PROGRAM COORDINATOR (REMOTE)

OCHIN, Inc.; United States; Remote; USD 58,000 - 88,000; Full time

Job summary

An established industry player in health care innovation is seeking a Program Coordinator to enhance operational efficiency through effective change management. This remote position offers the chance to work collaboratively with diverse teams, ensuring that change control processes are streamlined and effective. The ideal candidate will possess strong project management skills and a keen eye for detail, contributing to the overall success of initiatives aimed at improving member experience. Join a forward-thinking organization that values professional growth and work-life balance while making a meaningful impact in underserved communities.

Benefits

Comprehensive benefits package

Work-life balance

Professional growth opportunities

Collaborative culture

Qualifications

• 2+ years of project or program management experience required.
• Strong communication and attention to detail are essential.

Responsibilities

• Manage Epic change control processes and documentation.
• Develop and improve change control processes and standards.

Skills

Project Management

Data Analysis

Communication Skills

Organizational Skills

Customer Service

Education

Bachelor's Degree

Tools

MS Office (Excel, PowerPoint, Word)

Jira

Tele/Web Conferencing Tools

Smartsheet

Job description

Join to apply for the PROGRAM COORDINATOR (REMOTE) role at OCHIN, Inc.

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for several new positions to meet increasing demand. When you join OCHIN, you have the opportunity to grow your skills and do meaningful work aligned with our vision of good health and well-being for everyone.

Founded in Oregon in 2000, OCHIN employs over 1,200 professionals working remotely across 49 states. We offer a competitive benefits package and prioritize work-life balance, professional growth, and a collaborative culture.

Position Overview

The Program Coordinator, Epic Change Control, plays a key role in the Operations department by managing Epic change control processes, tools, and documentation. This role impacts member experience by reducing errors and disruptions through effective change management and education. The coordinator will collaborate with technical experts across Epic applications, facilitate CAB meetings, analyze data for improvements, and support Epic product road mapping to align with organizational goals. The ideal candidate will demonstrate curiosity, leadership, and knowledge of change control, Epic Content Management Tickets, Data Courier, and ITIL best practices.

Essential Duties

1. Data Collection and Analysis: Assess the effectiveness of workforce initiatives through data.
2. Content Creation & Documentation: Maintain accurate, clear internal documents.
3. Support and Communication: Respond promptly and professionally to queries.
4. Program Coordination: Develop and improve change control processes and standards.
5. Meeting and Project Coordination: Organize meetings and projects related to change control.
6. Team Collaboration: Support cross-departmental initiatives.
7. Other duties as assigned.

Requirements

• Bachelor’s degree or equivalent experience.
• 2+ years project or program management experience.
• Intermediate MS Office skills, especially Excel, PowerPoint, Word.
• Experience with client communication and customer service.
• Proficiency with tele/web conferencing tools.
• Excellent communication and attention to detail.
• Strong organizational and prioritization skills.
• Ability to analyze and report on metrics.
• Desired: Epic Data Courier Certification or Epic Data Courier Mover Badge.
• Desired: ITIL certification or training.
• Desired: Proficiency with Jira or similar ticketing systems.
• Desired: Knowledge of Smartsheet or other project management tools.
• Desired: Certification in an Epic application.

Additional Information

OCHIN requires all employees to be vaccinated against COVID-19, with proof of vaccination or approved exemption before employment.

This is a remote position, requiring high-speed internet, a distraction-free workspace, and willingness to travel for on-site support as needed.

We offer comprehensive benefits. Details at: https://ochin.org/employment-openings

Compensation

Salary range: $58,039 - $87,059, with the midpoint at $72,549, based on experience and market data.