Program Coordinator - Personal Supports

The-Arc-of-Washington-County; Hagerstown (MD); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health, Dental, and Supplemental

Life Insurance & Short-term disability

403b Retirement Plan

PTO: 14 days

Holidays: 7 paid

Professional development and growth

Job summary

The Arc of Washington County is seeking a Program Coordinator for the Outreach Personal Supports program in Hagerstown, MD. This role blends Direct Support Professional duties with administrative and scheduling tasks to ensure smooth daily operations.

One day per week is office-based for scheduling and coordination; remaining hours focus on 1:1, person-centered support in homes and communities to promote independence and meaningful engagement.

Qualifications

• High School Diploma required.
• Experience providing direct support preferred.
• Scheduling experience preferred.
• Must be 18 years or older.
• Valid U.S. driver's license with at least two years driving experience and clean record.

Responsibilities

• Develop and maintain weekly schedules for people supported in the Outreach Personal Supports program.
• Coordinate community activities and plan PCP goals.
• Review staffing availability and communicate unresolved concerns to the program supervisor.
• Provide 1:1 direct, person-centered support in homes and communities.
• Support individuals in pursuing personal interests and community participation.

Skills

Scheduling experience

Direct support

Communication

Time management

Education

High School Diploma

Job description

Department: Personal Supports

Reports To: Program Director

Job Type: Full-Time OR Part-Time, Non-exempt (hourly)

Schedule: Monday–Friday, 9AM - 5PM. HOWEVER, there may be times when it is necessary to work outside these hours as determined by the program's needs. Flexibility is a REQUIREMENT.

Pay Rate: $20.35/hr

Location: Hagerstown, MD (ON-SITE)

About Us:

Join The Arc of Washington County to direct the mission of "Empowering All to achieve Meaningful Lives" as the Senior Director of Community Living Programs! In business since 1952, The Arc of Washington County has been dedicated to empowering our community and the individuals we support. Through a variety of programs and services, we help people achieve greater independence, improve their quality of life, and fully participate in the community. Our commitment to inclusion, advocacy, and personalized care makes us a trusted resource for individuals and families across Washington County.

Position Description:

The Arc of Washington County is seeking a dedicated, flexible, and motivated individual to join our Outreach Personal Supports program as a Program Coordinator. This position combines hands-on support as a Direct Support Professional (DSP) with administrative, scheduling, and program coordination responsibilities to support the daily operations of the program.

This position will dedicate one (1) day per week (Wednesdays) to office-based responsibilities, including developing and maintaining individualized schedules for people supported, coordinating community activities, reviewing staffing availability, and assisting with other administrative and operational program needs. The remaining work hours will focus on providing 1:1 direct, person-centered support to individuals in their homes and communities, promoting independence, personal growth, community inclusion, and meaningful engagement.

The ideal candidate will demonstrate strong organizational, communication, time-management, and problem-solving skills, along with commitment to person-centered thinking and supporting individuals in achieving their personal goals.

Key Responsibilities:

Scheduling & Program Coordination:

• Develop and maintain weekly schedules for people supported in the Outreach Personal Supports program, ensuring schedules reflect individual preferences, Person-Centered Plan (PCP) goals, medical appointments, community activities, and other identified needs.
• Ensure scheduled services remain within each individual's authorized service hours.
• Review staffing availability to identify coverage needs, scheduling conflicts, gaps in services, and potential barriers to service delivery, and communicate unresolved concerns to the appropriate program supervisor.
• Assist in planning and coordinating meaningful community-based activities that promote independence, social connections, recreation, and personal interests.
• Perform additional duties as assigned to meet program needs and support the overall success of the Outreach Personal Supports Program.

Direct Support Services:

• Provide person-centered direct support to individuals in their homes and communities in accordance with their Person-Centered Plans and identified needs.
• Assist with activities of daily living, personal care, and community engagement while promoting independence, personal growth, choice, and quality of life/
• Support individuals in pursuing personal interests, building relationships, and participating in meaningful activities within their communities.

Position Requirements:

• High School Diploma
• Experience providing direct support to individuals with intellectual and developmental disabilities preferred.
• Scheduling experience preferred
• Must be 18 years of age or older.
• Must have a valid driver's license with a minimum of two (2) years of driving experience in the U.S., not including time on a permit, AND a safe driving record.

Benefits Include:

• Health, Dental, and Supplemental Products
• Life Insurance & Short-term disability
• 403b Retirement Plan
• PTO: 14 days the first year
• Holidays: 7 paid holidays
• Professional development and growth opportunities