Nursing Clinical Specialist

Indian Creek Foundation; Souderton (Montgomery County); On-site; USD 52,000 - 76,000; Full time

Job summary

The Indian Creek Foundation is seeking a Clinical Specialist to support physicians, nurses, and residential program participants. You will handle appointment scheduling, lab processing, paperwork, and direct patient assistance to ensure smooth clinic visits.

In this role, you will collaborate with a multidisciplinary team, maintain accurate records in Credible, and help coordinate specialized clinics while upholding HIPAA standards and quality patient care.

Qualifications

• Must have a high school diploma or GED; CAN or CMA preferred.
• Experience with adults with developmental disabilities or in long-term care settings is required.
• One year in a physician practice or clinic setting is preferred.
• Experience with an Electronic Health Record (EHR) system and knowledge of medical terminology/insurance are preferred.

Responsibilities

• Schedule appointments for Residential/CBS clients and coordinate with Health & Wellness Center staff.
• Assist with lab work, pharmacy processing, and preparation of paperwork.
• Provide direct patient support and assist medical staff during examinations.
• Prepare and distribute paperwork for specialty clinics (podiatry, dental, vision).
• Maintain confidentiality and follow universal precautions in all duties.

Skills

English literacy

Interpersonal skills

Auditory-visual skills

Driver's license

Education

High school diploma or GED

CAN or CMA preferred

Tools

Credible

Microsoft Word

Excel

Job description

The Clinical Specialist is an experienced medical support professional who has a background working with adults with developmental disabilities or in a long‑term care facility. In this role, you will assist physicians, nurses, and patients with medical needs in preparation for, during, and following appointments for participants in our Residential program. Responsibilities include appointment scheduling, lab work and pharmacy processing, direct patient support, preparing paperwork, and assisting medical staff during appointments. The Clinical Specialist is a detail-oriented and highly organized individual with excellent communication skills and the ability to work within a team.

Basic Qualifications

Education/Training

High school diploma or GED. Certified Nursing Assistant (CAN) or Certified Medical Assistant from an accredited program preferred.

Experience

Previous experience providing hands‑on care to adults with developmental disabilities or adults in a Long‑term Care facility required. One year of experience in a physician practice or clinic setting is preferred. Experience with an Electronic Health Record system is preferred. Basic knowledge of medical terminology and medical insurance is preferred.

Basic Skills

• Ability to read and write in English
• Proficient interpersonal relations and communicative skills
• Auditory and visual skills
• Valid driver’s license with a clear three‑year driving record

Physical Requirements

• Ability to perform the physical duties required
• Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in providing various care
• Must be able to regularly lift and/or move up to 40 pounds
• Occasionally must lift and/or move up to 50 pounds, including transferring of client
• Satisfactory completion of post‑offer pre‑employment physical exam and drug test as required

Equipment/Machine Operations

Must maintain skills necessary to safely and efficiently operate the following equipment and machines used in the performance of this job:

• Computer (must be proficient in the use of email and Microsoft Word and Excel)
• Time Clock system
• Credible
• Vehicles
• Mechanical lifts
• Adjustable chairs/beds, wheelchairs
• General household appliances
• Various other equipment and supplies
• Facilitate with outside providers the scheduling of specialty clinics in Health & Wellness Center.
• Prepare paperwork for specialty clinics (podiatry, dental, and vision) in H&W Center.
• Copy completed paperwork from specialty appointments and distribute to appropriate nurse.
• Schedule vision, dental, and podiatry appts for Residential/CBS clients.
• Schedule annual physicals for Residential clients.
• Prepare psychotropic medication review form for Residential/CBS clients.
• Track inventory of medical supplies in Clinic and H&W Center, and re‑order supplies as needed.
• Prepare and distribute paperwork for scanning.
• Send incontinence supply order to Pharmacy monthly.
• Coordinate disposal of medical waste.
• Dispose of medications and blister cards monthly and as needed.
• Coordinate and complete paperwork for annual dental rehab appointments.
• Schedule all clinic appointments and update Credible schedule daily.
• Escort clients to exam room.
• Prepare and maintain examination and treatment areas; keep all areas neat and clean.
• Prepare clients for and assist with nursing assessments.
• Obtain diagnostic and lab results as requested.
• Assist Health Care Provider during examinations as needed.
• Clean instruments and dispose of contaminated supplies.
• Obtain vital signs and weights for clients as requested by Nursing staff, record in Credible.
• Maintain the confidentiality of client information.
• Follow universal precautions to protect self and clients.
• Schedule medical appointments (also includes outpatient diagnostic testing) for Residential/CBS clients (excludes vision, podiatry, dental and physicals).
• Arrange lab work with Atlantic Diagnostic Labs on a weekly basis; arrange other lab work as needed.
• Meet ADL phlebotomist at group homes to assist as necessary.
• Prepare appointment paperwork from Credible schedule for program nurse to complete.
• Maintain insurance claims file for Residential/CBS clients. Provide Associate Director of Residential with client billing info and insurance updates.
• Take clients to outside appointments as needed.
• Maintain the confidentiality of client information.
• Provide coverage for Clinical Specialist I position as needed.

Other Duties

• Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances.
• Meet on‑going training requirements.

Standard Requirements

• Completion and clearance of a criminal background check and a child abuse clearance.
• Supports the Mission and values of Indian Creek Foundation and the program.
• Is knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity, and well‑being of all individuals served in a safe, secure environment.
• Supports, cooperates with, and implements specific procedures and programs for:
  • Safety, including universal precautions and safe work practices, established fire/safety plans, report and/or correct unsafe working conditions, equipment repair, and maintenance needs.
  • Confidentiality of all data, including individuals served, employee, and operations data.
  • Compliance with all regulatory requirements and agency policies as required by Human Resources, licensing, and funding agencies.
  • Demonstrate knowledge and compliance with HIPAA standards.
  • Conducts oneself in a professional manner when representing Indian Creek Foundation.
• Functions as a member of the Team:
  • Cooperates and works together with all co-workers, plans and complete job duties with minimal direct supervision and appropriate judgment.
  • Uses tactful and appropriate communications in all situations.
  • Reports and follows up regarding reported complaints, problems, and concerns with appropriate personnel.
  • Promotes positive public relations with individuals served, family members, other team members, and community.
  • Completes requirements for training, acceptable attendance, dress codes including personal hygiene and other work duties as assigned.
• Complete all documentation to ensure compliance with all regulations and agency policies.
• Exhibits behavior as set forth by the Code of Conduct in performance of their duties.
• Completes annual compliance HIPAA training and exhibits behavior as set forth by the Code of Compliance in performance of duties.