  • Cooperates and works together with all co‑workers, plans and complete job duties with minimal direct supervision and appropriate judgment.
  • Uses tactful and appropriate communications in all situations.
  • Reports and follows up regarding reported complaints, problems, and concerns with appropriate personnel.
  • Promotes positive public relations with individuals served, family members, other team members, and community.
  • Completes requirements for training, acceptable attendance, dress codes including personal hygiene and other work duties as assigned.
• Complete all documentation to ensure compliance with all regulations and agency policies.
• Exhibits behavior as set forth by the Code of Conduct in performance of their duties.
• Completes annual compliance HIPAA training and exhibits behavior as set forth by the Code of Compliance in performance of duties.